I would go directly to KoAloha in Hawaii. That's the main office - The Boss. Give tham a call, but keep in mind the time difference.
CONTACT US
1234 KONA STREET, 2FL
HONOLULU, HI 96814
MON - FRI: 8AM - 5PM
SAT & SUN: CLOSED
*FEDERAL HOLIDAYS OBSERVED
TEL: 808-847-4911
FAX: 808-847-1693
TOLL FREE: 866-840-4911