As I had previously posted an issue I had with Turner Guitars and there was another thread about it, I think it's only right that I update all that Rick has done to try to rectify things.
I came back from my vacation to find an express mailed envelope from Rick Turner. Inside was a check for the full amount of my deposit, as well as a very apologetic letter, explaining how he's been working hard to resurrect his company and he's sorry that I got caught up in the trouble of his having to struggle through a bad business partner and also his main acoustic builder breaking both arms. He told me to continue to hold onto and use his guitar until he can get mine built, promising to send photos as it goes along.
While obviously it's a shame things had to go to the extremes of me posting about my situation to get a response, I really feel this is him doing everything he can to try to make things right at this point - he's completely refunded me my money and given me his guitar to use until the other is ready. I also understand how he felt that the best way to respond to me was through actions instead of words, by sending the letter and check as opposed to just calling to apologize.
Not to do away with the past frustration and silence, I thought it's important to let you all know how far he's gone now to try to fix things...
I came back from my vacation to find an express mailed envelope from Rick Turner. Inside was a check for the full amount of my deposit, as well as a very apologetic letter, explaining how he's been working hard to resurrect his company and he's sorry that I got caught up in the trouble of his having to struggle through a bad business partner and also his main acoustic builder breaking both arms. He told me to continue to hold onto and use his guitar until he can get mine built, promising to send photos as it goes along.
While obviously it's a shame things had to go to the extremes of me posting about my situation to get a response, I really feel this is him doing everything he can to try to make things right at this point - he's completely refunded me my money and given me his guitar to use until the other is ready. I also understand how he felt that the best way to respond to me was through actions instead of words, by sending the letter and check as opposed to just calling to apologize.
Not to do away with the past frustration and silence, I thought it's important to let you all know how far he's gone now to try to fix things...
