To make a long story short, Mi-Si customer service rocks! I needed to get something replaced for a show I have tomorrow night (12-11-10) and Mikhail at Mi-Si overnighted it to me without question - saved the day and my show, because now I can use my favorite uke. It sounds beautiful, too, I just love it. If you ever wondered whether or not to spring for the Mi-Si, go for it, just go for it. And the customer support is so there it is like having a friend on your side. I am just so thrilled when people are so nice, love the great product they make, and back it up so well - I just had to share the news of how confident you can be in their products. Mike