MauiWowie
Well-known member
- Joined
- Dec 16, 2010
- Messages
- 59
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EDIT: GOT IN CONTACT WITH AARON AND THE UU STAFF AND GOT EVERYTHING FIXED. RECIEVED MY STRINGS + A FEW GOODIES!
MUCH MAHALOS TO THESE GUYS!
:wallbash:
I recently ordered 2x D'Addario TENOR Pro Arte Strings (J71) and 1 set of the Aquila Nylgut Tenor Strings from them on Monday(6/6/11)morning.I then recieved the Aquila set in the mail on Tuesday(6/7/11) but no D'Addario Strings. I have called 4 different times that day and had no answer, so I emailed them and said that I did not recieve my 2 sets of D'Addario J71 strings. I did not get any email replies back till this day. The next day(Wednesday 6/8/11) my wife gave them a call and a lady answered and my wife told her the problem we had and the lady said "oh the one from Maui yea?" so I am assuming she knew what the problem was and she told my wife "we are working on it" and she hung up before my wife could even ask questions. We waited till today to see if they shipped it out yet and still didnt get anything in the mail(usually it takes 1-2 days to get mail from neighbor islands here in Hawaii). Again,called them and this time a guy answered, he said he was alone and he had to deal with customers there so he took down my name and number and said he would call back later today......he did not call back. I know the business hours are Mon-Sat 11am-4pm, so I am sure we are calling at the right times.
I was hoping to get an email back at least, never thought to have such a problem for a small order like this. I would just like to know if anyone has ever had problem with them before?
:uhoh:
MUCH MAHALOS TO THESE GUYS!
:wallbash:
I recently ordered 2x D'Addario TENOR Pro Arte Strings (J71) and 1 set of the Aquila Nylgut Tenor Strings from them on Monday(6/6/11)morning.I then recieved the Aquila set in the mail on Tuesday(6/7/11) but no D'Addario Strings. I have called 4 different times that day and had no answer, so I emailed them and said that I did not recieve my 2 sets of D'Addario J71 strings. I did not get any email replies back till this day. The next day(Wednesday 6/8/11) my wife gave them a call and a lady answered and my wife told her the problem we had and the lady said "oh the one from Maui yea?" so I am assuming she knew what the problem was and she told my wife "we are working on it" and she hung up before my wife could even ask questions. We waited till today to see if they shipped it out yet and still didnt get anything in the mail(usually it takes 1-2 days to get mail from neighbor islands here in Hawaii). Again,called them and this time a guy answered, he said he was alone and he had to deal with customers there so he took down my name and number and said he would call back later today......he did not call back. I know the business hours are Mon-Sat 11am-4pm, so I am sure we are calling at the right times.
I was hoping to get an email back at least, never thought to have such a problem for a small order like this. I would just like to know if anyone has ever had problem with them before?
:uhoh:
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