I own a concert Koalana and it the best ukulele in my stable (Soprano Flea, Concert Fluke, Firefly, Soprano Pono).
After watching the unfolding story of the splitting Koalanas here on UU, I checked my concert and sure enough, it had a crack right on the glue line. It was about 3 inches long.
I sent an email to customer service at HMS and Joel got right back to me. First off, he suggested getting it more humidified. In the lag between responses (a matter of hours), he went ahead and sent me another Herco humidifier at no charge. Meanwhile, I ordered an Oasis humidifier from them. Now I have 2 Hercos and an Oasis. After a few days with the Oasis, the crack has shrunk considerably.
I will be going to Oahu in three weeks, and while I usually travel with my Flea, this time I’m taking the Koalana so HMS can take a look at it and decide what needs to be done.
HMS has made it clear that they will do what’s right.
I really, really like the uke and would love to keep it, provided I can be comfortable with its long term life. The question is can it be repaired satisfactorily? It’s a minor crack and I certainly hope so.
What do you folks think?
After watching the unfolding story of the splitting Koalanas here on UU, I checked my concert and sure enough, it had a crack right on the glue line. It was about 3 inches long.
I sent an email to customer service at HMS and Joel got right back to me. First off, he suggested getting it more humidified. In the lag between responses (a matter of hours), he went ahead and sent me another Herco humidifier at no charge. Meanwhile, I ordered an Oasis humidifier from them. Now I have 2 Hercos and an Oasis. After a few days with the Oasis, the crack has shrunk considerably.
I will be going to Oahu in three weeks, and while I usually travel with my Flea, this time I’m taking the Koalana so HMS can take a look at it and decide what needs to be done.
HMS has made it clear that they will do what’s right.
I really, really like the uke and would love to keep it, provided I can be comfortable with its long term life. The question is can it be repaired satisfactorily? It’s a minor crack and I certainly hope so.
What do you folks think?