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unclekeoki
12-23-2010, 05:15 PM
I was wondering if anyone else has had 'interesting' experiences with the ukulele builder Sonny D? Recently I had kind of a bad experience with this guy. To begin with, he was extremely rude to me. At first I took this as a craftsman's eccentric demenor, however, later it just seemed par for the course. One of my friend's had an old Sonny D ukulele, that I thought, sounded very good. So I looked up the guy on the internet and tracked him down to a small, beat up shop in Waipahu. I talked with him and we arranged a price for what I wanted, which I paid. Everything seemed fine, and I got a receipt from his wife. When I called back at the prearranged time, I found they hadn't finished my uke. Personally, I'm skeptical that they had even started it at this time. I was told to call back in a month. When I came back they had finished my uke, however, it was nothing like what we had originally talked about. There were multiple small defects, and it was a figure 8 ukulele and not his 'famed' bell shape. Again, I'm very skeptical that he even made this uke for me. I think he either made and sold my uke to someone else, or never made my uke at all and was just passing off something he happened to have had on hand in the shop. After some tweaking, I have gotten the uke to sound pretty good. I can't complain with the sound of the uke at all, it is musically superior. What I do have complaint with is Sonny D himself. I found him to be extremely misleading, one might even call it lying. Buyer beware when dealing with this man. Get everything in writing and I recommend that you NOT pay him up front for anything! If you have to put down a deposit, keep it to a minimum. Has anyone else had a similar experience, or does this guy just not like me very much for some reason?

clayton56
12-23-2010, 10:05 PM
I wouldn't worry so much about his demeanor, as you only have to deal with him once. However, if you didn't get the uke you wanted, I don't think you should accept it.

I would overlook foibles about a person if the result was superior. But if you're not satisfied with the instrument, I think you should have him make YOURS.

I did have a situation with another maker where there was a miscommunication about the woods I wanted. They made the wrong uke, and then put a rush on making the correct one. I think Sonny D should do something like that for you, and you should insist on it.

countrybumpkin
12-24-2010, 07:03 AM
He and Aggy will often show you the stock he has on hand to see if it will meet your needs. I would be disappointed too if something I had paid for was not ready when promised.

I've seen some amazing instruments and custom work from him, but he is not a boutique luthier who charges accordingly. In regular production, since every piece of wood is different and with something made predominantly by hand in a small production operation, there may be some flaws. I also think there is a difference between prepaying for something and expecting "custom" made.

The tenor I bought from him was not originally what I went looking for, but I've been happy with it. I think that his instruments sound great and are reasonably priced, so will probably will get another uke from him eventually. I have stopped by his shop 2 or 3 times last year, and wait if I don't see what I'm looking for.

unclekeoki
12-24-2010, 08:48 AM
Mainly what disappointed me was I was pretty much lied to. He showed me a curly piece of koa that was to be mine, and ended up providing me with something else of far inferior quality. It wasn't the design that was promised. When I complained he denied what we had agreed upon earlier. Get whatever you agree to in writing with this guy. Although even if I had it in writing I would seriously doubt that would help all that much. He tell you that he knows better and that is why he did what he did, even though he previously agreed to do something else.

I expect something custom made, when someone agrees to make something custom for me and we have a 30-45 minute conversation about what is going to be made and how it is going to be made. I would have not taken the uke and had him make me another one if I had a shred of confidence that I would have been satisfied with the end result, however, after the series of calls and bs conversations I had with this guy and his wife I decided to just take the uke so at least I had something to show for my money and hassle. I tried to talk to him about making things right, but he is a very difficult guy to work with and he wasn't really interested in doing that. I've heard some bad things about Sonny from a few local music shops, but I was wondering if anyone without an axe to grind had any experience similar to my own?

RyRod
12-24-2010, 09:45 AM
This is pretty disappointing. Isn't Sunny D the luthier that Troy Fernandez supports?

countrybumpkin
12-24-2010, 10:02 AM
If you haven't played it much. Have you considered asking for your money back and returning the uke.

I happen to like the man. But I agree, I think that it is good business practice to get things in writing. Disappointing to hear about your situation.

I was looking for a figure 8 tenor last time and he offered to sell me a bell-shaped superconcert.

guitharsis
12-24-2010, 10:31 AM
unclekeoki

Very strange experience you had. The postive outcome is that the uke is musically superior.

Yes, I have had the experience of getting a totally different instrument than what I commissioned and it was in writing too. Started out asking about a 613 mm parlor guitar but decided to go with a 640mm instead. Several months later a 613mm showed up! Instead of returning it and asking for my money back, I decided to keep it because it was so beautiful and sounded so good. Still have it till this day along with another guitar he made for me. (a whole other story)

Try to set bad memories aside and enjoy your ukulele. If you can't enjoy it because of all that happened, return it, trade it or sell it.

Ronnie Aloha
12-24-2010, 05:44 PM
I probably would have asked for my money back. Although the uke sounds fine every time I picked it up it would bring back bad feelings, and one should never have bad feelings when playing a uke!

Plainsong
12-24-2010, 10:26 PM
I've had bad luthier experience too (not Sonny D). Luckily it's overshadowed by the overwhelmingly positive experiences I've had since then. I'm glad you're speaking out though. My experience in speaking out didn't go so well, and I'm glad UU offers a more impartial forum for this. Do you have pics? I ended basically giving away my problem child uke. Technically I asked for money, but the local ukester who took it never paid. Of course I would press the issue - but just seeing that uke fills me with such anger, that I would rather forget the money than have to see it again.

didgeridoo2
12-25-2010, 07:56 PM
I'm not sure why you haven't returned the uke if it's not what was agreed upon. Ukes can be magical, but a deal is a deal. Keep it if it is a uke you'd want to purchase for the price you paid, return it if it is not..

best of luck.

mds725
12-25-2010, 08:08 PM
I'm not sure why you haven't returned the uke if it's not what was agreed upon. Ukes can be magical, but a deal is a deal. Keep it if it is a uke you'd want to purchase for the price you paid, return it if it is not..

best of luck.

What didgeridoo said. If you would not have bought that ukulele, you shouldn't have to keep it. You should get what you want or get your money back.

mm stan
12-26-2010, 02:38 AM
Aloha George,
Sorry to hear about the bad experience.....with customs, it's a rough deal...somhow you feel obligated...but if it doesn't sound good to you or it's not what you wanted, you shouldn't have to be
obligated to it if it's not what you both agreed to....that means, you should not have to lose your deposit and have it refunded...fully...sounds like its starting to come around for you in sounds..

countrybumpkin
12-26-2010, 06:30 AM
Uncle Sonny/ Aunty Aggy,

I came to you to find a ukulele because I had played a friend's and was very impressed by it.

I paid for a ukulele after we spoke initially because I had faith in your work. The ukulele I brought home with me sounds wonderful. I can see that you take pride in your work and would also like to take pride in my instrument every time I play it.

I don't have a good feeling about playing it and would like return it. I would rather not have this ukulele than think bad things about you every time I see it. (place on counter) If you would refund me, I would be happy, but if we could talk about that bell-shaped instrument out of the wood you showed me I would be even happier. If you can do this for me, it would be some great customer service and great for public relations. I would become your best customer and tell all my friends and the world. (be prepared to walk away leaving ukulele on counter)

(Be polite and controlled the whole time. If not the response you wish, do not raise your voice or temper. Leave your name and phone number.) This is my number. (walk out of shop quietly)

God bless you Uncle/ Aunty

countrybumpkin
12-26-2010, 08:03 AM
You may consider writing a letter to leave at the shop if you decide to drop the uke off at the shop. Include a copy of your receipt and your street address so a check can be mailed to you.

I would cut this uke loose.

mybote
12-26-2010, 01:57 PM
I would not leave the uke on the counter and walk away. Big risk on your part. I would, however keep talking to him daily or leave messages or whatever it takes to be a part of his daily thoughts. Don't settle for less than what you agreed upon. It will eat away at you and that is bad. I consider a luthiers personality 90% of my decision to work with him or her. It works for me. If I don't click with a builder in the beginning, then I never bond with the instrument afterwards. It's happened. Sounds weird, but thats just my two cents.

brucemoffatt
12-26-2010, 02:17 PM
Just to prove it doesn't always go against the customer, here's a little story about a luthier-built mandolin I bought some years ago.

I was trying to learn mandolin and was making slow progress, but I was full of enthusiasm. We had a bit of money to spare and I agreed with my wife that we would commission a mandolin to be built by a guy in Australia whom I had heard a lot about on the Mandolin Cafe and other places. I read a lot about his work and was mighty impressed. The specific model I wanted uses all Australian tone woods. I exchanged emails with the guy and agreed on a specification, paid a deposit, and joined the queue, which was pretty long.

Eventually my mandolin was built and delivered. When I opened the case it was not to the agreed specs, in fact it was fully specced up to all of the nicest possible things in the range. Unfortunately the bill was for the up-specced mandolin, not the one we agreed and I could afford. I was really embarrassed - the guy is a master craftsman and had put so much into building the instrument, but we just didn't have the money. I pointed out the discrepancy, and the guy checked the emails, and sold it to me at the originally agreed price.

Well I still have the mandolin, it is worth thousands of dollars, and unfortunately I never quite got good enough to do it justice. I'm a hack player, a lounge room star, and this is a performer's quality instrument. One day I'll sell it I guess, but for now I just take it out and have a play on it from time to time and I still blush at the thought of it.

Now back to your uke story. You need to resolve it. You just won't forget the way it has panned out. Find a way through the maze and move on.

countrybumpkin
12-26-2010, 02:49 PM
I would not leave the uke on the counter and walk away. Big risk on your part. I would, however keep talking to him daily or leave messages or whatever it takes to be a part of his daily thoughts. Don't settle for less than what you agreed upon. It will eat away at you and that is bad. I consider a luthiers personality 90% of my decision to work with him or her. It works for me. If I don't click with a builder in the beginning, then I never bond with the instrument afterwards. It's happened. Sounds weird, but thats just my two cents.

I think if you cut it loose and leave it at his place it will eat at him, instead of the other way around.

haole
12-26-2010, 03:11 PM
I'm sorry to hear you had a lousy custom-build experience. D: You clearly didn't receive the ukulele you ordered, so you should put the ball back in the luthier's court. Every uke maker occasionally makes mistakes, but this is a little too strange. The way in which a luthier/dealer responds to a problem is just as important as how good the initial quality of the product is, and if Sonny D wants to maintain a good reputation, he'll make it right if you ask.

dkcrown
12-26-2010, 06:22 PM
Let's call this what it really is, a classic case of bait and switch. If he showed you a beautiful piece of curly koa, told you that your uke would be built with it and then used a lesser, inferior grade, then that is fraud. I would be livid. I can undestand having to wait for it because of schedule delays. But to pay for something that apparently the both of you agreed on and then getting something completely different, is not right. I don't care what it sounds like. That sound will only sour with time as every time you play it you will be remided of your bad experience. Return it.

Customer service is a huge part of every SUCCESFUL business! Things don't always go as expected, stuff happens. But it is up to the business owner to make it right. This forum is full of threads from people praising KoAloha for their superior customer service. The same goes for MGM. If something is not right, he takes care of it. It sounds like Sonny D should do the same.

I am a custom furniture and cabinetmaker. Everything I build is commisioned by either builders or personal clients. Last month I delivered a piece of furniture to repeat customers. I had built and installed a custom desk for them four years ago and they contacted me at the end of the summer with a request to build them a combination entertainment center/storage cabinet. After three separate meetings, one of which was onsite at their house, I provided scale drawings of the piece to be built. They loved the look of the piece. I then sent them detailed contracts listing all of the materials to be used, how it would be finished, when it would be delivered and a firm price and payment schedule. Standard practice for me. A day after I delivered it, they called and asked if they could come into the shop to talk about the piece. It turned out that it wasn't quite what they had expected it to look like, even though it looked exactly like the drawings and was built to all of the agreed specs. I had a signed contract so technically I was covered. But I had a customer that wasn't completely happy, so I offered to do whatever modifications they would like, at my cost.

Needless to say, they were thrilled. And after 22 years of being in business, that is one of the reasons why I have repeat customers.

mds725
12-26-2010, 06:47 PM
Someone ought to show this thread to Sonny D. Maybe if he realized how his conduct has generated some bad will for his business (I dunno --how many of the people who posted here would order a custom build from him tomorrow?), he might be more helpful.

ADD
12-26-2010, 09:14 PM
Let's call this what it really is, a classic case of bait and switch. If he showed you a beautiful piece of curly koa, told you that your uke would be built with it and then used a lesser, inferior grade, then that is fraud. I would be livid. I can undestand having to wait for it because of schedule delays. But to pay for something that apparently the both of you agreed on and then getting something completely different, is not right. I don't care what it sounds like. That sound will only sour with time as every time you play it you will be remided of your bad experience. Return it.

Customer service is a huge part of every SUCCESFUL business! Things don't always go as expected, stuff happens. But it is up to the business owner to make it right. This forum is full of threads from people praising KoAloha for their superior customer service. The same goes for MGM. If something is not right, he takes care of it. It sounds like Sonny D should do the same.

I am a custom furniture and cabinetmaker. Everything I build is commisioned by either builders or personal clients. Last month I delivered a piece of furniture to repeat customers. I had built and installed a custom desk for them four years ago and they contacted me at the end of the summer with a request to build them a combination entertainment center/storage cabinet. After three separate meetings, one of which was onsite at their house, I provided scale drawings of the piece to be built. They loved the look of the piece. I then sent them detailed contracts listing all of the materials to be used, how it would be finished, when it would be delivered and a firm price and payment schedule. Standard practice for me. A day after I delivered it, they called and asked if they could come into the shop to talk about the piece. It turned out that it wasn't quite what they had expected it to look like, even though it looked exactly like the drawings and was built to all of the agreed specs. I had a signed contract so technically I was covered. But I had a customer that wasn't completely happy, so I offered to do whatever modifications they would like, at my cost.

Needless to say, they were thrilled. And after 22 years of being in business, that is one of the reasons why I have repeat customers.

Would you come to Iowa and modify a cabinet that has driven me crazy for at least 15 years?

ADD
12-26-2010, 09:16 PM
Someone ought to show this thread to Sonny D. Maybe if he realized how his conduct has generated some bad will for his business (I dunno --how many of the people who posted here would order a custom build from him tomorrow?), he might be more helpful.

I know I wouldn't.

Hippie Dribble
12-26-2010, 10:00 PM
I know I wouldn't.

And nor would I. This story sounds almost unbelievable. The gall of supplying an inferior quality wood and obviously not meeting some fairly basic customer requirements here is shocking to me. I agree with dkcrown too, businesses endure for a reason. Customers come back for a reason. This thread has seriously turned me off ever working with this luthier. But I look forward to the next chapter of the story, to see what uncle does from here. Lets give Sonny D an opportunity to redeem himself.

I also have to agree with the post that mentioned the importance of the personal relationship / dynamic one establishes with a luthier in the pre-build stage. If there's no connection there, there's no point pursuing the project, as the uke will always be tainted to some degree. Just my 2cents...

countrybumpkin
12-26-2010, 10:15 PM
The man works hard. He has done many charitable things to provide ukes for less than privileged kids. I believe him to be a man of principle and good intentions after spending a good part of several afternoons at his shop.

I think that his record keeping is probably not the best, and I would like to think that the circumstances were not intentional. The way that someone faces a situation and tries to remedy it is what we all have our eyes on. I am hopeful that things will turn out satisfactorily. Hopefully, the musician gets the instrument he wants or his money back. I hope that the luthier finds a better way to keep track of his orders, better way of interacting with customers and addressing concerns and dissatisfaction.

dkcrown
12-27-2010, 01:28 AM
Would you come to Iowa and modify a cabinet that has driven me crazy for at least 15 years?

LOL, ADD. Something that a sharp block plane would take care of?

countrybumpkin
12-27-2010, 01:59 PM
I called the shop and spoke with Aggy. She and Sonny have not been online to see what is going on. They would like to have an opportunity to speak with unclekeoki and hear him out. I haven't seen that unclekeoki has been on the forum for several days.

Hippie Dribble
12-27-2010, 02:24 PM
I called the shop and spoke with Aggy. She and Sonny have not been online to see what is going on. They would like to have an opportunity to speak with unclekeoki and hear him out. I haven't seen that unclekeoki has been on the forum for several days.

good on you countrybumpkin. I agree that Sonny should have a right of reply...I think we all hope that the issue is sorted out in the interests of both he and uncle.

adam2180
12-27-2010, 02:39 PM
It great to be able to share experiences on this forum but it seems that folks love to publicly drag someones name through the mud any chance they get. Remember that this is a mans livelihood you are messing with, if there is a problem with a product then deal with the man, then you have every right to bitch about it if nothings done.

pithaya9
12-27-2010, 03:42 PM
I called the shop and spoke with Aggy. She and Sonny have not been online to see what is going on. They would like to have an opportunity to speak with unclekeoki and hear him out. I haven't seen that unclekeoki has been on the forum for several days.

Kinda makes you wonder since the OP only had 2 posts.

austin1
12-27-2010, 04:15 PM
I think if you cut it loose and leave it at his place it will eat at him, instead of the other way around.

Or he will take the uke back and not refund you for it, and you're out however many hundreds or thousands of dollars, AND you still don't have an instrument.

Sorry to hear about your bad experience, but it seems to me if the ukulele wasn't what you requested, you shouldn't have accepted/paid for it. That being said, I'd take that thing back, get your full refund. Lesson learned, the hard way unfortunately, but this situation could still have a good ending, you just need to make it happen. But before you do that, I'm with everyone else on this, go back to Sonny D and talk about it, maybe it really was just a miscommunication of some sort or another. These things happen.

Plainsong
12-27-2010, 07:58 PM
I'd already heard bad things like this in other forums over some years. I don't have any dog in this fight, and I also know that's not the only luthier to have acted in this way. It's just one of those rare cases where someone speaks out about it. I know it didn't go so well when I said something (NOT about Sonny D!), and it was discouraging to anyone else who ever had a problem, to speak out about it.

Maybe the guys is trollin' or maybe not. It would be tough to tell from pics in that he says the uke is tip top, just not what he ordered.

I just think that there's sometimes nothing special about the uke community (I mean in entire, not just UU). You have great and wonderful people, and then you have those that are not-so-much. You can get swindled getting a uke just as much as if you were having some cowboy builder give you a new roof. People are people, they'll pull what they'll pull.

Assuming the story is true, is there any reason he should not have spoke up? I can't think of any, other than to save him the aggro.

The uke will eat at him until he gives it away because the guy who takes it will forget to pay, and he'd do anything to not see it again, including never being paid for selling it. Put it on the counter and walk away and eat the cost if that's what it takes.

Kanaka916
12-28-2010, 05:17 AM
I called the shop and spoke with Aggy. She and Sonny have not been online to see what is going on. They would like to have an opportunity to speak with unclekeoki and hear him out. I haven't seen that unclekeoki has been on the forum for several days.


good on you countrybumpkin. I agree that Sonny should have a right of reply...I think we all hope that the issue is sorted out in the interests of both he and uncle.

As far as I know, Sonny is not a member of the UU community. UU member Perfomanceuke has had dealings with Sonny and his customs are really beautifully crafted. Sonny D ukes have been around awhile. It would be great to have him reply, but I really doubt that's gonna happen.

shrink9
12-28-2010, 05:42 AM
I just checked and the author of this thread has only two posts in his history; therefore, his claims seem questionable to me. Anyone else share my skepticism?

Bill Mc
12-28-2010, 06:05 AM
I think it is unfair to besmirch someone's reputation in public when you have not exhausted all the steps you need to take in private to come to a resolution of the problem. The entire thread should be deleted.

knadles
12-28-2010, 07:12 AM
I just checked and the author of this thread has only two posts in his history; therefore, his claims seem questionable to me. Anyone else share my skepticism?

I do. I started out not being too impressed with this Sonny D guy, but realizing that the OP made two posts and disappeared kind of turns it around. That said, it's the holidays and it's possible the OP just hasn't had time to post. I guess I'm up in the air right now. I don't trust OP, but I wouldn't be in a rush to order from Sonny D. Here's hoping it resolves soon.

-Pete

clayton56
12-28-2010, 08:28 AM
one thing, if the OP doesn't return the uke, he can't expect his money back. And if he keeps it too long, he loses the right to return it. So he should leave it and expect his money back.

Paying up front is part of the deal with ordering custom instruments, but if it's not what you want, you shouldn't walk out with the deficient uke. You should meet the problem head-on and keep it simple.

unclekeoki
01-04-2011, 11:53 AM
While I appreciate how many people took interest in my question, no one gave me an answer so I'm assuming I'm the only one to have such a rotten experience with Sonny D. I also expect I'm probably one of the only people on here to have ANY experience with Sonny D.

To answer some of what I've seen speculated on since I asked my question. I don't have my own computer and I use my nephews from time to time. Going on the computer isn't my life, I have better things to do with my time usually. I only joined this website to ask if anyone had a similar experience to myself. As for exhausting all avenues in dealing with Sonny D, I'm going to assume that those of you who suggested that I leave the uke with Sonny have never met or dealt with him. If I did that I am almost 100% sure I would have lost my money as well as any chance I had at getting a uke. It is Sonny D's way or the highway when you're dealing with this guy. He refuses to listen to reason. I count myself lucky that I at least came away from the experience with something.

knadles
01-05-2011, 04:30 AM
unclekeoki,

I don't think anyone here meant to impugn your integrity. It's just that we realize we're getting one side of the story. It may be indeed be the "right" side, but we have no way of knowing that.

Most of us who have been playing around on the Internetz for a while (I go back to '94) have come across more than our share of idiots and trolls. Bad experiences tend to make one suspicious. And when you posted a complaint and then seemed to disappear...well...that's a typical troll pattern.

So you're back and that's good and we appreciate it. I'd still like to hear what Sonny D has to say for himself. For my part, I agree with you: I wouldn't return the instrument without getting my money back at the same time. That sounds like a good way to lose everything. But if you have in writing what he promised and can prove that he didn't deliver, I'd consider small claims court as an option.

-Pete

Skitzic
01-05-2011, 04:52 AM
unclekeoki,

I don't think anyone here meant to impugn your integrity. It's just that we realize we're getting one side of the story. It may be indeed be the "right" side, but we have no way of knowing that.

Most of us who have been playing around on the Internetz for a while (I go back to '94) have come across more than our share of idiots and trolls. Bad experiences tend to make one suspicious. And when you posted a complaint and then seemed to disappear...well...that's a typical troll pattern.

So you're back and that's good and we appreciate it. I'd still like to hear what Sonny D has to say for himself. For my part, I agree with you: I wouldn't return the instrument without getting my money back at the same time. That sounds like a good way to lose everything. But if you have in writing what he promised and can prove that he didn't deliver, I'd consider small claims court as an option.

-Pete

What he said.

Plainsong
01-05-2011, 11:24 AM
99% of the uke luthiers will be wonderful to deal with, and then there's the 1% who.. aren't. I don't know if he's one of those or not, I'm just saying from my own experience. People make every excuse under the sun for this type, but at the end of the day, it doesn't help you much.

If you don't want to play hardball with him, there isn't much to suggest. If you had in writing what type of uke you wanted, with pictures of the uke you got, that might help warn others. You could try sending him a registered letter detailing your complaint and what resolution would make you happy. If he ignores it you could maybe think about talking to a lawyer about compensation.

Or you could keep it and say nothing. Or sell it on and say nothing, or give the thing away and say nothing. None of the choices are easy, and if there's any truth to this, then I very much empathize.


While I appreciate how many people took interest in my question, no one gave me an answer so I'm assuming I'm the only one to have such a rotten experience with Sonny D. I also expect I'm probably one of the only people on here to have ANY experience with Sonny D.

To answer some of what I've seen speculated on since I asked my question. I don't have my own computer and I use my nephews from time to time. Going on the computer isn't my life, I have better things to do with my time usually. I only joined this website to ask if anyone had a similar experience to myself. As for exhausting all avenues in dealing with Sonny D, I'm going to assume that those of you who suggested that I leave the uke with Sonny have never met or dealt with him. If I did that I am almost 100% sure I would have lost my money as well as any chance I had at getting a uke. It is Sonny D's way or the highway when you're dealing with this guy. He refuses to listen to reason. I count myself lucky that I at least came away from the experience with something.

haolejohn
01-05-2011, 02:54 PM
I just checked and the author of this thread has only two posts in his history; therefore, his claims seem questionable to me. Anyone else share my skepticism?

yes and no. Reason why: when I first joined UU i was searching for uke dealers that give discounts or good deals to schools that had no access to ukes. i asked in my first thread. Keep in mind this was the first online community I had ever joined or frequent. Even now, i only visit 3 websites with any sort of frequency (UU, FB, and ESPN). anyways, I posted my question and came back to Uu like 5 - 7 days later. My thread was locked and many members were calling for my head thinking i was a scammer and many were taking up for me. My initial response was pissed b/c my intergrety was being questioned. I couldn't respond b/c I couldn't remember what my password was or my email address I gave. Eventually i figured out. I stayed, I became friends with many of those that tookup for me. Most of the ones that slammed me, they aren't around anymore. I try and give folks the benefit of the doubt. There is no doubt there are two sides to this story. Until I hear both sides, I reserve the right to refrain from throwing my "hear say" opinion.

haolejohn
01-05-2011, 03:13 PM
While I appreciate how many people took interest in my question, no one gave me an answer so I'm assuming I'm the only one to have such a rotten experience with Sonny D. I also expect I'm probably one of the only people on here to have ANY experience with Sonny D.

To answer some of what I've seen speculated on since I asked my question. I don't have my own computer and I use my nephews from time to time. Going on the computer isn't my life, I have better things to do with my time usually. I only joined this website to ask if anyone had a similar experience to myself. As for exhausting all avenues in dealing with Sonny D, I'm going to assume that those of you who suggested that I leave the uke with Sonny have never met or dealt with him. If I did that I am almost 100% sure I would have lost my money as well as any chance I had at getting a uke. It is Sonny D's way or the highway when you're dealing with this guy. He refuses to listen to reason. I count myself lucky that I at least came away from the experience with something.

Not many folks own Sunny D ukes. You could try searching Sunny D in the search function. I know nothing of the man other than performanceukes owns a fe of hs custom ukes and speaks highly of them. There were some other threads awhile ago about Sunny D v. sunny daze CBUs. And some others. Not sure if they were trolls that started the sunny d threads but they were not good threads.

I remember (at least I think I remember) someone mentioning that Sunny D was getting close to retiring or something like that.
I'd like to hear his side of the story though. There are always two sides to every story (not saying yours isn't true).

countrybumpkin
01-05-2011, 04:34 PM
I have 2 Sonny D ukes that I'm pretty happy with. I have spent a few afternoons "talking story" with him and his wife so I think I have a reasonable sense for what kind of people they are.

When was the last communication with Sonny or Aggy. Last I spoke with them about your situation, the response was that they hadn't recently been contacted by anyone named Keoki (real name?) and were open to hearing about your plight.

What does it hurt to speak with them again?

PeformanceUke
03-09-2011, 10:08 PM
Keoki,

I am very close to Sonny. Please PM your contact info and i would like to go over the whole situation with you. I am willing to personally handle this matter. Upon reviewing your receipt, i am willing to exchange your ukulele. I am certain i have one that fully fits your criteria.

Martin808
07-19-2011, 07:06 PM
Stumbled across this on a search. I also had a bad sour experience with his company. He is not trustworthy for sure and talks allot of smack.

mds725
07-19-2011, 08:05 PM
Stumbled across this on a search. I also had a bad sour experience with his company. He is not trustworthy for sure and talks allot of smack.

Do we really need to go through this again?

Martin808
07-20-2011, 06:31 PM
Do we really need to go through this again?

Sorry bud I haven't gone threw anything I'm pretty new here.

Took the old Kamaka there for some repair's since Kamaka's has a longer wait for repairs. Unfortunately I was unexpectedly called out to duty overseas. I informed the lady at the shop my situation and found the status of my uke wasn't done yet. She said It would be fine to pick it up at a later time. Got back on the rock and my uke was no were to be found. They offered me one of there uke's for a discount but I was fed up with the whole situation and took it at a lost.

hawaii 50
03-18-2012, 12:26 PM
what ever happened with this story..i am looking into a sonny d uke..please give me info???

Kanaka916
03-18-2012, 12:41 PM
Don't know if it was ever resolved. From the pics I've seen he does beautiful work tho I have personally never had my hands on one. I know Troy Fernandez plays a Sonny D. I would suggest contacting Sonny and take it from there. I assume you are located in the 808. Sonny is in Waipahu.

hawaii 50
03-18-2012, 01:12 PM
thanks for the info i did respond to your other messege but just in case sent this???yeh i am in calif but grew up in hawaii....i hope someone knows real story..and can let me know..??

HearDaKani
09-09-2017, 11:04 AM
While I appreciate how many people took interest in my question, no one gave me an answer so I'm assuming I'm the only one to have such a rotten experience with Sonny D. I also expect I'm probably one of the only people on here to have ANY experience with Sonny D.

To answer some of what I've seen speculated on since I asked my question. I don't have my own computer and I use my nephews from time to time. Going on the computer isn't my life, I have better things to do with my time usually. I only joined this website to ask if anyone had a similar experience to myself. As for exhausting all avenues in dealing with Sonny D, I'm going to assume that those of you who suggested that I leave the uke with Sonny have never met or dealt with him. If I did that I am almost 100% sure I would have lost my money as well as any chance I had at getting a uke. It is Sonny D's way or the highway when you're dealing with this guy. He refuses to listen to reason. I count myself lucky that I at least came away from the experience with something.

Aloha unclekeoki,

Sorry to hear about your bad experience. I worked with Sonny many times to order custom ukuleles from super concerts to Tenors. His ukuleles IMHO are great in sound and quality. I never had issues with the purchasing process. In the future you may need to get it in writing due to the many orders he gets. Your order can easily get mixed up. You did not have to take delivery of the ukulele if it was not what you wanted. I'm sure if you take it back to him, he will make you another one.

Good Luck!

mra_cra
11-10-2017, 04:33 AM
unclekeoki - Just came across this thread. Was the situation resolved?

PeformanceUke - Very thoughtful of you to offer help to find a workable solution. Did the OP take you up on it?

Anyone else have an update on this matter from the vantage point of the luthier? Have they seen this thread online or in print?