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Ukejw
10-30-2014, 11:23 PM
Just received an order from Zzounds of a Lanakai Monkey Pod SMP-TCA. It is beautiful and sounds great and has stayed in tune quite well for the hours I have had it but there is one problem. It arrived with a long crack under the bridge and a small gouge up by the tuners. I will be calling Zzounds later today. I paid $279 expecting a new un-cracked one and while the crack follows the color lines of the wood and is not super obvious unless looking for it, there should still be some credit given unless I decide to send it back.

The question is how much of a credit should I ask for or should it go back? This is the last of this model they had in inventory.

Bao
10-30-2014, 11:37 PM
I know that feeling all too well. My exact same model cracked when I first got it too. I'd say to return it because that crack under the bridge could lead to bridge problems in the future.

PhilUSAFRet
10-30-2014, 11:38 PM
Sorry about your Lanikai. Cracks have been a huge problem with this model, especially if it's spent a lot of time in a dry climate.

https://www.google.com/#q=lanikai+monkey+pod+uke+cracked.

Gives you an idea on it's value with damage:

http://www.ebay.com/sch/i.html?_odkw=lanikai+monkeypod+ukulele&LH_PrefLoc=1&_sop=10&_from=R40%7CR40&_osacat=619&_ipg=200&ssPageName=STRK%3AMEFSRCHX%3ASRCH&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0.H0.Xlanikai+m onkeypod+ukulele+factory+blem&_nkw=lanikai+monkeypod+ukulele+factory+blem&_sacat=619

I've considered one of these ukes, but after viewing the information above, decided not to. I'd want at least $150 back, but that's only because I have an extremely reasonable luthier nearby that I've used in the past and can fix the more minor problems myself.

Mim
10-31-2014, 01:29 AM
Send it back for sure!
And they should exchange it no problem.
I would insist you should not have to pay for return shipping since it was a cracked product.
This model is really grainy and it is easy for crack to be missed, but you don't want a crack on a new ukulele.

BigD
10-31-2014, 01:53 AM
Send it back! If their customer service is worth anything they will take it back at no cost to you..

UkerDanno
10-31-2014, 04:21 AM
Sam Ash has them for $199, jus' sayin'...

IamNoMan
10-31-2014, 04:37 AM
I encountered this problem when uke hunting a week ago:
http://forum.ukuleleunderground.com/showthread.php?101573-Crack-in-soundboard-at-bookends

Since you have taken possession send it back for a store credit, a replacement or simply a refund.

Ukejw
10-31-2014, 07:53 AM
Zzounds is taking it back and paying for return shipping

vanflynn
10-31-2014, 09:11 AM
Love a semi-happy ending. Now what are you going to get?

Ukejenny
10-31-2014, 11:08 AM
Zzounds is taking it back and paying for return shipping

Are they giving you a refund or asking you to take another of the same model? Just wondering if you are going to try for another monkey pod.

kohanmike
10-31-2014, 08:58 PM
I had the same problem with a blem I bought from Butler Music on eBay a couple of months after I got it, when a low humid spell hit Los Angeles and I didn't quite finish the humid controlled shelf I was building. I ended up gifting it to my cousin's son and bought a myself very nice Kala solid cedar top to replace it (recommended by Mim).

http://www.fairfax67.com/images/Monkeypod crack.jpg