My ukulele's hole is waaayy off-centre!!

KevinTJH · Oct 19, 2010

My Kala Pineapple ukulele arrived today. I must say I'm a little disappointed though. The body feels a little rough, like as if someone sprinkled some dust on it while the clear coat wasn't dry.

The biggest problem is the hole!!

Is this a normal thing for cheap ukuleles?

Nebs · Oct 19, 2010

[[Nevermind it all. Misunderstood your complaint.]]

casarole45 · Oct 19, 2010

do some measuring, are you sure its not an optical illusion caused by the printed pattern not being central?

KevinTJH · Oct 19, 2010

casarole45 said:
do some measuring, are you sure its not an optical illusion caused by the printed pattern not being central?

It's pretty obvious to me eyes though. Not sure how to put it, but as you can see, the hole is further away from the G string, hence it is closer to the A string.

casarole45 · Oct 19, 2010

oh yea, from the photo that defo looks out, guess that'll be going back then =[

KevinTJH · Oct 19, 2010

casarole45 said:
oh yea, from the photo that defo looks out, guess that'll be going back then =[

Really?? Is it that bad? I got it shipped all the way from the US, and I'm in Australia. Gonna be real painful on my wallet to send it back.

If you were me, would you be able to live with that MAJOR imperfection?

SuperSecretJohn · Oct 19, 2010

Double check if it's actually the hole that's not centered and not the bridge. If the bridge is off center, the intonation might be off. I could see a major problem if that were the case. Perhaps the strings can be scooted over on the saddle. I'm not sure. Who did you purchase it from? Maybe if they're nice enough, you won't have to send it back, and they can just send you a new one while you keep the defective one.

KevinTJH · Oct 19, 2010

SuperSecretBETA said:
Who did you purchase it from? Maybe if they're nice enough, you won't have to send it back, and they can just send you a new one while you keep the defective one.

I'm pretty sure it's the hole alone which is off centred, I did some rough measurements to confirm that.

I purchased it from UKEKING on ebay. It's not a very expensive ukulele so sending it back would be cost about a quarter its value.
This is just UNBELIEVABLE. I got my first ukulele from the famous Kalaukulele company, and I'm already disappointed.

Hippie Dribble · Oct 19, 2010

KevinTJH said:
I'm pretty sure it's the hole alone which is off centred, I did some rough measurements to confirm that.

I purchased it from UKEKING on ebay. It's not a very expensive ukulele so sending it back would be cost about a quarter its value.

hi Kevin, I was thinking the same as SuperSecretBETA...bridge could be poorly alligned. Is the neck straight?

I just took a ruler and measured it on the computer screen, and there's no doubt the soundhole is, quite substantially, off centre. If it were me I would certainly contact the seller and complain. If they are worth their salt they should offer you a replacement...otherwise there are ways you can protest, through negative feedback etc. Most sellers are very concerned about customers leaving poor feedback and will do what they are able to make peace.

Sure, you can live with it, but why should you?

UkuLeLesReggAe · Oct 19, 2010

it's obviosuly off centre.... lmao.

UkuLeLesReggAe · Oct 19, 2010

or maybe kevin, santa does exist.

KevinTJH · Oct 19, 2010

eugene ukulele said:
Sure, you can live with it, but why should you?

Thanks Eugene for your response. I just wrote the seller an email. He has 100% positive feedback at the moment so I guess that gives me a bit a leverage there.

It will cost me quite a little to ship it back but I guess that can't be helped. I don't want to be disappointed with this ukulele for the rest of its lifespan. Sigh, I wish I had better luck with Kala's quality control.

UkuLeLesReggAe said:
or maybe kevin, santa does exist.

Santa? Nah.. I grew out of that red guy ages ago

UkuLeLesReggAe · Oct 19, 2010

just saying, by looking at it, nothing cna really contradict it. It's obviously out of place. I thought my kpk wasn't level (the bridge), but its an illusion

Keef · Oct 19, 2010

that offset hole wouldnt bother me at all
one thing you could do is go to a harger hole and offset drill it
or get someone to do it for you
i would just play it and smile

haolejohn · Oct 19, 2010

KevinTJH said:
Thanks Eugene for your response. I just wrote the seller an email. He has 100% positive feedback at the moment so I guess that gives me a bit a leverage there.

It will cost me quite a little to ship it back but I guess that can't be helped. I don't want to be disappointed with this ukulele for the rest of its lifespan. Sigh, I wish I had better luck with Kala's quality control.

Santa? Nah.. I grew out of that red guy ages ago

Was the uke advertised as new or B stock? If it was advertised as new, yuo shouldn't have to pay return shipping. THat uke never should ahve been sent out like that.

KevinTJH · Oct 19, 2010

Keef said:
that offset hole wouldnt bother me at all
one thing you could do is go to a harger hole and offset drill it
or get someone to do it for you
i would just play it and smile

Wouldn't that make the hole look a little oval? I can't accept it the way it is! Nooooo......!

haolejohn said:
Was the uke advertised as new or B stock? If it was advertised as new, yuo shouldn't have to pay return shipping. THat uke never should ahve been sent out like that.

Advertised as BRAND NEW for sure. Everything about it is brand new, I think. The stuffed up sound-hole is just poor workmanship, so I don't think the store I bought it from is responsible for it.

Mr Bill · Oct 19, 2010

Hi Kevin,

No way you should pay to have it shipped back, contact seller and let em
know the problem, also Call Kala they'll make it right you may end up with another
uke and be able to keep that one. Not much sense in sending a defective instrument
back and forth.
That on'll probably play OK but it ain't right.

Best of luck,

Cheers.

KevinTJH · Oct 19, 2010

Thanks Mr Bill. Yea I'll contact Kala as well to see what they can do. Hopefully things will workout

Mandarb · Oct 19, 2010

KevinTJH said:
Thanks Mr Bill. Yea I'll contact Kala as well to see what they can do. Hopefully things will workout

Sounds like a good place to start. Keep us updated. Good luck.

Skitzic · Oct 19, 2010

Mr Bill said:
Hi Kevin,

No way you should pay to have it shipped back, contact seller and let em
know the problem, also Call Kala they'll make it right you may end up with another
uke and be able to keep that one. Not much sense in sending a defective instrument
back and forth.
That on'll probably play OK but it ain't right.

Best of luck,

Cheers.

When I had a problem with a Kala, they shipped out a new one and enclosed a label to ship the defective one back. You won't have to pay for shipping.

My ukulele's hole is waaayy off-centre!!

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