itsme
Well-known member
Everyone here raves about HMS and their fantastic customer service. To be honest, I once made an inquiry and received a response in record time, so I was impressed, although I ended up buying a used Pono from the Marketplace here instead of HMS.
I made my first purchase from HMS a week ago... a set of Fremont strings that were listed as being in stock. There was a disclaimer about their shipping:
Maybe I've gotten spoiled by all the ebay sellers who bust their humps to get packages out by the next day. Or that places like Amazon can offer two-day shipping and have it actually on your doorstep in only two days.
I can understand being busy, I can understand how it would take longer for setups and custom requests. But I really don't understand how it's been a week since I placed (and paid for) my order and they still haven't shipped a set of strings that were in-stock when all they had to do was slap a label on the envelope. (Or even hand write the address, which MGM used to do when I bought strings from him on ebay.)
Am I being unrealistic here to expect that it shouldn't take them a week (and counting) to ship a set of strings?
I made my first purchase from HMS a week ago... a set of Fremont strings that were listed as being in stock. There was a disclaimer about their shipping:
But I figured that didn't apply, as I wasn't ordering a uke that needed any set up, and requested the "just put them in an envelope first-class" shipping. A week later, my order status still says "processing."We are currently experiencing delays due to the number of orders and time required to setup your ukulele correctly.
Right now, processing is one week but we will soon be back to our standard 2 day turn around.
Maybe I've gotten spoiled by all the ebay sellers who bust their humps to get packages out by the next day. Or that places like Amazon can offer two-day shipping and have it actually on your doorstep in only two days.
I can understand being busy, I can understand how it would take longer for setups and custom requests. But I really don't understand how it's been a week since I placed (and paid for) my order and they still haven't shipped a set of strings that were in-stock when all they had to do was slap a label on the envelope. (Or even hand write the address, which MGM used to do when I bought strings from him on ebay.)
Am I being unrealistic here to expect that it shouldn't take them a week (and counting) to ship a set of strings?