I just received a Cordoba 20BM ukulele today. As of this morning, the specs on Cordoba's website read as follows:
After taking out and examining the saddle, it was obvious that it wasn't bone. Neither was the nut. I emailed Cordoba and called them. Kim, in customer service was investigating the matter but the information she collected does suggest that the nut and saddles are NOT bone.
As of this afternoon, the website has been updated to read that the nut and saddle are of a composite material. It looks like ALL the other ukulele specs have been also updated.
Cordoba does not have bone nut/saddle blanks so the best they could do was to direct me to a website where I could buy blanks on my own. They did not offer monetary compensation for the purchase.
Sheesh!
I may still decide to keep the ukulele and upgrade the nut and saddle myself. Still, I think this was a very bad oversight on Cordoba's part and very poor customer service. One of the reasons I chose to buy the 20BM was because they claimed the nut and saddle were made of bone.
If somebody accidentally breaks one of their solid-topped Cordoba ukes, examine the material and let us know if the top is really solid mahogany.
- Top: Solid Mahogany
- Back & Sides: Mahogany
- Bridge: Rosewood
- Rosette: All-natural wood inlay rosette
- Finish: Natural (satin)
- Neck/Fingerboard: Mahogany neck, Rosewood Fingerboard
- Nut/Saddle: Bone, 38mm nut width
- Fingerboard Inlays: Pearl inlays on the 5,7,10
- Number of Frets: 14 to body, 19 total
- Body Width & Length: 190mm (7.48") at upper bout/254mm (10") at lower bout
- Body Depth: 70mm (2.75") at upper bout/77mm (3.03") at lower bout
- Tuning Machines: Silver tuners with pearl buttons
- Strings: Aquila Nylgut
- Electronics: NA
- Tap Plate/Pick Guard: NA
- Case: Includes Cordoba Gig Bag
- Options: Available in Soprano, Concert, or Tenor size
After taking out and examining the saddle, it was obvious that it wasn't bone. Neither was the nut. I emailed Cordoba and called them. Kim, in customer service was investigating the matter but the information she collected does suggest that the nut and saddles are NOT bone.
As of this afternoon, the website has been updated to read that the nut and saddle are of a composite material. It looks like ALL the other ukulele specs have been also updated.
Cordoba does not have bone nut/saddle blanks so the best they could do was to direct me to a website where I could buy blanks on my own. They did not offer monetary compensation for the purchase.
Sheesh!
I may still decide to keep the ukulele and upgrade the nut and saddle myself. Still, I think this was a very bad oversight on Cordoba's part and very poor customer service. One of the reasons I chose to buy the 20BM was because they claimed the nut and saddle were made of bone.
If somebody accidentally breaks one of their solid-topped Cordoba ukes, examine the material and let us know if the top is really solid mahogany.