Last week I ordered an Islander MST-4 - all mahogany - tenor. It was shipping on the 5th with a Monday, March 9 delivery day. The two day free shipping was included from Hawaii Music Supply.
The FedEx tracking page estimated delivery "before 8:00 PM" on Monday. Monday is my day off, except for a couple of students at home. I stayed home all day waiting for the FedEx truck. At 7:30 PM I called the FedEx number. Turns out my uke was still in Memphis where it had been all weekend. The woman said it would 'most likely' arrive Tuesday. I work Tuesdays, so I called Hawaii Music Supply and they waived the signature requirement with FedEx so it could be delivered while I was at work.
Today before work I checked the tracking page. It showed 'no estimated delivery date available' even though it is finally in Atlanta. (I'm in GA.) So I call again. All they could tell me is that it's in Atlanta but wouldn't go out today (Tuesday). "Most likely" it will be on a truck tomorrow, six days after shipping. I know the snow in Memphis on Thursday night and into Friday morning would have delayed things some, but surely not this much.
I emailed Hawaii Music Supply, first explaining that I know none of this is their fault. I thought they should know that the two day shipping they are paying for isn't, at least in this case, anywhere close to two day.
I guess this is just a venting post. I'm hoping by the time I get home from work tomorrow there will be a box on my porch with my Islander ukulele in it, safe and sound. Just very disappointed in FedEx.
Jody
The FedEx tracking page estimated delivery "before 8:00 PM" on Monday. Monday is my day off, except for a couple of students at home. I stayed home all day waiting for the FedEx truck. At 7:30 PM I called the FedEx number. Turns out my uke was still in Memphis where it had been all weekend. The woman said it would 'most likely' arrive Tuesday. I work Tuesdays, so I called Hawaii Music Supply and they waived the signature requirement with FedEx so it could be delivered while I was at work.
Today before work I checked the tracking page. It showed 'no estimated delivery date available' even though it is finally in Atlanta. (I'm in GA.) So I call again. All they could tell me is that it's in Atlanta but wouldn't go out today (Tuesday). "Most likely" it will be on a truck tomorrow, six days after shipping. I know the snow in Memphis on Thursday night and into Friday morning would have delayed things some, but surely not this much.
I emailed Hawaii Music Supply, first explaining that I know none of this is their fault. I thought they should know that the two day shipping they are paying for isn't, at least in this case, anywhere close to two day.
I guess this is just a venting post. I'm hoping by the time I get home from work tomorrow there will be a box on my porch with my Islander ukulele in it, safe and sound. Just very disappointed in FedEx.
Jody