UK Paulie
Well-known member
Because I feel so strongly that people should be aware of Koaloha's ways and the amazing people over there, I am reposting this here (where it perhaps should have been in the first place lol)
As we speak, a Koaloha ukulele is on its way to me. In itself, not much of a story but let me share how this came about. I thought my custom build was going to be quite a way off so I wanted to get something now (I know, UAS written all over it) so I was in contact with the folks at koaloha. I wont go into details but events caused me to find myself politely but frankly expressing my disappointment at the customer service I'd received and Alan Okami emailed me to ask me to share details of it with him which I did. Less than 24 hours had passed following me doing this when I recieved another email from Alan. I will copy and paste the words which very nearly caused me to spit my morning coffee out all over my laptop...
"I have a proposition for you. Should you select to take me up on the offer, my desire is that you will be able to regain some confidence in your experience of dealing with us.
We would like to send you a KSM-02, long neck soprano, compliments of our ohana.
I have read your sentiments of having our instrument as something of high desire and much anticipation. In that regard, I have much regret that matters did not proceed as you desired. While I cannot change what has already transpired, we would like to make amends accordingly. We do not hesitate to honor our commitment to insuring satisfaction".... I was, and to some extent still am, stunned by this. I am truly humbled by Alan's decency, generosity and spirit. This is the spirit with which the Okami family do business and the spirit with which their instruments are built.I think that spirit is one of the reasons Koaloha make some of the finest ukulele's on the planet. I believe it is right for me to share this story as people should be aware of companies like Koaloha who still value their customers and still practice true customer service. Thank you Alan, Brian and everyone at Koaloha, it is my honour to become a part of the Koaloha Ohana.
As we speak, a Koaloha ukulele is on its way to me. In itself, not much of a story but let me share how this came about. I thought my custom build was going to be quite a way off so I wanted to get something now (I know, UAS written all over it) so I was in contact with the folks at koaloha. I wont go into details but events caused me to find myself politely but frankly expressing my disappointment at the customer service I'd received and Alan Okami emailed me to ask me to share details of it with him which I did. Less than 24 hours had passed following me doing this when I recieved another email from Alan. I will copy and paste the words which very nearly caused me to spit my morning coffee out all over my laptop...
"I have a proposition for you. Should you select to take me up on the offer, my desire is that you will be able to regain some confidence in your experience of dealing with us.
We would like to send you a KSM-02, long neck soprano, compliments of our ohana.
I have read your sentiments of having our instrument as something of high desire and much anticipation. In that regard, I have much regret that matters did not proceed as you desired. While I cannot change what has already transpired, we would like to make amends accordingly. We do not hesitate to honor our commitment to insuring satisfaction".... I was, and to some extent still am, stunned by this. I am truly humbled by Alan's decency, generosity and spirit. This is the spirit with which the Okami family do business and the spirit with which their instruments are built.I think that spirit is one of the reasons Koaloha make some of the finest ukulele's on the planet. I believe it is right for me to share this story as people should be aware of companies like Koaloha who still value their customers and still practice true customer service. Thank you Alan, Brian and everyone at Koaloha, it is my honour to become a part of the Koaloha Ohana.