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Ron98GT
08-13-2012, 10:54 AM
So, apparently sometime last year I signed up for UU+ and paid $120 for 12 months of lessons, which expired several months ago. This morning I get an email from Paypal stating that my credit card just got hit for $120, to Ukulele Underground.

How do I cancel this thing and get my money back? :confused:

olgoat52
08-13-2012, 02:11 PM
You can cancel the recurring payment via paypal. As for a refund, I don't know about that one.

Prius23
08-13-2012, 04:51 PM
Would you recommend anyone to enroll?

philpot
08-13-2012, 05:05 PM
Would you recommend anyone to enroll?

Prius, I would recommend enrollment. I've used it for a long time, and it's helped me tremendously.

coolkayaker1
08-13-2012, 06:01 PM
So, apparently sometime last year I signed up for UU+ and paid $120 for 12 months of lessons, which expired several months ago. This morning I get an email from Paypal stating that my credit card just got hit for $120, to Ukulele Underground.

How do I cancel this thing and get my money back? :confused:

I thought UU+ at $120 annual was NOT recurring. I signed up under that understanding. Ron98GT, please PM me and tell me who you contacted about your account and how. Thank you. --

Ron98GT
08-14-2012, 07:35 AM
I thought UU+ at $120 annual was NOT recurring. I signed up under that understanding. Ron98GT, please PM me and tell me who you contacted about your account and how. Thank you. --

That was my understanding. My year ended several months ago. I haven't had access. Then out of the blue, Monday morning I get an email from Paypal that my credit card got billed for $120. No notice, no nothing. Now I'm trying to figure out how to cancel this thing and get a refund. This was NOT authorized - Beware.

I'll try again to to contact Paypal today.

But I can't believe that there is no-one at UU that I can contact.

Freeda
08-14-2012, 07:50 AM
For those who don't know how to check if they are set up as recurring payments....from Paypal Help:

I've signed up and paid for a preapproved payment agreement, such as a recurring payment, subscription, automatic billing or installment plan. How can I find it?
Here’s how to view your preapproved payment information:

Log in to your PayPal account.
Click Profile near the top of the page.
Click My money under My Profile.
Click the agreements you want to view in the My preapproved payments section.
Please note that you should contact the seller directly with questions about your plan. You can find your seller's contact details in the email you received when you signed up for your plan, or in the transaction details for the plan in your PayPal account.

coolkayaker1
08-14-2012, 09:30 AM
Freeda, you have no idea how much that helped me. I followed your steps and, although UU+ was not on my Paypal account, a couple other things were (zappos, itunes, etc) that I never recall authing recurrent payments. Thanks-- I deleted them/inactivated them. Im going to check that--and it's buried in there, I'd never find it without your advice--every six months or so.

Ron, did/does UU+ show up in your Paypal authed recurring payments?

The Big Kahuna
08-14-2012, 10:07 AM
That's awesome Freeda. I just checked mine and discovered 2 that I didn't know were set to be recurring on PP.

Ron98GT
08-14-2012, 12:23 PM
That was my understanding. My year ended several months ago. I haven't had access. Then out of the blue, Monday morning I get an email from Paypal that my credit card got billed for $120. No notice, no nothing. Now I'm trying to figure out how to cancel this thing and get a refund. This was NOT authorized - Beware.

I'll try again to to contact Paypal today.

But I can't believe that there is no-one at UU that I can contact.

OK, just talked to Aaron(?). He said that the UU+ is recurring. He also said that he will reimburse the $120.

So, if you don't plan on renewing your UU+, you need to figure out how to cancel it, before it hits your Paypal account and/or credit card. Apparently, there is a way by logging into UU+, but I couldn't log-in when Aaron(?) was on the phone to find out.

Ron98GT
08-14-2012, 12:26 PM
That's awesome Freeda. I just checked mine and discovered 2 that I didn't know were set to be recurring on PP.

Scary. First time I encountered a Paypal recurring account. Have to keep an eye out for those.

The Big Kahuna
08-14-2012, 12:29 PM
One was my Flickr account, which I renew manually every year anyway. The other was an online WeightWatchers account that I set up for a 3 month trial and which they claim I can only cancel via email with them directly. Be fun to see them try to collect payment next month :)

coolkayaker1
08-14-2012, 02:00 PM
Ron98GT...that's BS. How do I contact Aaron?

Ron98GT
08-15-2012, 12:22 PM
Ron98GT...that's BS. How do I contact Aaron?

Sent you a private message, but nothing shows up in my sent folder. Let me know if I need to resend it

coolkayaker1
08-15-2012, 01:48 PM
Got it. Thx Ron. Is UU on your allowed recurring Paypal paymentsb!..

seeso
08-16-2012, 05:06 AM
I have alerted the proper party to your issue.

Freeda
08-16-2012, 05:30 AM
You can also see when your UU subscriptions expire on this page: http://www.ukuleleunderground.com/forum/payments.php

rayan
08-16-2012, 09:33 AM
Hey Ron, sorry for the issues. There was a couple of things at work that caused the problem. There was an issue last year where some people's UU+ accounts were not linked properly to the paypal subscription. This caused the all kinds of issues from people deleting their accounts before canceling the subscription and also not being able to login after the time period to cancel. This has since been fixed.

The second thing was we had initially set the yearly plan as a recurring subscription and it said so on the sign up page. Our initial thinking was this is how web hosting companies charge so it would be ok. We later removed the yearly plan a few months after launching UU+ because we realized that unlike web hosting, most people would forget that they signed up for UU+ a year later and then blame us for charging them. (Which turned out to be the case since this happened quite a bit the last 2 months). We've refunded anyone who has told us they forgot that they signed up for the yearly subscription for UU+. If anyone has been billed for UU+ yearly plan when they though they had canceled they can just email me and I will take care of it and refund (email in sig). It's not our intention to make money like that or to trick people into this so we hope you'll forgive us. It was an honest mistake on our part and we've since fixed it upon relaunching the front page.

The yearly subscription now for UU+ is set to NOT auto renew and automatically expire after a year to prevent this issue in the future.

Thanks for giving UU+ a try.

Ron98GT
08-16-2012, 10:28 AM
Hey Ron, sorry for the issues. There was a couple of things at work that caused the problem. There was an issue last year where some people's UU+ accounts were not linked properly to the paypal subscription. This caused the all kinds of issues from people deleting their accounts before canceling the subscription and also not being able to login after the time period to cancel. This has since been fixed.

The second thing was we had initially set the yearly plan as a recurring subscription and it said so on the sign up page. Our initial thinking was this is how web hosting companies charge so it would be ok. We later removed the yearly plan a few months after launching UU+ because we realized that unlike web hosting, most people would forget that they signed up for UU+ a year later and then blame us for charging them. (Which turned out to be the case since this happened quite a bit the last 2 months). We've refunded anyone who has told us they forgot that they signed up for the yearly subscription for UU+. If anyone has been billed for UU+ yearly plan when they though they had canceled they can just email me and I will take care of it and refund (email in sig). It's not our intention to make money like that or to trick people into this so we hope you'll forgive us. It was an honest mistake on our part and we've since fixed it upon relaunching the front page.

The yearly subscription now for UU+ is set to NOT auto renew and automatically expire after a year to prevent this issue in the future.

Thanks for giving UU+ a try.

Thanks, :shaka:

coolkayaker1
08-16-2012, 03:25 PM
Mahalo to Seeso, Rayan, Aaron, and Ron98GT.