My drama with ukulele24.de
Here goes my sad story...
I ordered a ukulele from ukulele24.de, by mail, on April, 29th. I didn't received the proforma invoice to made the payment until May, 6th --and this was after having resent the mail. I payed on that same day.
On May, 14th I wrote him again. At that moment I didn't have have any news about the shipment. Then on May, 21th, I tried again. Finally I got a reply on May 24th asking if I did have received the uke. Still not, but it arrived on May 26th.
But... there was a major defect in my instrument. One of the braces on the back was badly shaped and unglued and had broken the inner ring. I emailed him about this on May 28th asking for a replacement. No reply. I retried on June 5th. No response.
So I mailed the brand owner on June 10th. (Later he told me that he forwarded the message to ukulele24.de). On June 19th I mailed ukulele24.de again. He replied on June 21th, offering me a partial money back if I could get the ukulele repaired, otherwise he would send me a new one.
I checked the instrument with a luthier who recommended me to get a new one, as a repair wouldn't last long. We exchanged mails on June 22th; he told me he would send me a new ukulele.
Then communication stopped. Zero. Nada. He didn't reply to any of the emails I sent after that date.
Fortunately, the brand owner offered me to send me a new uke directly if ukulele24.de didn't act. At this moment it's on its way to my home
Now, that's a happy ending for me --although three months late. But not for the seller reputation.
Note: I've been reluctant to post about this because I didn't want to harm the shop reputation, but now I think it's necessary.