I know I'm a 1st time poster, which always has issues, but I have no where else to turn. I have been (and remain) a fan of Rick Turner's ukes and guitars for years now. I've owned a Model 1 for 20 years and have two other of his guitars. I'm so much of a fan of his work that I went to the Bay Area one summer to take his "make your own mandolin/uke" class and got to know him personally.
Over 3 years ago - April 2011 - I placed an order for a custom acoustic guitar and gave him thousands of dollars in a deposit. He claimed to be hard at work on it, and that I'd have it by Christmas 2011. Then he dropped COMPLETELY off the face of the map. Wouldn't return calls, emails - anything. I tried contacting him on his Facebook page (where he still posts, but never answers me. Notice he's also a pretty active poster here) Sporadically, I'd be able to somehow catch him by surprise on his cellphone, where he'd make personal excuses, but the guitar I had given a deposit for never arrived. This has been going for the PAST 3 YEARS.
This summer, I got new hope as an employee at his company named Jayme absolutely promised it was being manufactured and I would have it within a few weeks. She said she'd send pictures. Then she disappeared. Now for the past 3 months Jayme has stopped responding - maybe she was fired.
I'm in disbelief about this - he still has thousands of dollars of my money for a guitar he never delivered. He obviously thinks he can just keep my money and walk away. I'm now going to start looking into taking him to small claims court - something I would have done years ago, had I not been so shocked that this would happen with someone supposedly so reputable.
This is a fair warning for anyone considering purchasing a uke or guitar from Turner Guitars - from someone who loves the actual equipment but has been dealt with dishonestly for the past 3 years. Feel free to PM me if you need more information.
Over 3 years ago - April 2011 - I placed an order for a custom acoustic guitar and gave him thousands of dollars in a deposit. He claimed to be hard at work on it, and that I'd have it by Christmas 2011. Then he dropped COMPLETELY off the face of the map. Wouldn't return calls, emails - anything. I tried contacting him on his Facebook page (where he still posts, but never answers me. Notice he's also a pretty active poster here) Sporadically, I'd be able to somehow catch him by surprise on his cellphone, where he'd make personal excuses, but the guitar I had given a deposit for never arrived. This has been going for the PAST 3 YEARS.
This summer, I got new hope as an employee at his company named Jayme absolutely promised it was being manufactured and I would have it within a few weeks. She said she'd send pictures. Then she disappeared. Now for the past 3 months Jayme has stopped responding - maybe she was fired.
I'm in disbelief about this - he still has thousands of dollars of my money for a guitar he never delivered. He obviously thinks he can just keep my money and walk away. I'm now going to start looking into taking him to small claims court - something I would have done years ago, had I not been so shocked that this would happen with someone supposedly so reputable.
This is a fair warning for anyone considering purchasing a uke or guitar from Turner Guitars - from someone who loves the actual equipment but has been dealt with dishonestly for the past 3 years. Feel free to PM me if you need more information.