I'm truly sorry to have to say this, but I can't recommend Cedar Creek.
Sorry to say it because for a time when I was restoring instruments I lived not far from Oilville, Viginia where they build their cases. I was one of their few clients who would actually walk in the door, and I got to know a lot of them. Mainly excellent musicians who also produced beautiful work with their cases. Not cheap, but you felt like it was more like an act of love.
We're getting custom cases from Ameritage now. Iv'e found the same cooperation and enthusiasm there that used to be at Cedar Creek. Cedar Creek management has now turned over twice since I first started buying cases there. The second team was promoted from within, and things didn't change much.
The new management has come in from TKL (who owns them). They impress me as production people who may have some understanding of production line management in general, but have no idea how to handle custom work. It took me months to get any sort of pricing from them. In the interim, I received an occasional e-mail with questions so odd, it made me wonder if they really knew anything about cases, or were just production line people in the most general sense.
The only time I noticed anything resembling enthusiasm was when the prospect of larger quantity orders that could be produced in conjuction with the parent TKL company came up. They would get fired up over the possibility of a 100 case order.
By this time I was beginning to have serious doubts about them. Then I started hearing things about problems. Then came William King's semi-famous blog posting of a photo of one of his Tenors in it's new Cedar Creek case. It wasn't closed because half the neck was sticking out. His caption was something along the lines of "maybe I should start building Soprano-scale Tenors".
At this point, I realized I needed to start looking elsewhere. If they were going to have that much trouble with a standard Tenor, what would happen with my non-standard shapes? The icing on the cake was when I finally got my pricing (this was after about 5 months). It was double the highest price I had ever paid (I had a builder's discount) - around $480.00. I forget the quantity involved, but although it was not a standard sized case, it was not for a single unit either - probably for around 6 units.
As I said, I am truly sorry to have to say all this. At one time, I had a great relationship there, first with Terry, then with Dennis. If you want to give it a go, their materials are first rate, and I beleive the craftsmanship has stayed at a high level also. Maybe if you're ordering a standard case, with just color and hardware options, the price won't be so high, but after all, their name is "Cedar Creek Custom Case Shoppe. Unusual shapes used to be no problem (the Tiple I sold UU member Zach came in one of those custom cases).
The real shame about this is that they were one of those American companies that were the best in the world. I saw a $50,000.00 (not a misprint) case there for Eric Clapton. They got a trapper in Florida to spend months looking for 6 Albino gators with matching hides, it had solid gold hardware, and the case for the case was no slouch either. Companies like that need to do whatever they can to keep their skilled people. Guess it wasn't a priority for TKL.