I received a Lanikai S-TEK blem from Butler Music yesterday, but the Fishman Kula preamp/tuner/pickup did not work. It would power on, but would not tune or amplify. I used new batteries, made sure the tuner was off, tested my other ukes with the battery and amp, which did work, but nada on the Kula.
When I emailed Butler, they immediately said they would ship me another one fully checked out, and include a return label for the one I have. Very happy with the way they handled it.
In the mean time, while I wait for the replacement S-TEK, and my Hanknn to return from the luthier lowering the action (which I'll do myself from now on), and delivery of the Bruce Wei mandolele in a couple of weeks, and delivery of the East-Start arch-top at the end of February, I'm going to swap out the poorly conceived Fishman Sonicore preamp/pickup in my new Lanikai zebra wood I received Friday and install a Fishman Isis+ in the side (which I've done with the quilted ash, and the monkey pod I gifted).
When I emailed Butler, they immediately said they would ship me another one fully checked out, and include a return label for the one I have. Very happy with the way they handled it.
In the mean time, while I wait for the replacement S-TEK, and my Hanknn to return from the luthier lowering the action (which I'll do myself from now on), and delivery of the Bruce Wei mandolele in a couple of weeks, and delivery of the East-Start arch-top at the end of February, I'm going to swap out the poorly conceived Fishman Sonicore preamp/pickup in my new Lanikai zebra wood I received Friday and install a Fishman Isis+ in the side (which I've done with the quilted ash, and the monkey pod I gifted).
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