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Camsuke
12-27-2018, 11:19 AM
I seem to be getting this message quite regularly these days. Has anyone else been experiencing problems?:D

"Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at forum.ukuleleunderground.com Port 443"

Swamp Yankee
12-27-2018, 11:35 AM
Yep... though it happens most often on my tablet, it happens at least once daily

Alytw
12-27-2018, 11:51 AM
I’m getting this quite frequently too.

Joe King
12-27-2018, 11:54 AM
I get that error about once a week now.

Using latest Firefox on Linux if that matters to anyone.

Sharpshin
12-27-2018, 12:22 PM
I get that same message really often, as in several times a session.

Doug W
12-27-2018, 12:37 PM
I just read this thread, then hit the back button and got your message. Using Google Chrome with Windows 7.

RafterGirl
12-27-2018, 12:55 PM
I've been getting the message for weeks now. Multiple times a day. On my home computer, Mac with Safari, as well as my iPhone.

Brad Bordessa
12-27-2018, 01:12 PM
Usually has to do with server load. I'm sure the boys are pulling their hair out. Running something like this forum takes an amazing amount of resources with very little return on investment.

Chopped Liver
12-27-2018, 01:29 PM
I have been getting this error message. I thought it might happen during some busy periods.
Without appearing to be paranoid, my entire internet service has started to get some weird lag type things. Opening a new TAB gets a noticeable delay, like Apple or Facebook or Google or Mr X is collecting all the data before a page is closed. I don't know how sensitive UU software is to congestion, but that error message could be caused by congestion on your internet service.
Being a holiday period, I don't expect any UU staff to stop enjoying the holiday to look at the problem.

Mine, too! I wondered if it has anything to do with the net neutrality thing.

And I have gotten the error message a few times lately.

Sharpshin
12-27-2018, 02:01 PM
I just got this msg when I came to check this thread. All this time I thought it was my computer but it just occurred on my phone.
Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at forum.ukuleleunderground.com Port 443

CommonCurt
12-27-2018, 05:10 PM
Been getting it off/on for over a month. Mainly from my cellphone, but sometimes when using my desktop.

DPO
12-27-2018, 06:29 PM
# me too. + 10 characters.

Jan D
12-27-2018, 06:38 PM
I've been getting that message lately too. However, I'm still using iOS 7 on my iPad, so I guess I'm lucky to be able to access any websites at all. :-)

Jan D.

kohanmike
12-27-2018, 07:30 PM
I've also been having those problems the last couple of weeks. I'm on a MacBook Pro 2011 with High Sierra OS 10.13.6 and Safari 12.0.2.

8 tenor cutaway ukes, 5 acoustic bass ukes, 10 solid body bass ukes, 7 mini electric bass guitars

• Donate to The Ukulele Kids Club, they provide ukuleles to children's hospital music therapy programs. www.theukc.org
• Member The CC Strummers www.youtube.com/user/CCStrummers/video

jimavery
12-27-2018, 11:32 PM
Yes, lots of times, sometimes every third or so attempted page view. Seems ok now, but I guess that's because most of the US aren't awake yet!

Croaky Keith
12-27-2018, 11:43 PM
I think you will find that it is just the number of 'hits' the servers are receiving, they can't cope at times, just wait a second or two, then retry - works for me. :)

pix.fairydust
12-28-2018, 01:00 AM
Yep, same! Get it quite frequently

Jerryc41
12-28-2018, 01:15 AM
Yes, it's a regular occurrence, along with "Forbidden," "Spam," "Wait 30 seconds," and other messages.

Doc_J
12-28-2018, 01:37 AM
I think you will find that it is just the number of 'hits' the servers are receiving, they can't cope at times, just wait a second or two, then retry - works for me. :)

Yes. It’s been the same for me.

There seems to more “active users” but mostly “guests” lately. Last look was 350 users of which only 24 were members.

Chopped Liver
12-28-2018, 10:15 AM
Just tried getting on UU and continued to get:
Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at forum.ukuleleunderground.com Port 443

Usually can refresh and get right on. Had to try a few times this time.

pix.fairydust
12-28-2018, 10:35 AM
Here are the current viewer numbers: "There are currently 294 users online. 41 members and 253 guests"

Crikey :-O

pix.fairydust
12-28-2018, 10:53 AM
I wonder why so many more guests than members...

Joe King
12-28-2018, 01:45 PM
Is this some sort of internet hack type thing? Sounds fishy to have that many “guests.”

FYI - where is says "guests" is literally anyone looking at any page on the UU forum who is not actually logged in with a username and password.

Assuming it as suspicious is a giant leap without foundation.

Tons of people "look" at the UU forum, who do not have an account here.

Looking is "free".

The only things that might force someone to make an account and login is either to make a comment (or new thread), or to see UU-uploaded photos, for without logging in, neither is possible.

Photos that are linked/embedded from Photobucket/Flikr/GoogleDrive/imgur/etc... will be visible without having to log in with username and password. This is how the UU forum software works. :)

RafterGirl
12-28-2018, 02:38 PM
My bad. I'll delete my post.

Jerryc41
12-29-2018, 02:20 AM
FYI - where is says "guests" is literally anyone looking at any page on the UU forum who is not actually logged in with a username and password.

Assuming it as suspicious is a giant leap without foundation.

Right! I need ten characters. Any volunteers? :)

kohanmike
12-29-2018, 04:36 AM
Right! I need ten characters. Any volunteers? :)

??????????

Joe King
12-29-2018, 05:00 AM
My bad. I'll delete my post.

You did nothing wrong! OMG why delete an innocent idea?

Not everybody knows how web sites work "under the hood", and this is fine. We are all here to help and to learn, no?

RafterGirl - please dont feel bad.

Rllink
12-29-2018, 05:29 AM
As far as guests, I have spoken to several people about UU that have told me they are afraid to register to sites on the internet. They think that if they do they are giving the site permission to see something or do something that they can't define, but are fearful of anyway. Just paranoia, so they satisfy themselves by looking in from the outside. And let's face it, most of the things we discuss on UU are pretty much covered multiple times over. If one has a question about strings, straps, or setups, one would not have to ask it to find the answer. So I think there might be a lot more of those people out there then we think.

Jerryc41
12-29-2018, 05:34 AM
??????????

"Right!" wasn't good enough. The web site told me I needed "ten characters."

Croaky Keith
12-29-2018, 08:33 AM
You only need to register if you want to post on forums, anyone can look & read them, (although there are a few that are private).

RafterGirl
12-29-2018, 09:10 AM
You did nothing wrong! OMG why delete an innocent idea?

Not everybody knows how web sites work "under the hood", and this is fine. We are all here to help and to learn, no?

RafterGirl - please dont feel bad.
No problem. It was just one of those ideas that popped into my head that I should have given more thought to before posting. I was seeing "goblins."


As far as guests, I have spoken to several people about UU that have told me they are afraid to register to sites on the internet. They think that if they do they are giving the site permission to see something or do something that they can't define, but are fearful of anyway. Just paranoia, so they satisfy themselves by looking in from the outside. And let's face it, most of the things we discuss on UU are pretty much covered multiple times over. If one has a question about strings, straps, or setups, one would not have to ask it to find the answer. So I think there might be a lot more of those people out there then we think.

I guess I never thought about how many visitors there are to forums that just cruise through and never register or engage in conversations. I enjoy the exchange of information & interaction with other members on the forums I belong to. I learn stuff, and I pass on stuff that I learn. Not everyone's thing though. Perhaps the traffic jam lately was people researching Christmas gift ideas?

DPO
01-05-2019, 01:08 PM
And this continues to be a common message when I visit this site :mad:
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.4.29 (Unix) mod_hive/6.6 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6 Server at forum.ukuleleunderground.com Port 443

I think we are all getting the same message. Unfortunately no one appears to care much.

Chopped Liver
01-05-2019, 01:21 PM
Too busy playing their new Christmas ukes?:confused:

buddhuu
01-05-2019, 01:53 PM
I have tried a number of times to contact the mods but there is no response. Why would they not respond?

Maybe because there are fewer active mods than there used to be.

Maybe because some of us have our own s*** to deal with as well as the problems caused by hackers and spammers (which account for a large number of the issues seen).

Maybe because this forum is provided free of charge and run by half a handful of volunteers rather than full-time employees, and those volunteers find some of their time taken up with real world jobs meaning that they struggle to keep up.

Etc etc etc.

We know things are creaking a bit. As some members have guessed, we're looking at the problems. Improvements and changes to the forum are being explored.

As some of the more patient members have observed, a couple of retries or refreshes often gets past the glitches. I've posted in other threads with a list of other measures that may help temporarily. It's very late in the UK so I'm not inclined to hunt that down and repost it now. I'll do it tomorrow.

Shouting with big fonts and capitals really doesn't help anything but your egos.

Have a good night/day (delete according to geographical relevance) and a Happy new year. We apologise for the inconvenience and will do what we can.

Joe King
01-05-2019, 06:01 PM
Maybe you could take a look "under the hood" here at UU Joe! We don't seem to firing on all cylinders these days! :D

Thanks for the vote of confidence, but I do not have access to such things on this forum. Only the moderators and administrators can do such things as that.

I have worked in web design for many years, and during that time learned a lot from others about how my work would be integrated into the overall "system" later on. I know that any web site you might visit has many layers of software, built on top of whatever hardware or virtualization setup, and that sometimes there are a few people involved in the maintenance of keeping a web site going, and not always a single entity, or single point of contact.

Having said all the above, I know little about what goes on specifically for the UU forum in order to keep it running.

buddhuu
01-05-2019, 11:40 PM
Apologies for the tone of my last post. I was tired and thus unnecessarily tetchy there.

There have been a number of issues over the last few months, some of them apparently linked to anti-spam measures. Spammers and hackers have done there very best to cause inconvenience here. Unfortunately, despite the problems, we can't just turn off or significantly reduce the spam filters. Some of you will remember the period when the forums were choked with spam posts. Without the filters the volume would simply be too high for mods to delete manually.

As I mentioned, admin is exploring ways to improve the forum and address the problems, but this will take some time.

Meanwhile, if you do have access issues, a second or third attempt or a refresh or two often gets past the problem. I'd also recommend the following:

* Ensure that the link/bookmark you use to get to the forum starts with https and not just http
* Check the your post text for any words that may trigger spam filters (references to drugs, gambling, casinos, downloads, porn etc etc etc)
* Check to see if your post contains a link. If it does, and you think that may be causing the problem, try posting the URL as text without linking

These may or may not help - and not all the problems we're seeing are necessarily caused by the anti-spam measures - but for the moment I'm afraid it's all I have.

I'll keep raising the issues with Ryan, but I know he is already aware and is working on the problems.

UkuleleHill
01-06-2019, 02:50 AM
Maybe because there are fewer active mods than there used to be.

Maybe because some of us have our own s*** to deal with as well as the problems caused by hackers and spammers (which account for a large number of the issues seen).

Maybe because this forum is provided free of charge and run by half a handful of volunteers rather than full-time employees, and those volunteers find some of their time taken up with real world jobs meaning that they struggle to keep up.

Etc etc etc.

We know things are creaking a bit. As some members have guessed, we're looking at the problems. Improvements and changes to the forum are being explored.

As some of the more patient members have observed, a couple of retries or refreshes often gets past the glitches. I've posted in other threads with a list of other measures that may help temporarily. It's very late in the UK so I'm not inclined to hunt that down and repost it now. I'll do it tomorrow.

Shouting with big fonts and capitals really doesn't help anything but your egos.

Have a good night/day (delete according to geographical relevance) and a Happy new year. We apologise for the inconvenience and will do what we can.

^^ This. Unfortunately it's an issue with the spam filter. Ryan and the guys are aware of it and working on getting it fixed. Hang tight gang ;)

Doc_J
01-06-2019, 02:58 AM
I’ve found good workaround for including video, picture or sound sample links in a post is to
1) post without links
2) edit in the links on that post

Kanaka916
01-06-2019, 04:49 AM
I'll throw in my dos centavos ... Please understand the Forum is just a part of the UU network and there are other areas that require attention. As buddhuu mentioned, Admin is aware of the problem and continuously working to find solutions. Unfortunately, it does take time and manpower. Your patience will be greatly appreciated.

Jerryc41
01-06-2019, 07:49 AM
Yes, at least once a day.

Jerryc41
01-06-2019, 07:50 AM
I’ve found good workaround for including video, picture or sound sample links in a post is to
1) post without links
2) edit in the links on that post

Yes! It's seldom possible to post a link, but I can always add one later.

Nickie
01-06-2019, 01:58 PM
All this stuff has happened to me too. Several times in a session. Thought it was Mozilla or my craptop till I read this.

Joyful Uke
01-06-2019, 04:26 PM
Thanks to all who are working to give us access to UU. Life, both in real life and on the internet, doesn't always go as smoothly as we'd like, but even with the bumps in the road, UU is a great place. Again, thanks for the great resource!

kohanmike
01-07-2019, 09:06 AM
Glad to finally get some kind of feedback, please keep us informed. It's been especially bad for me today with the can't connect to the server message.

8 tenor cutaway ukes, 5 acoustic bass ukes, 10 solid body bass ukes, 7 mini electric bass guitars

• Donate to The Ukulele Kids Club, they provide ukuleles to children's hospital music therapy programs. www.theukc.org
• Member The CC Strummers www.youtube.com/user/CCStrummers/video

Rllink
01-07-2019, 09:23 AM
I couldn't get on the UU forum for five minutes, what did I miss, anything important? :)

Sharpshin
01-07-2019, 10:11 AM
I get a lot of pleasure from this forum. I regularly use reading it as a break from my work. Of course, if I have a question, this is the first place I go. I like all the cranky posts and treasure the informative posts that are over my head. So I thank you the moderators! The administrators etc.
I had let my UU VIP lapse accidentally. I just renewed. 5 dollars s month is cheap for all the entertainment I get from you guys. Though I dont buy or sell much, the ability to do so in a fairly trustworthy environment is also appreciated. Thanks!

kohanmike
01-07-2019, 03:40 PM
I've been a UU VIP since day one, glad to give the support. My last few posts have been especially problematic, even more varied errors, like this.

http://www.kohanmike.com/uploads/UU PHP error.png

8 tenor cutaway ukes, 5 acoustic bass ukes, 10 solid body bass ukes, 7 mini electric bass guitars

• Donate to The Ukulele Kids Club, they provide ukuleles to children's hospital music therapy programs. www.theukc.org
• Member The CC Strummers www.youtube.com/user/CCStrummers/video

SoloRule
01-07-2019, 04:02 PM
I've noticed today (for the 1st time) that the various Boards are out of sync & don't seem to be Refreshing the new posts as they are lodged, very odd. I made a post in the Hanon thread in Uke Talk which appeared okay but didn't register on the replies count? Phantom post?

I tested it as per your request. Same here. My comment is there ( on the Hanon thread) but not showing on the register. I am ghost #2

UkuleleHill
01-08-2019, 04:11 AM
This seems to be an issue across the board. I'm going to contact Ryan about it.

Joe King
01-09-2019, 11:47 AM
Just in case anyone missed it, Rayan posted a thread here, in response to these issues:

https://forum.ukuleleunderground.com/showthread.php?137185-503-errors-and-other-errors

He is aware of the problem, and working on a solution.

RafterGirl
01-10-2019, 01:13 AM
Now I'm getting an invalid certificate warning when I go to UU. I'm on a Mac using Safari.

Doc_J
01-10-2019, 01:28 AM
Now I'm getting an invalid certificate warning when I go to UU. I'm on a Mac using Safari.

Yes, Chrome advised me today that UU is "not secure "/private website, and my data/info there could be "stolen by attackers"

This is really knocking down the number of current users. Just saw it was only 96.

kkimura
01-10-2019, 01:42 AM
Me too, got this with Firefox;

114681

This implies that the certificate has been allowed to lapse by the hosting server service. Or, if the website is self hosted by UU, the webmaster needs to apply for a renewal.

Joe King
01-10-2019, 05:19 AM
Me too, got this with Firefox;

114681

This implies that the certificate has been allowed to lapse by the hosting server service. Or, if the website is self hosted by UU, the webmaster needs to apply for a renewal.

The issues have been acknowledged by Rayan, one of the admins for UU in this thread two days ago:

https://forum.ukuleleunderground.com/showthread.php?137185-503-errors-and-other-errors

Maybe folks have missed seeing his post?

kkimura
01-10-2019, 05:43 AM
The issues have been acknowledged by Rayan, one of the admins for UU in this thread two days ago:

https://forum.ukuleleunderground.com/showthread.php?137185-503-errors-and-other-errors

Maybe folks have missed seeing his post?

Didn't miss that post you reference. This is a new and different error message. The first is a 503 server error associated with server overloads. This new one has to do with the lapse of the web page security certificate.

rayan
01-11-2019, 09:59 AM
Didn't miss that post you reference. This is a new and different error message. The first is a 503 server error associated with server overloads. This new one has to do with the lapse of the web page security certificate.


They were both related. The 503 errors were from the server getting overloaded by the forum, the SSL errors were caused by us upgrading to a dedicated server to prevent the 503 errors. Moving servers invalidated the old SSL certificate so we had to generate a new one.

Both issues should be fixed now.

kkimura
01-11-2019, 10:36 AM
They were both related. The 503 errors were from the server getting overloaded by the forum, the SSL errors were caused by us upgrading to a dedicated server to prevent the 503 errors. Moving servers invalidated the old SSL certificate so we had to generate a new one.

Both issues should be fixed now.

Thanks for clarifying the relationship between the two different errors Rayan. I do really appreciate the work you do to keep this site up and running smoothly.

Joe King
01-11-2019, 06:25 PM
They were both related. The 503 errors were from the server getting overloaded by the forum, the SSL errors were caused by us upgrading to a dedicated server to prevent the 503 errors. Moving servers invalidated the old SSL certificate so we had to generate a new one.

Both issues should be fixed now.

Rayan, thanks for your attention to these matters, and thanks all of your hard work to keep UU up and running :)