Just opened a brand new Kamoa solid mahagony pineapple from Larry's music. Will post pix later, but wanted to share my customer service story. I originally bought a soprano (200-S) because in hanging around the store in Koloa I discovered the fret board was wide enough for my chubby fingers and I love the sound of a soprano. When I got home I was in Gryphon Stringed Instruments in Palo Alto getting another uke set-up and mentioned I had just purchased a Kamoa. The guy at the counter wanted to check it out because he'd never played a Kamoa. After a couple of strums he said "the neck has a bow in it" (I couldn't tell by looking at it, I had to use a straight edge; he was GOOD). Anyhow, I called Larry's Music and told them what I had discovered and without question they sent out a new uke the same day. Since they didn't have the same uke in stock, they actually upgraded to the SM-P which I thought was extremely generous. When it arrived, the face was cracked from someone stepping on it (see "broken pineapple" thread). Through tears of sadness I photo'd the uke and sent it off to Joe and Georgine of Larry's Music. They replied within three minutes apologizing (for something they had no control over) and again sent out another uke that day. Anyhow, just received the newest replacement in perfect condition and wanted to write about their AWESOME customer service. I will buy another uke from them on my next trip. Will post pics when I get back from shipping back the original uke. Thanks for reading the long, long post.
-gyosh
-gyosh