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Monkeyswithladders
04-07-2009, 11:23 AM
I ordered a hard-shell case for my flea after reading the case thread here and it just came in today. One of the buckles on the case is a little warped though, because it looks like the rivets were put in too tight and the effect is that it doesn't seem to buckle too securely. I called their phone number and explained the problem, and they're going to ship me another case with a prepaid label so I can send back the old one.

I thought it was awesome that within five minutes they showed that they're happy to fix the problem, sent out a new case that day, and even payed for all the extra postage which would be like $25, so I just wanted to tell everyone how cool they are. I wish the whole world played ukulele.

JT_Ukes
04-07-2009, 11:34 AM
Yeah, The Flea Market Music guys and Gals Rock! Awesome customer service. One of the best reasons to buy their Ukes.

JT

cpatch
04-07-2009, 12:29 PM
FMM is a textbook example of how to run a company...at least from a customer perspective.

NatalieS
04-07-2009, 01:00 PM
I agree! I've been dreaming up a custom Fluke for the past few months and the FMM folks have wonderful customer service. They respond to all emails quickly and even told me to call and have a personal chat with the designers! They're THE model for customer satisfaction.

SamWise
04-07-2009, 01:09 PM
I thought it was awesome that within five minutes they showed that they're happy to fix the problem, sent out a new case that day, and even payed for all the extra postage which would be like $25, so I just wanted to tell everyone how cool they are.

And that's why it works. That $25 will pay for itself over and over because of this post. Research shows that a customer who gets great service will tell 8 people, whereas a customer who gets poor service will tell about 25 (this was before the internet). So the results from good service are really good, and from bad service, disproportionately bad!

ichadwick
04-07-2009, 01:23 PM
An old saw known to business owners and entrepreneurs:
If you give good service, the customer will tell three people.
If you give bad service, the customer will tell nine.

However, that was before the Internet and now you can tell A MILLION people, not just three.

Link
04-07-2009, 08:22 PM
Why is this type of service so common with ukuleles? I think it's further proof that ukulele players are usually great people.

thejumpingflea
04-07-2009, 08:23 PM
Why is this type of service so common with ukuleles? I think it's further proof that ukulele players are usually great people.

It is weird though. AWESOME, but weird.

I have yet to deal with a negative situation with a passionate uke player.

ukeshale
04-08-2009, 01:39 AM
I agree. One of the first things I ever tell people about ukulele is how great the uke community is :) i'm not complaining

deach
04-08-2009, 02:52 AM
Great people! I've bought two customs from them and it was really cool being able to call them up and talk about what I wanted.