Tanizaki
Well-known member
- Joined
- Nov 11, 2008
- Messages
- 406
- Reaction score
- 6
Just wanted to drop a post about MGM's classy customer service. He corresponded with me off-and-on over the course of about six weeks discussing a new solid wood tenor within my price range. I finally settled on a Honu koa with passive pickup, of which I'll post a review later. (yes, it's beautiful)
The incident that really impressed me was the shipping. When I made the purchase on eBay, PayPal was acting wonky and processed the purchase as an eCheck instead of an instant debit from my bank account. Mike wrote that he's ship as soon as the eCheck cleared. I replied that I was anxious for shipment ASAP, and I offered to provide a credit card to guaranty the eCheck in the event of any issues with it. In reply, Mike didn't ask for the credit card number; he just shipped right away. (in the end, there were no issues with the eCheck clearing)
I really appreciate that he had that trust in me as a customer. It meant a great deal. This was not my first MGM purchase, and an experience like this ensures that it won't be my last.
:music:
The incident that really impressed me was the shipping. When I made the purchase on eBay, PayPal was acting wonky and processed the purchase as an eCheck instead of an instant debit from my bank account. Mike wrote that he's ship as soon as the eCheck cleared. I replied that I was anxious for shipment ASAP, and I offered to provide a credit card to guaranty the eCheck in the event of any issues with it. In reply, Mike didn't ask for the credit card number; he just shipped right away. (in the end, there were no issues with the eCheck clearing)
I really appreciate that he had that trust in me as a customer. It meant a great deal. This was not my first MGM purchase, and an experience like this ensures that it won't be my last.
:music: