bborzell
Well-known member
We were in Paris in September 2015. Took the opportunity to buy a new uke; posted pictures here at the time.
As is typical, we paid the Value Added Tax that is applied to Europeans and filled out the VAT return form at Dupont. Followed that with a scan of the form at the airport prior to our return to California and then, we waited.
Months passed with no word from anybody. Contacted Dupont along with the quasi agency that handles VAT return approval in France. Nobody replied.
Went to Amex and they noted that we had used the Amex for the deposit (we placed the order when we got to Paris and returned to Dupont after 3 weeks to pick it up), and that we needed to go to the CC company that my wife used to complete the transaction (which was not Amex).
By this time, 6 months had passed and the other CC company said that too much time had passed for a dispute. So, I began to get used to the notion that my new uke had really cost me $189.00 more than I had bargained for.
Time passed and I received an email from Dupont (14 months later). A woman named Dupont apologized that my emails had gone unanswered. Long story short; she credited the $189.00 back to my credit card.
The Dupont which has always sounded good sounded nearly $200.00 better that night.
As is typical, we paid the Value Added Tax that is applied to Europeans and filled out the VAT return form at Dupont. Followed that with a scan of the form at the airport prior to our return to California and then, we waited.
Months passed with no word from anybody. Contacted Dupont along with the quasi agency that handles VAT return approval in France. Nobody replied.
Went to Amex and they noted that we had used the Amex for the deposit (we placed the order when we got to Paris and returned to Dupont after 3 weeks to pick it up), and that we needed to go to the CC company that my wife used to complete the transaction (which was not Amex).
By this time, 6 months had passed and the other CC company said that too much time had passed for a dispute. So, I began to get used to the notion that my new uke had really cost me $189.00 more than I had bargained for.
Time passed and I received an email from Dupont (14 months later). A woman named Dupont apologized that my emails had gone unanswered. Long story short; she credited the $189.00 back to my credit card.
The Dupont which has always sounded good sounded nearly $200.00 better that night.