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View Full Version : Be careful where you get your new Moon Bird from - it may not have a warranty



shanmoon
02-08-2019, 03:58 AM
Just thought I would share something I discovered. I had an Anuenue Moon Bird concert. A few months back I sold it and soon realized that was a horrible mistake and went looking for another. HMS did not have any listed, so I started checking Reverb and Ebay, where I found some very overpriced listings for new Moon Birds.

When I looked at the photos however, I saw that the holographic sticker of authenticy (which has the serial #) was removed. I asked the seller why the removed it and was told "because I think the stickers are ugly" which seemed like an odd reason particularly since the sellers sticker they replaced the Anuenue sticker was quite honestly rather ugly.

I was concerned that this meant they were either counterfeit, B-Stock, or maybe even stolen. I might be overly paranoid, but having had to return a Kala for serious maunfacturing defects, I contacted Anuenue asking if they would honor the warranty without the sticker. I was told no they would not (they directed me to this web page on the Anuenue site: http://www.anuenue-uke.com/en/story/index/2) which specifcally states that removal of the serial # sticker invalidates the warranty.

I know it is probably pretty unlikely that a North America or European buyer is likely to be sending a Moon Bird (or other high end quality Anuenue) back for a warranty issue, but I thought I would share this just in case, since just this week a friend of mine started to buy one and asked me about the same listings I had looked at on Reverb.

I steered him away, and sent him to HMS since they actually often have Anuenue's in stock not listed on the website (that's how I got mine from HMS... I called and asked when they would have more in stock, and Andrew told me they had more that weren't listed yet).

Besides, an uke from the reputable folks at places like HMS/Mim/Uke Republic/Eldery/World of Ukes/Southern Ukelele Store is going to have a proper setup, almost certainly better than something from a generic seller on Ebay or Reverb!

RafterGirl
02-08-2019, 06:05 AM
Wow, thanks for posting that. I got mine from HMS. For a split second when I first got it, I thought about removing that sticker from the back of the headstock because it was a teeny bit off centered. Then I saw that the sticker had the serial # on it & changed my mind about taking it off. Sure glad I left it alone.

rainbow21
02-08-2019, 06:58 AM
Thank you for this tidbit of info. I just ready to order a concert from World of Ukes (Carl via email is responsive and highly recommended) and called HMS/Uke Site at the last second. Andrew had two unlisted in stock and now I am staying very calm waiting for setup and shipping.

I would have ordered from World of Ukes but had a small concern about the CITES stuff (Carl told me the risk is all his... still). Southern Uke Store will NOT ship this model to the USA because of it.

shanmoon
02-08-2019, 08:09 AM
I wasn't even aware of CITES when I brought my 1st Moon Bird uke from Hong Kong to the US. I was very glad when I found a US seller (HMS) with one in stock. I would have been very nervous about not having a proper CITES permit buying one overseas the second time around.

FinnP
02-08-2019, 09:25 AM
I've just bought a Anuenue bird tenor and the round sticker with the serial was placed to the left of the the square label inside the uke.Hard to see and reach. You'll probably not be able to see it on normal photos of the uke.

kerneltime
02-08-2019, 09:48 AM
A few months back I sold it and soon realized that was a horrible mistake and went looking for another. HMS did not have any listed,
They have one now..

RafterGirl
02-08-2019, 12:32 PM
I've just bought a Anuenue bird tenor and the round sticker with the serial was placed to the left of the the square label inside the uke.Hard to see and reach. You'll probably not be able to see it on normal photos of the uke.

Mine, purchased from HMS is on the back of the headstock. The pictures of the ukulele on the HMS website clearly showed it in this location. I could zoom in on the picture & see the sticker in that location, as well as see the serial #. I have all my purchase paperwork, so I'll make sure I keep it safe.

Joyful Uke
02-08-2019, 01:01 PM
They have one now..

Looks like just a tenor is available. I bet it goes quickly.

RafterGirl
02-08-2019, 02:39 PM
There was a tenor last week that lasted about a day. The one on there now has the serial number sticker on the back of the headstock.

Joyful Uke
02-09-2019, 09:22 AM
There was a tenor last week that lasted about a day. The one on there now has the serial number sticker on the back of the headstock.

That's where the SN is on the Moonbird that I bought from a UU member.
It would seem odd for Anuenue to not be consistent in where they place it? But, that's also not the usual place I look for a SN, so they're just doing things a bit differently.
It's a great ukulele, though!

Snargle
02-09-2019, 04:21 PM
My Moon Bird Tenor was purchased from HMS last fall and does have the holographic sticker on the back of the headstock.

pix.fairydust
02-10-2019, 04:15 AM
Thank you for this tidbit of info. I just ready to order a concert from World of Ukes (Carl via email is responsive and highly recommended).

World of Ukes in the UK is run by Matt :)
I bought my UT200 from Matt and couldn't be happier!

Jerryc41
02-11-2019, 03:50 AM
Thanks. Good to know.