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Jerryc41
03-29-2019, 02:13 AM
I've bought several ukes from Elderly - none of them elderly - and I'm always surprised at their fast shipping. Three days from order arrival is very good, especially when you consider the fact that they do a setup. They must set up the ukes ahead of time so they're ready to go.

Mim is another good seller - pre-setup and fast delivery. If you see her at a uke fest, you will see her at her table setting up ukes.

ripock
03-29-2019, 02:38 AM
I had some vacation time to burn, so I made a pilgrimage up to Lansing just to buy a baritone. It was a nice building with nicer people. I said I wanted a cedar topped baritone and they went and got a Kala that they had recently received. I would have liked something a little less hoi polloi, but I relented because a quest is a quest and I had to fulfill my objective. They sent it downstairs where they keep the set-up gnomes and it was set up while I messed around with an upright bass. It was really fast

Rllink
03-29-2019, 03:04 AM
Last fall I was looking for a ukulele to replace the one that got broken. I decided on what I wanted, found it on the Elderly site and ordered it. The next day they called to say that they could not find it in the warehouse. It is a long story that took place over a short period of time, but the sales associate at Elderly genuinely felt bad about it, I could tell talking to him and he and his manager bent over backwards to find me something in their inventory that I wanted. When they got out of my price point they were not concerned at all. I ended up with a ukulele several steps up from what I originally ordered, and I like it very much.

Down Up Dick
03-29-2019, 03:44 AM
I ordered a banjo from them and received the wrong one. I think that I may have mistakenly ordered the incorrect one though, but I’m not sure.

Anyhow, they paid for return shipping and sent me the correct one post paid. I hurriedly made up another order from them to kinda pay them for their trouble, and I have since bought another more expensive banjo from them.

I really like doing business with them. :old:

uke51
03-29-2019, 04:15 AM
I first started dealing with Elderly Instruments some time in the lat 1980's. Over the years I've had a number of transactions with them (most recent in 2017), and always had a good experience. They're a class act....

bobhost
03-29-2019, 04:16 AM
The pilgrimage there was a wonderful trip.
They pointed me to their walls full of vintage ukes and recent ukes. Said try them all. Let us know if you have any questions.
I played one after another. It was glorious.

LPeacock
03-29-2019, 04:49 AM
The people at Elderly are very friendly and they are very fast in responding to queries.

Down Up Dick
03-29-2019, 07:07 AM
They have a good Facebook page too. :old:

Desmodromic
03-29-2019, 07:15 AM
Good folks, I've bought many guitars from them over the years, even sold them a few. So many instruments to check out. I used to go there with a friend, the shop is only about 40 minutes from where I live. They're in an old Oddfellows hall, neat place. Feels like you're walking in the front door of an old house. They used to keep all of the guitars on shelves where they were like books in a library, not angled out like they are today. You'd grab one and it would be an imported knockoff, and then right next to it was some super collectable vintage guitar. All were out and available to play. We used to "run the racks" and play all of them until we hit one that had "that tone." What fun.

Nickie
03-29-2019, 07:43 AM
I had bought a very nice Vietnamese brand uke from them. It came quickly, the setup was done, the uke was lovely.
But the neck hurt my hand. So, back it went. I had to pay a restocking fee and the return freight, since there was really nothing wrong with it.
I would buy from them again, if Mim doesn't have it.
I think it'd be fun to go hang out there, and play a whole lot of ukes.

hoosierhiver
03-29-2019, 08:18 AM
Go to Mighty Uke Day, Elderly is part of the event every year.

LPeacock
03-29-2019, 08:25 AM
Good folks, I've bought many guitars from them over the years, even sold them a few. So many instruments to check out. I used to go there with a friend, the shop is only about 40 minutes from where I live. They're in an old Oddfellows hall, neat place. Feels like you're walking in the front door of an old house. They used to keep all of the guitars on shelves where they were like books in a library, not angled out like they are today. You'd grab one and it would be an imported knockoff, and then right next to it was some super collectable vintage guitar. All were out and available to play. We used to "run the racks" and play all of them until we hit one that had "that tone." What fun.

That sounds like heaven.

gochugogi
03-29-2019, 09:25 AM
They have a good rep, decent prices and great stock. I almost bought a RC parlor guitar from them but the shipping was $168 UPS to Honolulu so I checked the same instrument at GSI. Same price but shipping was only $57. So that's the one I bought.

bearbike137
03-29-2019, 11:05 AM
I was a fan of Elderly until they shipped me a guitar that they simply put in a big box and shipped it - no padding, no packing material - just bouncing around in a box. No joke.

It arrived in one piece, but that is beside the point.

AQUATOPAZ
03-29-2019, 11:27 AM
I've bought several ukes from Elderly - none of them elderly - and I'm always surprised at their fast shipping. Three days from order arrival is very good, especially when you consider the fact that they do a setup. They must set up the ukes ahead of time so they're ready to go.

Mim is another good seller - pre-setup and fast delivery. If you see her at a uke fest, you will see her at her table setting up ukes.

Another thread had complaints that ukes were shipped without the setup requested, so how do you know, unless it is terribly set up, that they actually did one?

gochugogi
03-29-2019, 12:34 PM
Another thread had complaints that ukes were shipped without the setup requested, so how do you know, unless it is terribly set up, that they actually did one?

Normally know because you asked for a certain spec in your setup, e.g., balance string response for a piezo pickup, set nut grooves so strings protrude by 30-40%, a wee bit of neck relief because you're a heavy strummer, low G install, etc.

good_uke_boy
03-29-2019, 02:46 PM
My wife always laughs when I receive a package from “Elderly Instruments.” Then asks me whether I received something to help with, uhm, call it a certain male dysfunction.

Slade
03-29-2019, 02:49 PM
I have some experience with Elderly. The staff was always kind and very responsive. But I’ve ordered three instruments from them and I’ve returned every one because of serious blemish marks, bent necks, broken tuners and so on. Just my experience.

tomthebaptist
03-29-2019, 02:58 PM
Another great company is Uke Republic outside of Atlanta. My experience with Mike and Donna has been great. They go far beyond expectations to make sure that you get the best product and service at an affordable price for most everyone’s budget.

Tom

Osprey
03-29-2019, 04:09 PM
Another great company is Uke Republic outside of Atlanta. My experience with Mike and Donna has been great. They go far beyond expectations to make sure that you get the best product and service at an affordable price for most everyone’s budget.

Tom

I second Uke Republic. Mike and Donna are great people. I have been happy with all my interactions with them.

glennerd
03-29-2019, 05:00 PM
I've always been impressed with how fast Mim ships too. My guess is they do most of the setup ahead of time and leave the string height adjustments to the end.

Bill Sheehan
03-29-2019, 05:11 PM
My wife always laughs when I receive a package from “Elderly Instruments.” Then asks me whether I received something to help with, uhm, call it a certain male dysfunction.

Hahahahahahaha! Best line of the day!

gochugogi
03-29-2019, 10:03 PM
I was a fan of Elderly until they shipped me a guitar that they simply put in a big box and shipped it - no padding, no packing material - just bouncing around in a box. No joke.

It arrived in one piece, but that is beside the point.

We've all had some joker do that. I bought a 7-string Kremona Russian gypsy classical from Amazon they did exactly the same thing. However, mine was DOA. The replacement survived okay but wasn't packed much better. I think the problem is it hard to hire good help at these places...

mgsondance
03-29-2019, 10:16 PM
You don't stay in business that long without having good customer service. I actually bought a guitar there over 40 years ago! They were in a different building back then, but I spent most of the day playing the ones they had and they were very helpful. Went back a year later and helped a friend pick one out for her. When I started playing uke last year I couldn't believe they were still in business! Recently I have dealt mostly with Andy, who is very knowledgeable.

Jerryc41
03-30-2019, 01:04 AM
We've all had some joker do that. I bought a 7-string Kremona Russian gypsy classical from Amazon they did exactly the same thing. However, mine was DOA. The replacement survived okay but wasn't packed much better. I think the problem is it hard to hire good help at these places...

Right, and they are pushed to work fast!

SteveZ
03-30-2019, 06:56 AM
Have had great experiences with Elderly over the years. The best was with a tenor guitar. Elderly commissioned a couple dozen TGs from Martin and I managed to snag the last they had. It's a forever-keeper and best sounding box in the house.

PBS did a show on Elderly a couple years ago and it appears every once in a while.

Steedy
03-30-2019, 11:49 AM
I've only purchased one instrument from Elderly, and it's a great one! I ordered an Ohana CK-42 uke, and received the exact one that was pictured on their web site, shipped fast and well packed!

It's a Sinker Redwood & Rosewood Concert, and it's a gem! Looks, plays, and sounds great!

This is of one Elderly's photos:

116588

AQUATOPAZ
03-30-2019, 07:14 PM
Normally know because you asked for a certain spec in your setup, e.g., balance string response for a piezo pickup, set nut grooves so strings protrude by 30-40%, a wee bit of neck relief because you're a heavy strummer, low G install, etc.

The people complaining in that thread knew because they had asked for something special and didn't get it, but what if you have no special requests. Unless it is unplayable, or has rough frets, you might think that they worked on it, where they may have just been shipped playable ukes with no rough frets.

Piecomics
03-30-2019, 10:26 PM
I bought two ukes from elderly, a kanilea super tenor and a konablaster, both set up well, packaged well, and a great experience! Went to the physical store and loved that too!

Had an interesting/slightly envy inducing thing happen. A guy in line in front of me wanted to look at a mandolin made in the early 20th century, a Gibson/Loar. It was dinged up pretty good according to the website and only priced at 75k. As I’m waiting to buy a songbook the guy behind the desk tells him it had sold that morning, but thy had a much more recent Gibson from the late 70s, stilll made in the USA. “Only” 15k. He got a very disappointed look on his face, thought about it for 10:seconds and said “sure I guess. Go ahead and ring it up”.

zztush
03-30-2019, 11:36 PM
Hi, AQUATOPAZ!


The people complaining in that thread knew because they had asked for something special and didn't get it, but what if you have no special requests. Unless it is unplayable, or has rough frets, you might think that they worked on it, where they may have just been shipped playable ukes with no rough frets.

This happened to a friend of mine. He's ordered Famous FS-5G (Kiwaya). The shop said they set up all of their ukuleles free. The price was a bit expensive. But we could not find any other shop offering set up. As we took a bit of time and struggled with the set up of his previous cheap Chinese ukulele, which he has purchased in Amazon, he decided to by FS-5G from the shop with set up. He was happy to have Famous FS-5G and I was happy too. About a couple of month later, I realized that Famous FS-5G is well set up in factory. And I confirmed it in local shop, where they sell Famous ukuleles.