So I bought a used Mya Moe tenor off of Craigslist and it arrived with what looks like an attempt to lower the action by sanding down the saddle which went too far. As a result, when played hard the frets buzz. It looked like the saddle was cut to match the radius of the fretboard so I didn't want to use just any saddle to replace it.
I emailed Mya Moe, mid day Saturday, about a uke that I didn't even buy from them asking if I could buy a replacement saddle. Within a couple of hours I got an email back from Gordon offering (a) to mail me a new saddle free of charge, or (b) if I wanted to pay for shipping to fix it for free!! I thought this was incredibly generous; I asked him to send me the new saddle since I can easily get it set up here. It seems like a bit of effort to mail the uke back to Mya Moe.
This is seriously amazing considering that (a) I didn't even buy the uke from them, and (b) the problem with the uke is clearly the result of someone's botched attempt to alter it, and (c) this was a rapid response on a Saturday.
I emailed Mya Moe, mid day Saturday, about a uke that I didn't even buy from them asking if I could buy a replacement saddle. Within a couple of hours I got an email back from Gordon offering (a) to mail me a new saddle free of charge, or (b) if I wanted to pay for shipping to fix it for free!! I thought this was incredibly generous; I asked him to send me the new saddle since I can easily get it set up here. It seems like a bit of effort to mail the uke back to Mya Moe.
This is seriously amazing considering that (a) I didn't even buy the uke from them, and (b) the problem with the uke is clearly the result of someone's botched attempt to alter it, and (c) this was a rapid response on a Saturday.