fromthee2me
Well-known member
- Joined
- Sep 15, 2009
- Messages
- 355
- Reaction score
- 5
Hi everybody,
Today after quite a few attempts, and with the latest Skype and Chatting technologies available to any online customer, I located three items that I need on the internet.
After I had put everything in the basket and wanted to pay with my Paypal account, there was a drop down list of Canada, USA, Germany and England. No other countries in that list, but with the option of a "live chatting" facility i spoke to a chap by the name of Matthew at "Musician's Friend".
Further on you will see the text exchange. The explanation given by Matthew is : Contractually Obligated. Are there contracts out to deal with only four countries internationally as shown on their dropdown list?? Is there such a thing as a contractual obligation for a music shop to not do bussiness with international countries other then the 4 countries mentioned?
Can this be true, or is this narrow-mindedness, ignorance, fear?
( I have taken out my personal name and used my initials only)
Matthew: Hi, my name is Matthew. How may I help you?
H.... B...: Hi, I am in the process of buying a harmonica + 2 Harmonica holders
H.... B....: The problem is that there is no option to purchase other then in the UK Canada and 2 other options.
H..... B.....: I live in South Africa, and would like to buy a Suzuki Promaster (tuned in B), and two Harmonica holders. Can anything be done about that ??
Matthew: I'm sorry, we are completely unable to ship those products to you.
Matthew: We would only be able to shipped used items to South Africa.
H.... B....: Shipping to South Africa is impossible?
Matthew: On new items, it is impossible. We can only shipped used items internationally.
H.... B.....: Well thank you for your reply, but it sounds very strange and disaapointing as to what you have just written. Do you perhaps know why it is impossible?
Matthew: We are contractually obligated to not ship new products internationally.
H..... B......: OK thank you for your reply. Good Bye. H.....
Matthew: +Thanks for chatting. Have a good day.
Today after quite a few attempts, and with the latest Skype and Chatting technologies available to any online customer, I located three items that I need on the internet.
After I had put everything in the basket and wanted to pay with my Paypal account, there was a drop down list of Canada, USA, Germany and England. No other countries in that list, but with the option of a "live chatting" facility i spoke to a chap by the name of Matthew at "Musician's Friend".
Further on you will see the text exchange. The explanation given by Matthew is : Contractually Obligated. Are there contracts out to deal with only four countries internationally as shown on their dropdown list?? Is there such a thing as a contractual obligation for a music shop to not do bussiness with international countries other then the 4 countries mentioned?
Can this be true, or is this narrow-mindedness, ignorance, fear?
( I have taken out my personal name and used my initials only)
Matthew: Hi, my name is Matthew. How may I help you?
H.... B...: Hi, I am in the process of buying a harmonica + 2 Harmonica holders
H.... B....: The problem is that there is no option to purchase other then in the UK Canada and 2 other options.
H..... B.....: I live in South Africa, and would like to buy a Suzuki Promaster (tuned in B), and two Harmonica holders. Can anything be done about that ??
Matthew: I'm sorry, we are completely unable to ship those products to you.
Matthew: We would only be able to shipped used items to South Africa.
H.... B....: Shipping to South Africa is impossible?
Matthew: On new items, it is impossible. We can only shipped used items internationally.
H.... B.....: Well thank you for your reply, but it sounds very strange and disaapointing as to what you have just written. Do you perhaps know why it is impossible?
Matthew: We are contractually obligated to not ship new products internationally.
H..... B......: OK thank you for your reply. Good Bye. H.....
Matthew: +Thanks for chatting. Have a good day.