Cfiimei
Well-known member
Last week I ordered a Gretsch G9126 Guilele from HMS, also known as "The Ukulele Site." I expected to wait about a week for the instrument to ship while it waited in line to be set up. (Well worth the wait.) Today I received a call from the fellow that was doing the setup. He told me that the canvas case (bag) that comes with this one was slightly ripped and didn't meet their standards, and asked if it was ok if they just gave me a free case upgrade. I was impressed to get a call from the person that set up my uke, impressed that they offered a case upgrade (they are shipping the ripped one too,) and impressed that they include setup in the first place. I could have saved shipping costs by ordering this from Amazon because we belong to Amazon Prime, but I decided to go with HMS to support a true Ukulele business. I'm glad I did. The setup alone is worth much more than the shipping costs I'm paying. Big KUDOS and much mahalo and aloha to HMS!