Just yesterday I encountered an issue with FedEx. I made an order on Monday from an online store in the San Fransisco area (I'm in Los Angeles, about an 8 hour drive). Tuesday I received an email from FedEx that the label was created. Later I received another that the package is in transit, delivered by the end of Friday. I knew I had to sign for the package so I made sure I would be home all day Friday. Wednesday I received another that the package will arrive Friday, same thing Thursday and Friday morning. I also checked the FedEx tracking site to confirm the email.
I'm home waiting all day Friday, checking the web site, it shows in transit to be delivered by the end of the day Friday. Waiting, waiting, waiting, practice uke, practice bass uke for a gig coming up. About 5:45 PM I look at the tracking site and it no longer shows delivery for Friday, it only shows in transit. I get angry and call Fedex, but 5 times in a row I get to the customer service section and it hangs up on me. Now I'm really pissed off. The 6th try I get through but put on hold for 25 minutes, which is good for them because it gave me time to calm down.
Finally a rep comes on and and I explain, she put me on hold to check with the local office, came back and said that the package will be delivered on Saturday. I ask if she's absolutely sure about that, she says yes, absolutely on Saturday. I hang up, but skeptical. About 8:30 PM I check the tracking site and it shows delivery by the end of the day Monday. I curse them out as I call again, put on hold for another 20 minutes. When the rep answers, I explain in no uncertain terms how angry I am, especially that it will not be Saturday as the other rep said. This rep said it's a ground shipment that is never delivered on Saturdays. I told him all the email notification and online are purple, not green (ground color coding).
He tried to make an excuse that when the label is created, FedEx automatically calculates a delivery date, but the company didn't give them the package until over 24 hours later. I told him that's a stupid system, the delivery date should only be calculated when they receive the package, not when a label is created. The rep agreed and said he'd send in a notice about my complaint and tried to console me by setting up the delivery for Monday morning, no later than noon. I absolutely will not believe it until it happens.