hammer40
Well-known member
I recently sent away for a few sets of Galli strings (out of Italy) to try out. They have been making guitar strings for a long time but just this year ventured into uke strings. They have Fluorocarbon sets available, UX770 is the tenor set.
When I received the strings, and opened a package, I found that the strings were all in one single pouch and not marked in any way. I found it difficult to distinguish between the strings by eye. I thought that was pretty lame, so I sent an email to galli. This was the response I got a day later.
"Dear Sir
We are very sorry for the difficulty we have caused. It is our project to pack the ukulele single strings separately and your suggestion will be for sure an incentive to u for doing it. We truly hope one day you will come back to be a customer of our strings
With best regards
Customer care"
While I haven't strung these up yet and don't know how they sound, I thought it was great that they responded to a complaint and very quickly at that.
When I received the strings, and opened a package, I found that the strings were all in one single pouch and not marked in any way. I found it difficult to distinguish between the strings by eye. I thought that was pretty lame, so I sent an email to galli. This was the response I got a day later.
"Dear Sir
We are very sorry for the difficulty we have caused. It is our project to pack the ukulele single strings separately and your suggestion will be for sure an incentive to u for doing it. We truly hope one day you will come back to be a customer of our strings
With best regards
Customer care"
While I haven't strung these up yet and don't know how they sound, I thought it was great that they responded to a complaint and very quickly at that.