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View Full Version : Ordered from HMS...Now Have to Wait...Your Experiences?



frets alot
08-16-2013, 08:39 AM
At the end of July, I purchased a Pono AB from HMS on-line. Turns out, they didn't have what I requested in stock, so I'm going to have to wait until their next shipment of Pono's, which will likely be a couple of months.

They offered to cancel my order and refund my money, or they said I could keep the order in and they'd fill it when they got a uke that fits my order. I kept my order in and have paid them in full.....(makes me nervous).

Has anyone else had to wait a couple of months for a uke from HMS, after having paid for it? Am I worrying for nothing? Should I just relax? Will HMS remember to fill my order? Any thoughts?

Thanks.

PS. I have emailed HMS a couple of questions on two occasions since finding out I had to wait, and I haven't heard anything back. :(

ukemunga
08-16-2013, 08:41 AM
I think you have nothing to worry about other than waiting. HMS is very reputable and definitely good peeps.

Just not so good sometimes with email follow-ups. Give them a call to quell your fears.

Dan Uke
08-16-2013, 08:44 AM
hahaha...your screen name can be interpretted a couple of ways

I don't think you are really worried or you would have asked for a refund.

coolkayaker1
08-16-2013, 08:45 AM
Has anyone else had to wait a couple of months for a uke from HMS, after having paid for it? Am I worrying for nothing? Should I just relax? Will HMS remember to fill my order? Any thoughts?

Thanks.

(

Yes. Yes. Yes. Yes. No.

Ukejenny
08-16-2013, 08:51 AM
Having a well setup instrument from a reputable dealer will be worth the wait. What bums me out is that, this time of year, yuke inventory is running low. All our family birthdays are now, so finding gifts has been hit and miss.

hawaii 50
08-16-2013, 08:59 AM
Having a well setup instrument from a reputable dealer will be worth the wait. What bums me out is that, this time of year, yuke inventory is running low. All our family birthdays are now, so finding gifts has been hit and miss.

Aloha Jenny

yes I guess inventory is running low this time of year...but HMS(aka The Ukulele Site) is Pono so when they are waiting for new stock...they(Pono) the Ukuleles comes directly from the Pono factory and then set up at the warehouse here on Oahu...

so you are getting a brand new never played Pono from Andrew's dad John...that is cool!

I see no problems with your deposit..and I am sure they will complete your order as soon as they can...

Telperion
08-16-2013, 09:15 AM
You've got nothing to worry about. I've dealt with Andrew on a few occasions. He is absolutely reputable and will make sure your order is right. Sorry you have to wait, though. That can be agonizing!

-Steve

Stevelele
08-16-2013, 09:23 AM
HMS is the best. I wish I could buy everything from them, including books, groceries and even a house. They are super honest and do awesome set up work that most people don't even realize.

coolkayaker1
08-16-2013, 09:56 AM
HMS is the best. I wish I could buy everything from them, including books, groceries and even a house. They are super honest and do awesome set up work that most people don't even realize.
I agree. I think Andrew and HMS is the cat's pajamas.

mikelz777
08-16-2013, 10:54 AM
I'm certain that HMS is very reputable and concerned about their customers given all of the praise I've read here but I do have to say that they are terrible about answering email. I've sent them emails on 2-3 occasions and never got a response from them.

BigSkyUkuleleGirl
08-16-2013, 11:06 AM
Nothing to worry about, I got my Kamaka from them earlier this year. The group is right about the emails tho' - call if you have any ques, I found them always pleasant and willing to answer any and all questions by phone.

Newportlocal
08-16-2013, 11:16 AM
Nothing to worry about. It will all be o.k. You are safe. They have a great reputation because they have earned it.:D

hawaii 50
08-16-2013, 11:24 AM
I'm certain that HMS is very reputable and concerned about their customers given all of the praise I've read here but I do have to say that they are terrible about answering email. I've sent them emails on 2-3 occasions and never got a response from them.

you can always call them..if it is important question I know they want to help

AndrewKuker
08-16-2013, 11:54 AM
At the end of July, I purchased a Pono AB from HMS on-line. Turns out, they didn't have what I requested in stock, so I'm going to have to wait until their next shipment of Pono's, which will likely be a couple of months.

They offered to cancel my order and refund my money, or they said I could keep the order in and they'd fill it when they got a uke that fits my order. I kept my order in and have paid them in full.....(makes me nervous).

Has anyone else had to wait a couple of months for a uke from HMS, after having paid for it? Am I worrying for nothing? Should I just relax? Will HMS remember to fill my order? Any thoughts?

Thanks.

PS. I have emailed HMS a couple of questions on two occasions since finding out I had to wait, and I haven't heard anything back. :(

Hey Susan, Don't get me wrong, I don't mind the post. Friends are nice to us, even in spite of our imperfections. But just to be fair. We showed you pictures of 2 of them in stock but you didn't like the look. And Chris told you it would be the end of September or even October. But we love you for even wanting to give us your business and will certainly hook it up with a choice Bari asap. I promise to go to work for you right when they arrive. Crystal just credited this one though because I don't want you to worry. We will get like 70 or 80, it's not gonna be out again quickly so no worries. Thanks!! Andrew (808)781-9168

mm stan
08-16-2013, 12:13 PM
Aloha Frets Alot...
Pono's and Andrew are the the best, be patient and you will get a great playing uke you will enjoy playing...their set up is the best of the best and their goal is trying to please all.
I must say, I been to HMS and played a Pono Mahogany baritone and it sure was sweet sounding and played comfortly....and it did resonate well...
may well be the best bargin for the price and with the set up stand up to the K brands.....
PS, As you know all ukes have their own voice, I'd ask andrew to play each for you and pick the best by ear....asthetics is always secondary to me...Good Luck

Uncle Leroy
08-16-2013, 12:19 PM
I just ordered a KoAloha Superconcert from them. I had to call them because their site doesn't acknowledge FPO Addresses. I emailed Andrew and Zach because I forgot to tell them that I wanted the uke setup low G. I also suggested to Andrew how the FPO/Military postal system works. I got an email reply from both Zach and Andrew the very next day. This is my first experience with HMS but so far they have been great to me. Really looking forward to receiving the uke. I have had alot of people tell me that their setups are exceptional.

hawaii 50
08-16-2013, 01:20 PM
I just ordered a KoAloha Superconcert from them. I had to call them because their site doesn't acknowledge FPO Addresses. I emailed Andrew and Zach because I forgot to tell them that I wanted the uke setup low G. I also suggested to Andrew how the FPO/Military postal system works. I got an email reply from both Zach and Andrew the very next day. This is my first experience with HMS but so far they have been great to me. Really looking forward to receiving the uke. I have had alot of people tell me that their setups are exceptional.

Great...congrats on the new KoAloha

Zack is the shipping Guru at HMS so he problably happy that you filled him in on FPO addresses...I worked at the Post Office and saw that there were all kinds of ways to send packages to FPO/APO..Zack very helpful with shipping questions too..

fyi Zack is a Na Hoku award winner...the Hawaiian Grammy awards...kind of cool

Brian W
08-16-2013, 03:56 PM
I have dealt with HMS a few times, and have even had a nice conversation with Andrew over the phone on one occasion. They are reputable and great to work with, and I have never had a problem. They generally respond quickly to e-mails, however one time I had to e-mail Andrew twice about a question. I later found out he was extremely busy, and forgot to get back to me. He apologized for not returning my e-mail the first time, but it really wasn't a big deal to me; he still answered my question. I do not think you realize just how busy they are or how hard they work at ensuring your satisfaction. They do a great job making sure every instrument is setup (including the $100 ukuleles) before leaving the store and will put on any set of strings you request at no extra charge. You have nothing to worry about.

Dan Uke
08-16-2013, 05:37 PM
I've had no problems and emails were replied to in a timely manner but I did send an email to Zach vs. sending it to the general email. Great customer service!!

silveraven
08-16-2013, 05:44 PM
The only times I didn't get a reply from HMS were when I used the website contact form/general email...but they may have solved that already. Direct emails with Andrew were replied very promptly. I know I sound very fangirl, but two months down the road I'm still very impressed with how Andrew dealt with my order for my first uke. It wasn't an expensive order, but he stuck with me through some horrible PayPal issues. Don't worry, you (and your uke!) are in safe hands.

frets alot
08-17-2013, 02:34 AM
Thanks everyone. Sounds like HMS is top notch. It is my first order with them. Andrew and Chris have been great. I guess I just needed some reassurance. I didn't intend this post resulting in Andrew crediting my money back, but it goes to show how he wants me to be at ease. I'm getting a better appreciation of just how much business they do. I will sit back and be patient and do the waiting thing that I've had to do so many times before with instruments. Looking forward to a new Pono AB from HMS.

silveraven
08-17-2013, 03:40 AM
Thanks everyone. Sounds like HMS is top notch. It is my first order with them. Andrew and Chris have been great. I guess I just needed some reassurance. I didn't intend this post resulting in Andrew crediting my money back, but it goes to show how he wants me to be at ease. I'm getting a better appreciation of just how much business they do. I will sit back and be patient and do the waiting thing that I've had to do so many times before with instruments. Looking forward to a new Pono AB from HMS.

Looking forward to your NUD post! :)

I'll Fly Away
08-20-2013, 08:46 PM
Hey Frets Alot (love your handle),
I'm new to the uke scene but I've already had great dealings with HMS. BTW, whereabouts are you in Northern Michigan? I'm guessing lower peninsula, but I have a summer home on Lake Superior in the U.P. I also go there for Christmas (snow, you know:) ) some years. Anyway, I'd love to know about any uke activity up there, or even in the Traverse City area, if you know of any uke action there. Thx.

frets alot
08-21-2013, 01:47 AM
Hey Frets Alot (love your handle),
I'm new to the uke scene but I've already had great dealings with HMS. BTW, whereabouts are you in Northern Michigan? I'm guessing lower peninsula, but I have a summer home on Lake Superior in the U.P. I also go there for Christmas (snow, you know:) ) some years. Anyway, I'd love to know about any uke activity up there, or even in the Traverse City area, if you know of any uke action there. Thx.
I'm in Gaylord. We love the snow! Not much uke action here, but I attend festivals in Evart and Midland each year where there are uke jams and workshops. Lansing and Midland have uke groups, but none here yet. Not sure about TC.
Yes, I have heard nothing but good about HMS. Hopefully I will end up with a Pono AB from them. I'm looking forward to it.

Skinny Money McGee
08-21-2013, 02:03 AM
I'm in Gaylord. We love the snow! Not much uke action here, but I attend festivals in Evart and Midland each year where there are uke jams and workshops. Lansing and Midland have uke groups, but none here yet. Not sure about TC.
Yes, I have heard nothing but good about HMS. Hopefully I will end up with a Pono AB from them. I'm looking forward to it.

Uke festival in Midland? When and where? I know there's a uke group out of Saginaw, but please PM me with info for the one in Midland. (where I live)

frets alot
08-21-2013, 02:54 AM
Uke festival in Midland? When and where? I know there's a uke group out of Saginaw, but please PM me with info for the one in Midland. (where I live)
I didn't say uke festival. They are music festivals. Midland's is the Midland Folk Music Festival in late August. All instruments, including uke. http://www.folkmusicsociety.org/festival
You are right, though, the uke group I'm thinking of is Saginaw (SUGAR), not Midland.

Skinny Money McGee
08-21-2013, 02:59 AM
Thanks for the info. I just moved back to Midland after being gone for 30 years.