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Skinny Money McGee
10-22-2012, 11:53 AM
Whats up with KoAloha's website? It's been hosed for a couple of weeks now it seems. None of the links work. I know they were talking about doing some work on the website, but normally one would have a new website fully built, then take the old one off line and put the new one online at the same time so there is no down time.

The website is their world wide store front or business card if you will. Seems strange they would let this happen. "404 Page Not Found" doesn't seem like good business to me.

soupking
10-22-2012, 11:57 AM
Their website has been like that for years. I personally couldn't care less, because their instruments and customer service are the best around, in my opinion. But yeah, if you're looking for info about a certain product, your best bet is probably to call or email them. To me, the quality of their instruments and their lifetime better-than-the-weather warranty trumps the fact that their website stinks. Haha, but that's just me, because I know others have differing opinions. To each their own.

moka
10-22-2012, 12:16 PM
What is their email? I can't find it

Skinny Money McGee
10-22-2012, 12:18 PM
Their website has been like that for years. I personally couldn't care less, because their instruments and customer service are the best around, in my opinion. But yeah, if you're looking for info about a certain product, your best bet is probably to call or email them.

Their website worked fine a couple of weeks ago, and so did their email

soupking
10-22-2012, 12:21 PM
Their website worked fine a couple of weeks ago, and so did their email

Well then I obviously don't know what I'm talking about. Haha. Pardon me and apologies.

frankiefirefox
10-22-2012, 12:29 PM
Well then I obviously don't know what I'm talking about. Haha. Pardon me and apologies.

I have been getting 404 errors where I had not in prior months.

soupking
10-22-2012, 12:35 PM
I have been getting 404 errors where I had not in prior months.

I guess that's what confused me, because I always remember those 404 errors on all over their website, although I admit I haven't visited it in quite a while. Maybe someone could post their website. I have it somewhere but wouldn't even know where to begin to look for it.

frankiefirefox
10-22-2012, 12:44 PM
Most of the links have t worked for a while, but now none of them work

Ukelix
10-22-2012, 01:22 PM
the website was working fine three or four weeks ago, back then i was about to purchase my first Koaloha and did a lot of research and comparing and, in the process, browsed pretty much their whole website, and it all worked fine: instrument pages, company history, whatever.
since roughly two weeks though, all the pages have been replaced with 404 messages, even the customer service / contact us pages. not a bit of information left.

moka
10-22-2012, 01:29 PM
yeah i had the same problem no information left...

If someone got their Email can he post it?

stevepetergal
10-22-2012, 01:30 PM
It's been working for years. But, it looks like it it's under construction. Every click takes me to the home page. They are going through a lot of changes. I've been trying to get them to build a custom uke for me for about six months. Every time I call, the person they told me to contact is in Taiwan. I guess they go in shifts. It feels to me like they are completely disregarding Koaloha for Koalana. I hope it's temporary.

Skinny Money McGee
10-22-2012, 01:43 PM
It's been working for years. But, it looks like it it's under construction. Every click takes me to the home page. They are going through a lot of changes. I've been trying to get them to build a custom uke for me for about six months. Every time I call, the person they told me to contact is in Taiwan. I guess they go in shifts. It feels to me like they are completely disregarding Koaloha for Koalana. I hope it's temporary.


I hope it's temporary too. A good webmaster will always have a new or updated site ready and tested before taking the old one offline. It's literally as easy as changing the name of a file to switch between the two.

OldePhart
10-22-2012, 01:46 PM
It's a pretty majorly broken site right now - it's never been up to date that I can recall but it's definitely broken big-time, now.

It might be something pretty simple to fix, though. Looks like they're using a cgi to drive the site from a database, most likely and it looks like maybe the database is offline or there is a typo in the cgi code.

Not really acceptable these days. Love their service and love my KoAloha but this is a case where they simply need to pay some pros to run the site for them - they are too big a company to go mickey-mouse on the web in this day and age. Probably better to have a completely static site with a "contact us" page than something as broken as this...

John

Plainsong
10-22-2012, 04:19 PM
It's been working for years. But, it looks like it it's under construction. Every click takes me to the home page. They are going through a lot of changes. I've been trying to get them to build a custom uke for me for about six months. Every time I call, the person they told me to contact is in Taiwan. I guess they go in shifts. It feels to me like they are completely disregarding Koaloha for Koalana. I hope it's temporary.

Are you sure it wasn't Thailand? Some of their luthiers were in Thailand for a long while setting up Koalana. It looked like from the Instagram feed (and this could be wrong), that those guys were still also building the red label customs as well.

coolkayaker1
10-22-2012, 04:53 PM
Prices on KoAlohas rise sharply, cheap KoAlanas dethrone the koa models at three times the price, KoAloha Red Labels flood the high end Hawaii retailers at two to three thousand bucks for a lizard inlay and different colored paper label, and the website goes down without explanation.

Isn't this what happened to the Romans at the end of the Empire? Or, am I thinking of the Mastodons at the end of the Ice Age?

For what it's worth, the Kamaka and Kanilea website are more spectacular than ever. I'm just sayin'...

consitter
10-22-2012, 06:30 PM
Their email is:

info (at) koaloha.com

coolkayaker1
10-23-2012, 01:50 AM
maybe the site counter buffer has filled up and set off an interrupt, and no-one is home to call out the geek.

That'd make an awesome t shirt!

AndrewKuker
10-23-2012, 07:06 AM
I bet somewhere in the world there's a website building genius wishing he had a good ukulele. Now's your chance! Phone: 808-847-4911

OldePhart
10-23-2012, 07:13 AM
...maybe the site counter buffer has filled up and set off an interrupt, ...

Nah, I think the bit bucket overflowed and shorted out power to the server farm...

AndrewKuker
10-23-2012, 07:44 AM
Nah, I think the bit bucket overflowed and shorted out power to the server farm...

Oh ya, the bit bucket! They totally forgot to empty it, I will call them now... Thanks John

AndrewKuker
10-23-2012, 10:52 AM
they didn't even know about that! I told them-"my buddies a genius and he reckons y'all overflowed the bit buck".....silence..."listen, lemme talk to your web master"....silence

but seriously I hope they come with a cool new site because they're funny and I would imagine it could be pretty awesome. Do you guys remember a few years back when they made all their business cards like baseball cards and each builder had stats like reliability and endurance...it was hilarious. I would think they could have a really clever "about" page with those plus all the cool videos out there with their artists and all the customs photos they probably have. Maybe when it hits Pops will release the cartoon he's been working on :D

Plainsong
10-23-2012, 12:19 PM
I bet somewhere in the world there's a website building genius wishing he had a good ukulele. Now's your chance! Phone: 808-847-4911

I can do solid w3c verified html, but only on simple websites. If I was an artist, it'd be like saying I do good stick figures. But I do wish I had a Koaloha tenor, so one out two ain't bad.

hawaii 50
10-23-2012, 12:25 PM
they didn't even know about that! I told them-"my buddies a genius and he reckons y'all overflowed the bit buck".....silence..."listen, lemme talk to your web master"....silence

but seriously I hope they come with a cool new site because they're funny and I would imagine it could be pretty awesome. Do you guys remember a few years back when they made all their business cards like baseball cards and each builder had stats like reliability and endurance...it was hilarious. I would think they could have a really clever "about" page with those plus all the cool videos out there with their artists and all the customs photos they probably have. Maybe when it hits Pops will release the cartoon he's been working on :D


Hey Andrew..i am getting old and i guess blind..i never noticed the headstock in your avatar..how long has it said Kitakis on it??

stevepetergal
10-25-2012, 03:45 PM
Maybe it is Thailand. But, I still think the real problem is they just don't care. The great new website will be headlined Koalana.

coolkayaker1
10-26-2012, 01:44 AM
Andrew, you have the most awesome website on the Internet. Maybe they need to hire whoever does your website to get them off the ground.

Lalz
10-26-2012, 01:50 AM
I agree, HMS's website is amazing. There's some bugs on it but I could spend hours just browsing through it. Matter of fact, I have a couple of times lol

AndrewKuker
10-26-2012, 06:44 AM
Andrew, you have the most awesome website on the Internet. Maybe they need to hire whoever does your website to get them off the ground.

too nice. maybe if they let us put this forum on it.


I agree, HMS's website is amazing. There's some bugs on it but I could spend hours just browsing through it.

Bugs? Beyond my writing I though it was ok?

In my mind I want to do a website for them but....ok for 100 tenors lol, good way to not get a job

The only cool thing I've done modding code is the menu bar (http://koolauukulele.com/pono/) at the new Koolau site. That reminds me, gotta go film Abe Lagrimas Jr. over at Ko'olau this morning! woohoo!!

But ya, the KoAloha site is still not up. ? I'm gonna redo all the pics and video for them on our site, for what it's worth.

Pippin
10-26-2012, 08:40 AM
Paul told me that they got rid of the guy maintaining the website, but, they brought someone new into the project and things should be running right soon. I offered to help if things went wrong on plan "B".

Lalz
10-26-2012, 07:09 PM
Bugs? Beyond my writing I though it was ok?

Nothing major, just sometimes items don't show up in the right category, like the KoAloha Pikake Concert doesn't appear when you select KoAloha as brand category, or the occasional soprano sneaks into searches for tenors. Might just be manual tagging mistakes.
(Quick update: Ana'ole doesn't appear among the brands to select from the drop-down menu f.ex.)

coolkayaker1
10-27-2012, 02:26 AM
I just wish there was a way to sort in stock versus out of stock items on Andrew's website.

It's great that everything's there for those that want to order an out of stock uke or windows shop, but it just would be nice if there was a way to search in stock only as an option. Maybe there is, but I've never found it.

AndrewKuker
10-27-2012, 04:29 AM
Nothing major, just sometimes items don't show up in the right category, like the KoAloha Pikake Concert doesn't appear when you select KoAloha as brand category, or the occasional soprano sneaks into searches for tenors. Might just be manual tagging mistakes.

Yes, exactly, thanks. I am always busy with the next uke, I don't browse enough and catch those things, thank you, good feedback.


I just wish there was a way to sort in stock versus out of stock items on Andrew's website.

It's great that everything's there for those that want to order an out of stock uke or windows shop, but it just would be nice if there was a way to search in stock only as an option. Maybe there is, but I've never found it.

Well that's what we try to have which is why many say out of stock, the Koolau section is different because it's able to be custom ordered, where you choose woods etc.. wait 3-6 months.Only way to order is the button to say In stock, I swear I pulled out my hair and even considered changing software. But honestly thank you because I need to configure it better and with ebay and amazon and the in store sales it gets..fun. we also always have things in that say out of stock because I am still awaiting replies from people that inquired or waiting to put up pics of the one. So ya, I shouldn't have stopped by here :D This is break time. But seriously thanks, I need feedback and there is tons of room for improvement. See I knew it was useful to stop by. Im'a buy both you guys a beer one day!


Paul told me that they got rid of the guy maintaining the website, but, they brought someone new into the project and things should be running right soon. I offered to help if things went wrong on plan "B".

Awesome. Thanks for the only real answer to the question.

I don't think anyone fell in love with KoAloha Ukulele because of their ultra cool website in the first place, BUT I am sure they care. Just not as much as getting ukuleles out of the door and into stores.

Skinny Money McGee
10-30-2012, 04:00 PM
It's a godaddy.com hosted website. Maybe the guy they got rid of took the ftp (file transfer) password with him. Doing a whois on the domain, Paul is the administrative and technical contact. What a mess

chrimess
10-30-2012, 04:37 PM
Paul is amazing with all things analog, though- and that is what ultimately counts.


It's a godaddy.com hosted website. Maybe the guy they got rid of took the ftp (file transfer) password with him. Doing a whois on the domain, Paul is the administrative and technical contact. What a mess

Skinny Money McGee
10-31-2012, 12:08 PM
Paul is amazing with all things analog, though- and that is what ultimately counts.

Counts for nothing if you can't show it to anyone

OldePhart
10-31-2012, 02:27 PM
Counts for nothing if you can't show it to anyone

Choke! Do you seriously think people weren't making and selling great ukuleles long before the interwebs came around? LOL

I guess all those great old Martins and Favillas and...must have just sat in a warehouse somewhere until a few years ago because, obviously, without a good web site nobody would have known about them...


(Just givin' yer chain a good yank.) :)

John

Skinny Money McGee
11-01-2012, 01:37 AM
Choke! Do you seriously think people weren't making and selling great ukuleles long before the interwebs came around? LOL

I guess all those great old Martins and Favillas and...must have just sat in a warehouse somewhere until a few years ago because, obviously, without a good web site nobody would have known about them...


(Just givin' yer chain a good yank.) :)

John

The internet today is yesterday's Sears Catalog. Yes most people back then would not know they existed without some form of advertisement or place to hang their shingle, and because of the internet now, today's small uke builder sells to a world wide audience. I seriously doubt Koaloha or any other uke builder would have a 4 year backlog without the internet. Most small builders wouldn't exist today without it, other than for a hobby.

Lalz
11-01-2012, 04:38 AM
The internet today is yesterday's Sears Catalog. Yes most people back then would not know they existed without some form of advertisement or place to hang their shingle, and because of the internet now, today's small uke builder sells to a world wide audience. I seriously doubt Koaloha or any other uke builder would have a 4 year backlog without the internet. Most small builders wouldn't exist today without it, other than for a hobby.

I agree with Mr McGee. You can't really run a business with an international costumer base without a good website nowadays. The KoAloha one was pretty good while it was running and I'm sure they'll be back online soon. Right now they're lucky to be able to rely on their good rep (which isn't a very old one, they've only been around for about 15 years) and on having their ukes displayed on other websites such as HMS's. But without the internet, most of us who know about them now would never have heard of them, and they would have remained a small local company, with maybe a few costumers abroad here and there. Without the internet, old Martins and Favillas would have continued to be sold within a small ukulele aficionados network like it used to for quite a long time. Heck, without the internet, most of us wouldn't even be playing the ukulele! Its popularity wouldn't have exploded like it has now. You'd only get 2-3 mediocre models available at most local music shops and personally I'm pretty sure I'd never have bothered to look up better brands, let alone K-brands. It ain't the 20's anymore ;)

(And yeah, being great at building websites isn't worth much if noone can see them...)

coolkayaker1
11-01-2012, 05:02 AM
It's imperative for KoAloha to keep up with the beautiful websites of its competitors (Kamaka, Ko"Olau, Kanilea, etc.), particularly now as they've chosen to water down their high end models with ukes of a too similar name from overseas (and failing miserably in the same endeavor when they tried it before).

So, yeah, a good website would be useful here.

Lori
11-01-2012, 06:19 AM
It's a godaddy.com hosted website. Maybe the guy they got rid of took the ftp (file transfer) password with him. Doing a whois on the domain, Paul is the administrative and technical contact. What a mess
GoDaddy recently changed the user interface of the Website Tonight page builder/ designer. It is possible the person who was updating it needs to talk to customer service and learn the new location of some of the tools and features. It doesn't affect the web store as much as the web site.

–Lori