This post is way overdue as I couldn't get to put my kinnard ukulele down! This post is to show my appreciation to John and Kevin from Kinnardukes over the past few months. Pardon my poor command of English....
To keep the story short... There was an issue with a pre-loved kinnard tenor that I purchased earlier this year. The previous owner has been less of a gentleman and not forthcoming about the ukulele which was discovered to be suffering from heat related issues with the bridge and neck.
When contacted, Kevin and John was nice enough to offer repairs provided I covers the shipping fees. That was when all the craziness occurred... The ukulele was mishandled and damaged during shipment.
Kevin was most patient and went out of his way in helping out with the insurance claims with many back peddling and confusions among the insurance and postal services... The insurance claims was only completed more than two month after submission of claims. Thank you Kevin for going all out, being helpful whereby you could have reject the repairs.
John did a prefect job in restoring and repairing the uke. In fact... it looks even better than before! It sounds awesome with a set of low G, and looks brand new and awesome (as usual!) I usually shun low G tuning as I can't seems to find a lot of tabs for it, but these few days I am really starting to like it more..
Many thanks to John and Kevin!!!
Best wishes,
Jason
To keep the story short... There was an issue with a pre-loved kinnard tenor that I purchased earlier this year. The previous owner has been less of a gentleman and not forthcoming about the ukulele which was discovered to be suffering from heat related issues with the bridge and neck.
When contacted, Kevin and John was nice enough to offer repairs provided I covers the shipping fees. That was when all the craziness occurred... The ukulele was mishandled and damaged during shipment.
Kevin was most patient and went out of his way in helping out with the insurance claims with many back peddling and confusions among the insurance and postal services... The insurance claims was only completed more than two month after submission of claims. Thank you Kevin for going all out, being helpful whereby you could have reject the repairs.
John did a prefect job in restoring and repairing the uke. In fact... it looks even better than before! It sounds awesome with a set of low G, and looks brand new and awesome (as usual!) I usually shun low G tuning as I can't seems to find a lot of tabs for it, but these few days I am really starting to like it more..
Many thanks to John and Kevin!!!
Best wishes,
Jason
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