My poor koaloha

mangouker · Sep 17, 2009

So i just noticed on my koaloha that the crown bridge on one side seems to be separating from the body. The other side is still connected perfectly. I got it from MGM so its been in a case and humidified since day 1. Does this qualify for my warranty?

Kanaka916 · Sep 17, 2009

Why not call/email the factory directly and ask the question. Have all the pertinent info ready when you do call. I'm quite sure they'll be more than happy to assist you in any way.

deach · Sep 17, 2009

I am 100% certain either MGM or Koaloha will make this right. Give them a call if you haven't yet.

Ronnie Aloha · Sep 18, 2009

Without a doubt they will repair or replace it. Heck, didn't Petah buy a USED KoAloha and Paul replaced it or should we not even go there...?

mangouker · Sep 18, 2009

word i sent an email, but ill just call instead thanks fellas

RevWill · Sep 18, 2009

Ronnie Aloha said:
Without a doubt they will repair or replace it. Heck, didn't Petah but a USED KoAloha and Paul replaced it or should we not even go there...?

Let's not go there, but we can state emphatically that KoAloha's customer support is incredible.

haolejohn · Sep 18, 2009

Ronnie Aloha said:
Without a doubt they will repair or replace it. Heck, didn't Petah but a USED KoAloha and Paul replaced it or should we not even go there...?

Yeah let's not bring that ficasso up.

Mafioso · Sep 18, 2009

hope you get it sorted, such a beautiful uke :wallbash:

LameLefty · Sep 18, 2009

A lifting bridge is not a particular big deal, repair-wise. In fact, one of my guitars is presently at the luthier having a lifting bridge repaired under warranty. Once it's fixed, you'll never know anything was ever wrong with it.

UkuleleHill · Sep 18, 2009

RevWill said:
Let's not go there, but we can state emphatically that KoAloha's customer support is incredible.

Agreed! Without a doubt!

Dino · Sep 18, 2009

Just email MGM back. He will help you out. Service is impeccable!

Kanaka916 · Sep 18, 2009

Ronnie Aloha said:
. . . or should we not even go there...?

:agree: Let's not!

d-mace · Sep 18, 2009

This happened to a KoAloha of mine and I delt with them directly for the repair. They offered to either replace the ukulele with another one right away or I could wait for the repair. What a company!!!!

koalohapaul · Sep 18, 2009

Unfortunately, the bridge is one of the few areas not covered by our warranty. There are a lot of strings with varying tensions, and it would be impossible to determine abuse from over tensioning.

Ha ha. Just kidding. I apologize for the bridge separation. It does happen sometimes. You will most likely hear back from Brian, our sales and customer service manager. He performs most of the repairs, as well.

thejumpingflea · Sep 18, 2009

koalohapaul said:
Unfortunately, the bridge is one of the few areas not covered by our warranty. There are a lot of strings with varying tensions, and it would be impossible to determine abuse from over tensioning.

You had me going there! Haha!!

koalohapaul · Sep 18, 2009

Yuk yuk! Darn you, KoAloha!

the.ronin · Sep 18, 2009

koalohapaul said:
Unfortunately, the bridge is one of the few areas not covered by our warranty. There are a lot of strings with varying tensions, and it would be impossible to determine abuse from over tensioning.

Ha ha. Just kidding ...

BUHAHAHA that's friggin classic!! Dude you rock.

Ronnie Aloha · Sep 18, 2009

koalohapaul said:
Unfortunately, the bridge is one of the few areas not covered by our warranty. There are a lot of strings with varying tensions, and it would be impossible to determine abuse from over tensioning.

Ha ha. Just kidding. I apologize for the bridge separation. It does happen sometimes. You will most likely hear back from Brian, our sales and customer service manager. He performs most of the repairs, as well.

Hahahaha! I was sitting here stunned

at the first paragraph and then I read on. Darn you Paul!

I have a 13th fret PS coming soon from Mom.

Hey, when are you guys going to update your blog???

MGM · Sep 18, 2009

PAUL You Joker..had me good...Hey remember the word "THIN" I will be calling you about that today LOL maybe I'm kidding.....NOT! Less than 2 weeks........

Link · Sep 18, 2009

For real, that had me laughing. All those posts about how they'll fix it for sure then Paul was like... no. Good stuff lol.

My poor koaloha

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Mahalo Sen. Dan, R.I.P.

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Mahalo Sen. Dan, R.I.P.

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