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View Full Version : Is this a fair go?



neurorolex
04-19-2013, 08:33 PM
My new soprano arrived looked great[ I thought],sounded great.I then noticed it had two fret small imperfections,cosmetic but once spied never forgotten.Notified manufacturer with images.said sorry and enquired "What would you like to do".Suggested possibly a % credit as this was obviously a second.told to return the uke where they would deduct a % for any wear and tare and they would make a refund.
Now living on the other side of the world,cost involved would almost exceed the uke value.My inconvenience,no uke ,from a company I read about constantly on UU with a good reputation for product ,who markets seconds,the purchasers of which have a hard time finding a defect.Am I being unreasonable?

Tigeralum2001
04-19-2013, 08:39 PM
I guess that depends on the imperfections. Could they easily be fixed cheaply by a local luthier? Are you comfortable posting pictures so we can have a better idea of the scale of these issues?

Dan Uke
04-19-2013, 08:45 PM
What was their return policy? Secondly, if it was less than a few hundred, are you being realistic with your expectations? Should buy from HMS or other online retailer that has better return policy.

neurorolex
04-19-2013, 09:02 PM
5206552066

Dan Uke
04-19-2013, 09:07 PM
Did you buy directly from the mfgr?

UkeKiddinMe
04-19-2013, 09:11 PM
5206552066

I don't see it yet.

Kyle23
04-19-2013, 09:24 PM
I don't see it yet.

I think it's the spec that looks like a fret marker. It's clearly not a fret marker, but that's how I'd describe it.

neurorolex
04-19-2013, 09:30 PM
Yes from manufacturer,two filling defects at end of 9th &12th frets.

neurorolex
04-19-2013, 09:33 PM
There are 2 images posted

didgeridoo2
04-19-2013, 09:36 PM
Is it the fret wire showing through on the side? No binding on the fretboard, right?

UkeKiddinMe
04-19-2013, 09:39 PM
How much was it sold for? [If it was mine, and it was cosmetic, I'd ignore it and enjoy my uke.]

neurorolex
04-19-2013, 09:43 PM
2 defects in the binding wire not showing thru

neurorolex
04-19-2013, 09:47 PM
Should be able to tell from image prob mnfr hence cost.the principle however is it was not sold as a second.Have decided to keep,will however not revisit mnfr.not good PR in my opinion.