I got excited by a discussion of special Craig Chee/Sarah Maisell strings to turn my tenor into a baritone with high d tuning.
I went on the GHS website and ordered the strings for a reasonable price with standard mailing charges. I live in Honolulu, have a great postman and regularly receive mail and packages from Southcoast Strings, REI, LLBean, Sierra Trading, etc..
Two weeks went by and no strings though my credit card had been docked. I contacted GHS and asked what had happened. The woman who answered said she saw my order but no indication that it had been sent out. She said I should call back the next day and talk to the man in charge. He was not there that day. I said, "No." She should talk to that man and have him resolve the issue and contact me by email.
He did contact me the next day and said that somehow my order had been misplaced. Okay. I'm reasonable. Things happen. He said he was sending my order out via some special UPS service with some extras. Sounded nice and accommodating. UPS would deliver to my Honolulu post office and then the post office would deliver to me.
Two weeks go by. No strings. No tracking number. Why couldn't they have just put the strings in an envelope and mailed them by regular mail? Is anyone else experiencing this incompetence on their part? One month and no strings. I have received numerous packages from orders I made after ordering from them. The initial encounter with the woman telling me I should call back was a big indication of service issues and lack of communication.
Now I leave for two weeks on the mainland without the strings I needed.
Can't wait until Southcoast gets their tenor dGBE strings back in stock. Dirk's service is always exemplary and no nonsense about having to call twice because of incompetence. Too much time wasted. Too many unnecessary complications.
I went on the GHS website and ordered the strings for a reasonable price with standard mailing charges. I live in Honolulu, have a great postman and regularly receive mail and packages from Southcoast Strings, REI, LLBean, Sierra Trading, etc..
Two weeks went by and no strings though my credit card had been docked. I contacted GHS and asked what had happened. The woman who answered said she saw my order but no indication that it had been sent out. She said I should call back the next day and talk to the man in charge. He was not there that day. I said, "No." She should talk to that man and have him resolve the issue and contact me by email.
He did contact me the next day and said that somehow my order had been misplaced. Okay. I'm reasonable. Things happen. He said he was sending my order out via some special UPS service with some extras. Sounded nice and accommodating. UPS would deliver to my Honolulu post office and then the post office would deliver to me.
Two weeks go by. No strings. No tracking number. Why couldn't they have just put the strings in an envelope and mailed them by regular mail? Is anyone else experiencing this incompetence on their part? One month and no strings. I have received numerous packages from orders I made after ordering from them. The initial encounter with the woman telling me I should call back was a big indication of service issues and lack of communication.
Now I leave for two weeks on the mainland without the strings I needed.
Can't wait until Southcoast gets their tenor dGBE strings back in stock. Dirk's service is always exemplary and no nonsense about having to call twice because of incompetence. Too much time wasted. Too many unnecessary complications.