deschutestrout
Well-known member
Brought two of my ukes into a recommended luthier to have pickups installed. Dropped them off Friday, he had one done within a couple hours so I picked it up. Got home and took a close look and there was a little divot/dent in the finish near where he drilled the endpin jack hole. I was a bit surprised to find a mark on it but shrugged and went "oops". Picked up my Mele today, immediately looked near the jack and there was a divot and some scratches. He wasn't there to talk to, so I commented to his assistant, paid and went on my way. Emailed the head guy and asked what happened. He gave some excuse about the tail blocks being laminated and his drill knocked when he went through. I told him I could have drilled those holes without touching the instrument, and should have just installed them myself. They are relatively "minor" cosmetic scars ... but they're scars nonetheless. Not very expensive ukes, but precious to me just the same, and that's not the point (in my opinion). Am I overreacting to complain pretty heavily to this guy and expect some $ back? I've dealt with luthiers and techs for 30+ years and have NEVER had a SINGLE mark left on an instrument as a result of their work. Just venting I guess ... what would YOU do?