uketanzon
Well-known member
I have sent a number of emails with questions on a possible purchase and never got a response. that is my experience.
The Ukulele Site
- Thread starter Jerryc41
- Start date
Uke Don
Well-known member
When I see concerns like this, the first thing I ask is have you called them? Very possible that your emails are ending up in someone's spam filter.
OP
OP
Jerryc41
Well-known member
Whenever I have called, I have gotten a phone machine and no return call. Yes, I called during business hours. I did get a call from them about an order I placed, with a question or two. As for the emails, Andrew has said that he is often up late at night answering emails. He also said - here, I believe - that he is reorganizing, and their response time will be better.
I've bought two from them, and I'm waiting for a third.
UkeStuff
Well-known member
Another suggestion in this thread is to send a text message to the number that Andrew has openly provided. Do you
have the ability to send a text message?
have the ability to send a text message?
as mentioned many times(even on this thread) call or text Andrew directly on his cell....808 781 9168..he will answer your questions
sam13
Well-known member
I have never had a negative experience with Andrew and the Ukulele Site.
Great care has gone into a purchase for me and I remain VERY happy.
Great care has gone into a purchase for me and I remain VERY happy.
vcs700s
Well-known member
My feelings exactly.
Hey Len, if Andrew had you managing incoming calls & emails, HMS would run like a Swiss watch!
Thanks but I am retired and can not hang with the young guys there(too old and don't have enough energy)..they are a very busy shop, I see it all the time...
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Lapyang
Well-known member
I just emailed HMS last night by clicking that little orange icon at the right lower corner, asking a general question. I received a reply 8 hours later. It is impressive considering the time zone difference. The response did go to my Junk Box so I am glad I checked that.
OP
OP
Jerryc41
Well-known member
I think it's hit or miss. If there's someone available, they'll respond right away. If they're busy, you have to wait. Someone in our uke group both emailed and phoned over several days and hasn't received a response. Now she's shopping elsewhere. Andrew did say that he's improving his response system, so that will be nice.
