KoAloha, KoAloha, KoAloha. I purchased a Pineaplle Sunday second hand off ebay and when it arrived, it had a serious buzz on the C,E, and A strings. It was clearly more than a case of just changing the strings. The seller had not been forthright with me in answering questions that I had about the strings, so I was a little concerned. I had been previously talking with Brian at KoAloha about a Sceptre that I ended up buying from them, so I gave him a call. He told me to send the PS back to them and they would repair it n/c. If the neck happened to be twisted, they would build me a new one. It turned out that the action had to be raised at the nut and a few other adjustments were needed. They covered $40 of my shipping cost to ship it back to them and shipped it back to me at their cost. The turn around time from the day I shipped it to them to when I got it back was a little over three weeks.
Full disclosure. I had previously bought a Pikake Concert from MGM, so I don't know if that played a part in them covering my PS, but I don't think so. And I have since bought a crown bridge tenor. Wouldn't you?
Nuff said.