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View Full Version : Should I return my Kanilea K1-SS?



ranilus
06-22-2013, 04:49 AM
I am thinking about returning my Kanilea K1-SS SF (super soprano)... arrived Thursday. This was bought during their father's day sale.

5486554866

Main reason - the build quality just wasn't what I expected from a $700 Hawaiian handmade ukulele. The part of the tuner on the C string is loose - see picture, as I don't know what that washer-like thing is called. I've made sure none of the the screws are loose or anything.

It does not interfere with the tuning, but I fear for longevity as well as re-sale value of the ukulele.

On the other hand, the wood is the finest I've seen - makes my higher end Kalas look like toys in comparison (the looks - the paint, the color, etc). It is built solid, yet lighter than some of my other ukes.

I am probably leaning toward returning it - not even the Makalas I've bought had loose tuner parts, but this $700 uke worth 14 Makalas does. I was hoping to see if fellow forum members feel differently (or support my decision). Some more pictures:

548695487054871

Please let me know your thoughts/opinions. Thank you all so much!

Doc_J
06-22-2013, 05:02 AM
I understand your concern, but that's relatively minor thing that can be corrected with a little glue. Call HMS and they will tell you how to correct it. They may send you a new tuner if it is needed. I wouldn't send it back for that.

Kanaka916
06-22-2013, 05:12 AM
In all honesty, if you have concerns, issues or dissatisfaction with the instrument you should talking to the seller. I think it can be resolved quickly between both parties in a more private setting rather than a public forum. Just my dos centavos . . .

Flaky
06-22-2013, 05:12 AM
I'm with Doc_J on this one. I surely understand the anxiety after making the investment, but that looks like something you could fix yourself or have fixed locally. I would call HMS and talk to them. Send them your photos. Sure is a pretty uke!

ScooterD35
06-22-2013, 05:21 AM
HMS has an exceptional reputation for customer service. I can't imagine that they wouldn't make this right. Worst case scenario, a new tuner and 10 minutes with a screwdriver and you're good to go.



Scooter

hawaii 50
06-22-2013, 05:23 AM
In all honesty, if you have concerns, issues or dissatisfaction with the instrument you should talking to the seller. I think it can be resolved quickly between both parties in a more private setting rather than a public forum. Just my dos centavos . . .




I agree with you..i hate too see post like this(with pictures) in the public forums...

please send via a Private Message
or call HMS direct they will help you out for sure...

my 2 cents too

mm stan
06-22-2013, 05:24 AM
In all honesty, if you have concerns, issues or dissatisfaction with the instrument you should talking to the seller. I think it can be resolved quickly between both parties in a more private setting rather than a public forum. Just my dos centavos . . .

+1 Better to resolve things priviately and keep good relationships with the seller....public greivences only strains things...good luck man
I am almost sure the looseness is where worm gear is held in place..
this either can be fixed with a pliers and bent back into place to tighten up the slop and or replaced...

OldePhart
06-22-2013, 05:29 AM
The bushing is a press fit. If it's actually loose as in moving around the hole might have been just a fraction oversize and it loosened up in shipping. If it's tight and not moving, it probably never got seated all the way.

If you aren't totally happy with the uke (and I wouldn't be, after I noticed the loose bushing, though I might not ever have noticed it if it doesn't rattle) then contact Andrew and I can pretty much guarantee he'll make it right. That's why HMS has the reputation it does - it's not that problems never happen, it's that they get resolved when they do. This is a pretty easy fix but I suspect that Andrew would probably rather have his guys fix it, or bounce it back to Kanile'a if there actually is something wrong with the hole, than ask a customer to press a bushing themselves or live with something less than perfect.

John

wickedwahine11
06-22-2013, 05:38 AM
In all honesty, if you have concerns, issues or dissatisfaction with the instrument you should talking to the seller. I think it can be resolved quickly between both parties in a more private setting rather than a public forum. Just my dos centavos . . .


I agree with you..i hate too see post like this(with pictures) in the public forums...

please send via a Private Message
or call HMS direct they will help you out for sure...

my 2 cents too


+1 Better to resolve things priviately and keep good relationships with the seller....public greivences only strains things...good luck man
I am almost sure the looseness is where worm gear is held in place..
this either can be fixed with a pliers and bent back into place and or replaced...

You know I like all three of you guys, but here I think we may need to agree to disagree. I don't have a problem with the OP's post. I think it was good that he or she posted as they found out that the issue is a minor one.

I am a big fan of Kanile'a, and I think HMS is a fantastic seller, and I don't really see it as an attack on either of them. Even the best makers and sellers might have a small issue like this slip through the cracks. I think one of the best functions of this forum is to provide open discussion on topics that interest, and often, help one another. And sometimes those are not all sunshine and happiness.

Just my own two cents on the topic... :)

For the record, OP, I would let HMS and/or Kanilea know. I am sure one of them will resolve the matter to your satisfaction. If you love the uke, don't let this make you return it.

Kanaka916
06-22-2013, 05:44 AM
Hi Staci . . I think if the seller was kept anonymous, it would have been different matter. Granted, they (HMS) will do everything to make it right but I would hate being informed of a problem in this manner.

hawaii 50
06-22-2013, 05:50 AM
You know I like all three of you guys, but here I think we may need to agree to disagree. I don't have a problem with the OP's post. I think it was good that he or she posted as they found out that the issue is a minor one.

I am a big fan of Kanile'a, and I think HMS is a fantastic seller, and I don't really see it as an attack on either of them. Even the best makers and sellers might have a small issue like this slip through the cracks. I think one of the best functions of this forum is to provide open discussion on topics that interest, and often, help one another. And sometimes those are not all sunshine and happiness.

Just my own two cents on the topic... :)

For the record, OP, I would let HMS and/or Kanilea know. I am sure one of them will resolve the matter to your satisfaction. If you love the uke, don't let this make you return it.


Yes Staci,
I see your point but I know HMS personally and know they will makes this all good with one phone call..

maybe because I know the inner workings and have seen the service that HMS gives to everyone at their store, I do see this an attack on them and Joe at Kanilea..

and yes Kanile'a did let this uke go out the door with small defect and nobody is perfect..that is why I really did not have to read/see the OPs feelings in public...

my 4 cents now....lol

bobO G
06-22-2013, 06:03 AM
Was it an "attack" not sure and not going to comment on that BUT as a guy new to the Ukulele world I have already seen how prompt and helpful HMS is just by reading about other issues people have had . Which is one reason I love and appreciate this forum . So when the time comes for me to spend big bucks on a Uke HMS is at the top of my short list . So I guess the public airing of dirty laundry is a two edge sword . It can be really bad for a company or really good , depending on how they handle the issue . I would say this is my 2 cents but I just bought another Uke and man am I broke .

hibiscus
06-22-2013, 06:07 AM
Quote Originally Posted by Kanaka916 View Post

In all honesty, if you have concerns, issues or dissatisfaction with the instrument you should talking to the seller. I think it can be resolved quickly between both parties in a more private setting rather than a public forum. Just my dos centavos . . .

I agree, but it's not the worst mistake in the world~ it's the second time in a week I've seen a post like this, and I would have called the seller first. Enjoy your new ukulele!

-Emma-
06-22-2013, 06:09 AM
You should contact HMS, their customer service is great.

When I contacted them for advice about something minor I noticed on one of my ukes, they couldn't have been more helpful. I was very impressed with their service :) .

Rodney.
06-22-2013, 06:10 AM
I think it's a good thing to have these issues published in a public place. As long as the poster also reports this issue with the seller, and posts the outcome in the same thread.
Quality ukes and quality sellers are no garantee for perfection, and we the people have the right to know that, and the right to information that leads to awareness of that.
Also it would be good to read how this issue ends, instead of just "knowing them I'm sure this will turn out OK".

hawaii 50
06-22-2013, 06:16 AM
I think it's a good thing to have these issues published in a public place. As long as the poster also reports this issue with the seller, and posts the outcome in the same thread.
Quality ukes and quality sellers are no garantee for perfection, and we the people have the right to know that, and the right to information that leads to awareness of that.
Also it would be good to read how this issue ends, instead of just "knowing them I'm sure this will turn out OK".



but I do know them and I do know they will take care of it..where are you right now?
I live on Oahu and have visited Kanile'a and HMS many times....haha

just trying to "help" out fellow UU members who have no contact with the Ukulele community in Hawaii

-Emma-
06-22-2013, 06:17 AM
I think it's a good thing to have these issues published in a public place. As long as the poster also reports this issue with the seller, and posts the outcome in the same thread.
Quality ukes and quality sellers are no garantee for perfection, and we the people have the right to know that, and the right to information that leads to awareness of that.
Also it would be good to read how this issue ends, instead of just "knowing them I'm sure this will turn out OK".

Regardless of what has been bought, I think the seller should be contacted first so they can be given the chance to resolve the problem with the buyer before it gets posted on a forum.

GKK
06-22-2013, 06:17 AM
The Op is just asking for honest Advice.

HMS's reputation speaks for itself and will not be affected by this post.

I would personally, just tighten down the nut and be done with it...

mm stan
06-22-2013, 06:29 AM
The Op is just asking for honest Advice.

HMS's reputation speaks for itself and will not be affected by this post.

I would personally, just tighten down the nut and be done with it...
Personally I don't think it's the nut, it is the bracket that is sloppy and too loose for the worm gear tuner knob shaft..there is no nut there....

hawaii 50
06-22-2013, 06:35 AM
The Op is just asking for honest Advice.

HMS's reputation speaks for itself and will not be affected by this post.

I would personally, just tighten down the nut and be done with it...


the Kanile'a tuners that they used are press fitted into the top side of headstock..
there is no nut to tighten...that is why you talk to people who know the right answers..
sometimes info from people like you who mean well, are not correct and the forums makes thing worst not better...

my 6 cents now...haha

Toucan Mango
06-22-2013, 06:53 AM
Myself If I was unsure what to do, I would have posted pics in the luthier's lounge & asked if it was an easy fix or should I send it back to the vendor, I would have left all names out. But that's just me, no biggie. :cool:

coolkayaker1
06-22-2013, 07:05 AM
Another option: Return it to HMS and pay a very small upgrade charge ( its under a hundred bucks) and have Gotoh Planetary Tuners installed for all four. It'll make your uke sizzle, both for you and if you ever decide to sell.

Dan Uke
06-22-2013, 07:17 AM
It's tough in a public forum since many people "know" or "like" people and companies in the industry....that's why it's hard to give honest opinions without getting someone else to defend the other position. Everyone has a different approach to handle things. It's a public forum.

I'm talking mainly to myself as I thread jack, disagree or defend all the time!! What were we talking about again? LOL

wayfarer75
06-22-2013, 10:48 AM
You know I like all three of you guys, but here I think we may need to agree to disagree. I don't have a problem with the OP's post. I think it was good that he or she posted as they found out that the issue is a minor one.

I am a big fan of Kanile'a, and I think HMS is a fantastic seller, and I don't really see it as an attack on either of them. Even the best makers and sellers might have a small issue like this slip through the cracks. I think one of the best functions of this forum is to provide open discussion on topics that interest, and often, help one another. And sometimes those are not all sunshine and happiness.

Just my own two cents on the topic... :)

For the record, OP, I would let HMS and/or Kanilea know. I am sure one of them will resolve the matter to your satisfaction. If you love the uke, don't let this make you return it.

I posted here with an issue about a uke that had a twisted neck that I eventually returned. I have never named the seller, because I didn't want to come across as bashing them--and frankly, the situation surrounding the uke's procurement and delivery to me was unusual. They knew about the post, and I did contact them about it as well as posting here. I was within the return window, but I wanted advice since I'm a noob at least where stringed instruments are concerned. I didn't want to return the uke because I loved it and wanted some reassurance from others in the know. The seller took good care of me, though took a while getting back to some of my emails (some were very promptly answered). I was given several options to fix the issue, and I was never concerned that it wasn't going to be resolved.

In my own experience, I know that the sellers with a good reputation here on UU have that reputation for a reason. That's why I chose the seller that I did. When I found my uke had a twisted neck, I was not so much disappointed with the seller but sad I would have to return the uke. Especially since LoPrinzis aren't so easy to get. I got a Kelii concert eventually, which still leaves me open to get a LoPrinzi soprano later when the time is right. (I still want one; I loved the neck.) ...Okay, that was longer than I meant to go on. All that said, I agree that I don't think it's bad that the OP posted that the Kanilea was bought from HMS; it shows that no matter who the seller is, sometimes not-so-awesome things happen.

If my issue had been a tuner out of joint like this, I would have taken it to a local luthier first. If I didn't have someone local to look at it, I'd talk to HMS about it and see what they say. People replace tuners all the time; it's not a structural issue.

ranilus
06-22-2013, 12:49 PM
I did not mean to offend so many with my inclusion of the seller's identity. I cannot edit the title of the thread. I will close this thread and let it sink. I have also reported this issue to mods.

If anyone knows how to edit/remove thread, please message me and let me know.

I just wanted to know if this was a big issue - I've bought 5 ukes from the seller and have been satisfied! They have great service, great prices, and their selection of ukes is great.

Thank you for those who've shown understanding and advice on the actual matter.