GKK
Well-known member
A few weeks ago, I bought a Soprano Islander uke as a birthday present for my sister in law from Hawaii Music Supply (The Ukulele Site).
When the uke arrived, it looked and played great but, when I went to put it back in the free hard foam case, I noticed the zipper was missing a tooth and would snag at one point.
Not wanting to give a broken zippered case to my sister in law, I decided to email Andrew and was preparing to ship the broken case back for another.
Andrew promptly emailed me back and said he was sending out another one which I was thrilled! When the replacement case arrived, I went to put the Soprano uke in the new case and found that the case was for a Concert sized uke.
Not, wanting HMS to send out another case, I emailed Andrew and told him thank you for the case and although it's a Concert size, I think my sister in law wouldn't mind a slightly larger case.
To my surprise, Andrew emailed me back today and said, he sent out ANOTHER Soprano case because that mistake was not acceptable and he hoped I could use the Concert case for another uke!
Andrew said, he didn't want my sister in law showing anyone the soprano uke in a concert case and thinking that's how HMS does things.
That is Customer Service at it's Finest and that is why all my Uke's will be bought from Hawaii Music Supply!!!... Thanks again, Andrew
When the uke arrived, it looked and played great but, when I went to put it back in the free hard foam case, I noticed the zipper was missing a tooth and would snag at one point.
Not wanting to give a broken zippered case to my sister in law, I decided to email Andrew and was preparing to ship the broken case back for another.
Andrew promptly emailed me back and said he was sending out another one which I was thrilled! When the replacement case arrived, I went to put the Soprano uke in the new case and found that the case was for a Concert sized uke.
Not, wanting HMS to send out another case, I emailed Andrew and told him thank you for the case and although it's a Concert size, I think my sister in law wouldn't mind a slightly larger case.
To my surprise, Andrew emailed me back today and said, he sent out ANOTHER Soprano case because that mistake was not acceptable and he hoped I could use the Concert case for another uke!
Andrew said, he didn't want my sister in law showing anyone the soprano uke in a concert case and thinking that's how HMS does things.
That is Customer Service at it's Finest and that is why all my Uke's will be bought from Hawaii Music Supply!!!... Thanks again, Andrew
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