In my experience, that reply you get from them comes pretty quickly too. I don't currently own any of their instruments, but their customer service is exceptional. My first ukulele was a Fluke, and it was in their early days of making them.
This little section of the article was particularly interesting to me:
"Whatever the reason, ukuleles are no fluke. Sales have rivaled those of guitars in recent years, forcing Dale and Phyllis - now the largest shippers of ukuleles in the United States"
As best I can tell from some quick search of data that first part is actually true based on numbers from 2016. I was skeptical, and had to fact-check. Neat!
I'm not sure exactly what they mean in the last part of that quote. Maybe they mean specifically "largest shippers of Made in the USA ukes"? I could see that for sure. I was thinking of a company like Kala who receives instruments from overseas in the USA, but surely must ship out into the states way more instruments than Magic Fluke.