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bry
04-06-2019, 06:12 AM
I need some advice. I bought a Martin T1K off of a reputable site. It was advertised as ďmintĒ. Received it yesterday and the fret ends are sticking so far passed the fretboard itís unplayable. Also the top seems to not have the proper radius that a solid top should have. Itís slightly sunken in. This ukulele is supposed to be over a month old. I think itís completely dried out. Seller doesnít want to pay return shipping even though policy states they would do so if product not as described. Thoughts?

Rllink
04-06-2019, 06:21 AM
It all depends on how one wants to define "mint". Good luck coming out of it with something. I hope it works out for you, I really do. Nothing worse than buying something sight unseen and it turning out to be not at all what you were hoping for.

Kenn2018
04-06-2019, 06:26 AM
Demand that they stand by the item they sold. It is not "as described." It isn't "Mint."

If they refuse to pay for the return, send it back at your expense. But let them know you will post a review of the transaction and lack of customer service on these boards, Facebook, Twitter, etc.

Take lots of pictures to back up your claims.

There is no guarantee that the fretboard and top will recover completely if you re-hydrate them.

Best of luck.

Down Up Dick
04-06-2019, 06:43 AM
It all depends on how one wants to define "mint". Good luck coming out of it with something. I hope it works out for you, I really do. Nothing worse than buying something sight unseen and it turning out to be not at all what you were hoping for.

Yeah, thatís whatís wrong with this mail order stuff. I donít like it at all. Iíd rather shop in stores for what I want and have stuff in my hands where I can see it and examine it and even smell it if necessary. I sometimes wonder if mail order will last. When shopping centers first started up, they were the catís meow, but, now, where I live, a lotta them are doiní badly.

I try never to buy anything like clothes or shoes or anything that hasta be a certain size by mail order. And buying stuff from individuals may be even worse.

I dunno what the heck Iím gonna do when all the ďrealĒ stores close down. The times they are achanginí. :old:

gochugogi
04-06-2019, 07:05 AM
The sharp fret ends are likely to be a factory defect, albeit may have worsen if the wood was subject to low humidity and retracted. A deformed top is serious as that is not an easy fix (heat and humidity damage or poor bracing). The frets could be easily filed smooth. It's usually an hour job so not too bad. I've had to do that even with expensive brand new instruments. Yes, I could have returned them but they were otherwise perfect—especially in sound—but the replacement may have great fret work but a dull voice.

M3Ukulele
04-06-2019, 07:15 AM
I would send it back. No excuse for that. Fret ends and sunken top means it’s lie.y OLD stock and been dried out.

When buying on line, I go with HMS, the Ukulele Site and there are others that are also supposed to be good. HMS does a great set up and would NEVER let something like that out of their shop.

Sorry for your trouble. Try HMS. Try Uke republic, I read they are good. Try MIMs I’ve also read they are good. I have had four tenors sent to me from HMS from Hawaii to Canada and no issues, I highly recommend them.

Good luck.

Graham Greenbag
04-06-2019, 08:03 AM
I need some advice. I bought a Martin T1K off of a reputable site. It was advertised as “mint”. Received it yesterday and the fret ends are sticking so far passed the fretboard it’s unplayable. Also the top seems to not have the proper radius that a solid top should have. It’s slightly sunken in. This ukulele is supposed to be over a month old. I think it’s completely dried out. Seller doesn’t want to pay return shipping even though policy states they would do so if product not as described. Thoughts?

I estimate that 95% of my on-line purchases have been good buys from honest sellers, but the other 5% are a pain. However, to be honest, some of my local shops haven’t been honest in what they sold or tried to sell me either.

You mention buying off of a reputable site, that’s always a good start but what is a reputable site? I use eBay quite a bit and they have a disputes procedure, does the site that you used have a disputes procedure and if so then using it is your way forward. I take photos to support my dispute and state what I believe the faults or deviations from the product description are. I also take photos of returned items and the packing that they are returned in, I also post via some form of tracked delivery.

Good luck with this process; ‘mint’ means ‘as new’ or freshly ‘minted’ and any lesser condition is not mint but a misuse of the term. https://www.collinsdictionary.com/dictionary/english/in-mint-condition
As a buyer you do have legal protections, look into what they are and then let your seller know what you expect.

gochugogi
04-06-2019, 08:07 AM
I think it was a used T1K listed as mint. I used to buy lots of used camera gear and the definition of mint varies greatly. Even "new" seems to subject to interpretation. I recently bought a Romero Creations Parlor guitar from Guitar Salon International—a well known and highly regarded dealer. And yet my new guitar showed a lot of "shop" wear. The back was covered in button scratches! Also the treble strings were so played in they felt like somebody had sanded them! I strongly suspect they cleaned the fingerboard as it was matte, lacking the semi-glossy look my other new Romero Creations instruments have (some gloss was still left along the edges in upper frets). Initially I was going to return it but—after a string change—it sounded so freakin' good I buffed out the back with swirl remover and it's about 90% restored so I'm okay (I've been known to add my own button scratches). But really it should have been disclosed it was a display instrument with some shop wear...

bry
04-06-2019, 08:12 AM
I will look into the sites policy. Thanks for all the advice.

AQUATOPAZ
04-06-2019, 08:22 AM
I need some advice. I bought a Martin T1K off of a reputable site. It was advertised as “mint”. Received it yesterday and the fret ends are sticking so far passed the fretboard it’s unplayable. Also the top seems to not have the proper radius that a solid top should have. It’s slightly sunken in. This ukulele is supposed to be over a month old. I think it’s completely dried out. Seller doesn’t want to pay return shipping even though policy states they would do so if product not as described. Thoughts?

Contact Paypal. I think they pay for return shipping for up to 5 packages a year.

Joyful Uke
04-06-2019, 09:40 AM
If you paid via credit card, contact your credit card company and explain the situation to them. Sometimes they'll help you get a full refund.

kohanmike
04-06-2019, 03:11 PM
I buy mail order/online all the time, but 99.9% new items, very rarely used. Possibilities of a problem go up with used. I did buy a used Fluke here in the Marketplace for a good price, but there were problems that the seller did not disclose; wrong ill fit saddle, problematic UPT tuners. There's no real guarantees anywhere.

This is Michael Kohan in Los Angeles, Beverly West near the Beverly Center
9 tenor cutaway ukes, 5 acoustic bass ukes, 11 solid body bass ukes, 9 mini electric bass guitars (Total: 34)

• Donate to The Ukulele Kids Club, they provide ukuleles to children in hospital music therapy programs. www.theukc.org
• Member The CC Strummers: YouTube: www.youtube.com/user/CCStrummers/video, Facebook: www.facebook.com/TheCCStrummers

70sSanO
04-06-2019, 05:11 PM
I purchase a lot online. Most of the time I get a good item at a good price. The few times I needed to send something back, including a ukulele that was unplayable with a sunken top, I paid return postage.

It is important that you take pictures and send them immediately to document the condition of the ukulele when it arrived. The longer you have it in your possession the easier it is for the seller to claim the damage happened after it arrived. For me getting an okay to send it back and out of the house was worth the postage I had to pay.

John

bry
04-06-2019, 07:55 PM
I did what the “customer agent specialist” said to do. 1-request refund. 2- send seller pictures. Seller says if it has sharp frets then that’s the way it was when he bought it. I’m just going to send it back. There is a 7 day window. He said he won’t cover shipping. Probably not going to buy off that site ever again. I will stick with HMS. I’ve also bought some Uke’s and guitars through LA Guitar sales and they are awesome.

hollisdwyer
04-06-2019, 09:15 PM
All of the instruments I’ve had in the past decade were purchased sight unseen. Except for the first Uke that I purchased via Amazon (not cheap but not expensive either) none were a disappointment. When you don’t live in a place that affords you a hands on pre-purchase experience, all purchases are a leap of faith.

RafterGirl
04-07-2019, 02:46 AM
All of the instruments I’ve had in the past decade were purchased sight unseen. Except for the first Uke that I purchased via Amazon (not cheap but not expensive either) none were a disappointment. When you don’t live in a place that affords you a hands on pre-purchase experience, all purchases are a leap of faith.
Same here. Most of mine have been new, purchased from the well known sellers (Mim, Uke Republic, HMS). One was purchased via Amazon. Most of those worked out great, but some I didn't jive with & I returned at my expense for a refund. I purcased one uke from a Reverb seller that was listed as mint, and it indeed was mint condition. I have another on it's way from a Reverb seller, that was listed as very good condition. I'm hopeful that it will arrive in that condition.

To the OP.....were there clear pictures of the uke on the site your bought it from? The difference between the pictures on the site & the pictures you have of the way you received the uke should help prove your case. I hope you receive a full refund without too much hassle.

bry
04-07-2019, 04:49 AM
116784
Someone tell me if I am blowing this out of proportion. I can take criticism. You can see in this picture the fret ends sticking past the fretboard. You can see light inbetween my straight edge and the fretboard. To me this is not mint condition.

Chopped Liver
04-07-2019, 05:58 AM
116784
Someone tell me if I am blowing this out of proportion. I can take criticism. You can see in this picture the fret ends sticking past the fretboard. You can see light inbetween my straight edge and the fretboard. To me this is not mint condition.

It doesn't matter what we think. You are the one who spent the money. You are not happy with the purchase. Send it back for a refund. That is within your rights as a purchaser.

YogiTom
04-07-2019, 06:27 AM
It doesn't matter what we think. You are the one who spent the money. You are not happy with the purchase. Send it back for a refund. That is within your rights as a purchaser.

:agree: This.

What may be unplayable to you may not be for someone else. But it isn’t in someone else’s hands, and as you stated earlier, the fret issue is too much for your liking, especially given the expectation from the “mint” listing.

While the return process can be a hassle (sounds like yours is turning into that), you’ll be infinitely happier having a uke you enjoy after you’re on the other side of this process.

Best of luck

rainbow21
04-07-2019, 06:55 AM
First thing I would do is ship the uke back at your expense to get rid of it and most of your money back. Then follow the suggestions posted here to see if you can get the shipping refunded (warn the seller first that you will do that if they do not send a shipping label). Meanwhile, look for another uke that you want to purchase in its place.

Fairness says they should pay shipping, but too much hassle/stress has already occurred to stretch this out further for a relatively small sum.

Henning
04-07-2019, 07:05 AM
Now what?
Canīt you do anything by yourself?
I Think Writing here about the matter is a waste of your and other peoples time, unless something serious has happened to the ukulele?
If you start to humidize, something you will have to do in the future anyway, youīd be out of the problem in less then a week.
Frets sticking out at the fretboard is a matter happening during Winter. all imho

bry
04-07-2019, 07:26 AM
Ya I think at this point I’m just whining. I’m sending it back tomorrow at my expense. I will deal with everything else’s later. For what it’s worth thanks fob all the advice and examples. I really do appreciate it.

Kenn2018
04-07-2019, 10:39 AM
Best of luck Bry. I had to deal with a couple of these situations—though they dealt with more serious problems with the ukes I received. It is a real PIA. And it really bums you out for a while. Going from the high of getting a new ukulele to receiving something way below your expectations. And then having to go through the hassle of returning it and losing the shipping fees as well.

It just downright sucks! Fortunately, out of 25 purchases only two were intentional misrepresentations of the condition of the instrument. (8.5%) And those were privates sellers, not instrument stores. I ate the shipping in one and got a partial refund on the other for a repair of the problem. Both left a bitter taste. But I focus on all of the excellent transactions and the fine instruments I now get to play.

Best of luck with the replacement sale.

One more thing: If I remember correctly, PayPal covers the sale if the item you received is not as the seller represented. In this case, it may hinge upon the actual description the seller used in his listing. If it only says "...Mint." Then you might have a problem defining the term. If he used more descriptors such as: "like new", or "perfect", you may be able to make a claim.

Mezcalero
04-07-2019, 11:06 AM
I've tried scanning through here to see if you used paypal or not. If you did, I would try contacting them before you spend any out of pocket money. If you did not use paypal, I would use them in the future. They offer protection for up to 6 months. The other thing I would do, if you have any doubts that you are exaggerating in this situation, is take it to a local luthier and get their input on whether it has issues or not.

It sounds like it is dry, and although it should be easy enough to re-humidify it, there could be damage you are not seeing seeing and it may never fully meet your own expectations.

In the end, if you feel certain the seller has misrepresented and not been fair in resolving the issue, I would share that information online. I think it is smart not smear their name at this point as you seem unsure. But if in the end, you absolutely conclude they handled this poorly, maybe sharing your experience will save others from having a similar experience in the future.

Best of luck Bry

merlin666
04-07-2019, 07:15 PM
Mint is a collector term and implies that the instrument was not played and bought for collecting only. The main difference to new is lack of warranty. It should not show any signs of use at all. If it was not stored properly and has signs of dehydration that would not take away the mint status. Just expose it to a high humidity environment and it should be good in a few weeks.

DPO
04-07-2019, 09:02 PM
Mint is a collector term and implies that the instrument was not played and bought for collecting only. The main difference to new is lack of warranty. It should not show any signs of use at all. If it was not stored properly and has signs of dehydration that would not take away the mint status. Just expose it to a high humidity environment and it should be good in a few weeks.

I don't agree that 'mint' means it has never been played. I think 'as new' would be the usually accepted meaning.

Graham Greenbag
04-07-2019, 10:03 PM
It doesn't matter what we think. You are the one who spent the money. You are not happy with the purchase. Send it back for a refund. That is within your rights as a purchaser.

:agree:

At the end of the day there is a returns process for unhappy customers, simply use it and move on.

The absolute condition of the instrument is perhaps open to argument but at the end of the day you didn’t get what you expected and what you expected is what you want, the deal needs to be unpicked and there is a way to do that.

Jerryc41
04-08-2019, 12:52 AM
"Mint," ""seems," and "proper" are subjective terms. You're lucky the buyer is will to take it back. If the ad says he would pay return postage, then pursue that. Who is the seller? Others might have had experience with him.

I believe the term "mint" originated with coin collectors - straight from the mint.

zztush
04-08-2019, 01:09 AM
Thank you for sharing this bad experience bry. I had a bad experience in the internet too. I bought a second hand Koaloha in auction site. I paid but the seller did not send me it. I reported it to auction site but the site did nothing. I hope you get refund soon.

bry
04-09-2019, 04:28 AM
Thank you for sharing this bad experience bry. I had a bad experience in the internet too. I bought a second hand Koaloha in auction site. I paid but the seller did not send me it. I reported it to auction site but the site did nothing. I hope you get refund soon.

sheesh! sorry to hear that. i sent it back yesterday. 50 bucks shipping it back and then i have to cover the outgoing shipping that was to me. 75 bucks out of my pocket. oh well. could be worse. i dont think i will buy from that site again. the customer service person said that the rough frets and sunken top are a manufaturing defect. right

Joyful Uke
04-09-2019, 10:36 AM
the customer service person said that the rough frets and sunken top are a manufaturing defect. right

It would seem to me that they shouldn't have sent out a ukulele that they knew had defects.

I think you did the right thing to ship it back and move on, though. I'm sorry you had a bad experience, but better experiences are ahead.

WestyShane
04-09-2019, 12:34 PM
I believe the term "mint" originated with coin collectors - straight from the mint.

Indeed it did. I recently spend time with my brother in law looking over his coin collection. His most prized ones are those with weird defects straight from the mint (two ears on Lincoln's head, etc.).

My own C1K also has somewhat sharp frets but they don't really bother me (it actually reminds me to hold the neck properly, without wrapping my thumb around it). I bought that uke brand new so it was in fact "mint".

So, all the talk about mint-this, as described-that, is irrelevant. The OP doesn't like his new uke and is somewhat lucky to be able to return it at all since he seems unwilling to try to "repair" it to suit his expectations better (with the caveat that other posters are correct about rehydrating it to address the sunken face, that's beyond my level of woodworking knowledge).

AQUATOPAZ
04-10-2019, 09:34 AM
116784
Someone tell me if I am blowing this out of proportion. I can take criticism. You can see in this picture the fret ends sticking past the fretboard. You can see light inbetween my straight edge and the fretboard. To me this is not mint condition.

Could be manufacturer defects. An item can be mint and of subpar quality.

AQUATOPAZ
04-10-2019, 09:38 AM
Mint is a collector term and implies that the instrument was not played and bought for collecting only. The main difference to new is lack of warranty. It should not show any signs of use at all. If it was not stored properly and has signs of dehydration that would not take away the mint status. Just expose it to a high humidity environment and it should be good in a few weeks.

Mint is opened, unboxed, but unused and in the same original, pristine condition.

gochugogi
04-10-2019, 10:14 AM
If you read consumer reviews on the Martin K1, e.g., Amazon, there is regular mention of sharp frets. So that aspect seems to be a characteristic of manufacture rather than a defect. The K1 is part of Martin's offshore line (Mexico) and they cut corners to keep costs down and profits high. I had to file the fret ends of the last two Cordobas I bought so it seems par for the course in this price range. A bowed top is a whole other thing...