Hi All,
It is with some reluctance that I post this, but I've finally had enough, and feel that I should warn you of my experience trying to buy a case from Calton Cases (www.caltoncases.com).
I paid for a custom case for a Kanilea concert ukulele in July 2010, and have been fobbed off by Calton ever since.
Over the course of time there have been many excuses offered, including:
Threat of hurricanes;
Lost/misplaced orders;
Confusion about the delivery address;
Verbal and written commitments to have the order filled and delivered within 4 days;
Profuse apologies and requests for an opportunity to "make things right";
Emailed photo's of "my case" supposedly just out of the mould, and ready for finishing and despatch.
It has been at the stage where my emails are no longer answered for some time now.
More recently, I have even had someone in the local area attend their place of business (Moncton, New Brunswick, Canada) to enquire about my order on my behalf. Calton cases are now not even prepared to answer the door, once they see who it is.
These cases are billed as being custom made to order, and are *not cheap*.
Despite promises of my order being filled, or a refund being forthcoming, neither has eventuated. I have alerted Paypal, who might like to consider removing them as a merchant as a result of their behaviour.
Please all take this as a warning - do not do business with this organisation.
It is with some reluctance that I post this, but I've finally had enough, and feel that I should warn you of my experience trying to buy a case from Calton Cases (www.caltoncases.com).
I paid for a custom case for a Kanilea concert ukulele in July 2010, and have been fobbed off by Calton ever since.
Over the course of time there have been many excuses offered, including:
Threat of hurricanes;
Lost/misplaced orders;
Confusion about the delivery address;
Verbal and written commitments to have the order filled and delivered within 4 days;
Profuse apologies and requests for an opportunity to "make things right";
Emailed photo's of "my case" supposedly just out of the mould, and ready for finishing and despatch.
It has been at the stage where my emails are no longer answered for some time now.
More recently, I have even had someone in the local area attend their place of business (Moncton, New Brunswick, Canada) to enquire about my order on my behalf. Calton cases are now not even prepared to answer the door, once they see who it is.
These cases are billed as being custom made to order, and are *not cheap*.
Despite promises of my order being filled, or a refund being forthcoming, neither has eventuated. I have alerted Paypal, who might like to consider removing them as a merchant as a result of their behaviour.
Please all take this as a warning - do not do business with this organisation.