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View Full Version : Need help contacting Kanile'a



UkuEroll
06-19-2012, 01:41 AM
I've sent emails and had contact but for some reason they have stopped replying to my emails. Have have tried to phone the shop, but can't seem to get through. Can anyone advice me on the phone number? I'm calling from the UK and am using this number 00 808 234-2868, is this right?

kvehe
06-19-2012, 02:01 AM
Did you try 01 (or just 1) instead of 00? That's the international code for the USA.

Kathryn

Curly Koa
06-19-2012, 02:13 PM
I was out there a few weeks ago and was told that their e-mails are backed up for months, so the best way to get in touch with them is to call. I have been able to get through each time I have called and have always received great service. Best of luck! Are you ordering a custom Kanile'a? (If so, good choice!)

Plainsong
06-19-2012, 03:47 PM
The phone number from in Europe is +1 808 234-2868.

MGM
06-19-2012, 05:53 PM
Told Kristin but i need your email to trace your emails ....PM me

aido
06-19-2012, 08:15 PM
They are slow on their email replies, UkuEroll, but they do get back to you. I was going back and forth with them on a very small issue, with weeks between replies - like playing long-distance chess before the interweb! I figured they were busy and didn't want to bother them, but eventually I just called them from Australia and got it sorted quickly.

Glad to know they're overloaded - they make great ukes and I'm stoked with my Tenor.

(And good to see your smiling face again Mike!)

lancemanion
06-19-2012, 10:31 PM
I have found the best way to contact them is by phone and they are very generous with their time. Keep trying, they are a great company to work with.

joeybug
06-19-2012, 10:56 PM
It would be 00 1 and then the number :D

UkuEroll
06-20-2012, 12:26 AM
Thanks for your help guys, I knew I could count on you.