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kkimura
05-07-2014, 01:00 AM
"Frozen Uke Day" today. Had a uke shipped to where I work so someone would be there to receive it. FedEx left it at the front door at 6:47pm after everyone left to go home. Temperature dropped to 30F over night. So I'm headed to work and will let the box thaw out before opening it. Rats.

dkcrown
05-07-2014, 01:20 AM
Let it acclimate indoors for 2-3 hours before you open it. It should be OK.:)

kkimura
05-07-2014, 02:58 AM
Let it acclimate indoors for 2-3 hours before you open it. It should be OK.:)

That's re-assuring, thanks! I'll open it up during my lunch break.

kkimura
05-07-2014, 07:33 AM
66614 66615

So after letting the box sit four hours and the gig bag one hour, I take a look at the ukulele and find the binding separating from the back on both sides of the lower bout. The uke is otherwise fine and sounds good.

Anyone have an idea as what a luthier might charge to repair the separations?

Teek
05-07-2014, 07:40 AM
Did it need a signature? If so first I would contact the shipper to get on FedEx. Bummer and sorry!

kkimura
05-07-2014, 07:50 AM
Did it need a signature? If so first I would contact the shipper to get on FedEx. Bummer and sorry!

Didn't need a signature according to the shipper. I've sent the pics to the shipper and am waiting to hear what they recommend.

davidrboy
05-07-2014, 07:52 AM
I thought F.U. Day was going to mean something different. Was that just me?
Sorry about the frozen uke. Shouldn't be a difficult fix.

Ukuleleblues
05-07-2014, 07:53 AM
Did it need a signature? If so first I would contact the shipper to get on FedEx. Bummer and sorry!
If it is a new uke I would contact the seller also after the shipper. Are you sure there is no more damage. It kind of looks like it might have been dropped and compressed it some so the side binding popped. I,d get a mirror and look inside, try pressing in the bottom to see if there is any movement. I would think excessive head would be apt to do this, plus 30. Degrees is not that cold. Bummer. I once got a uke where the neck was broke clean in half due to poor packing?

Doc_J
05-07-2014, 07:56 AM
It kind of looks like a manufacturing defect to me.

If the uke was well packed and the box shows signs of damage, it was a manufacturing defect. Call the place where you bought it, email those pics to them. See what they say. I'm sure they will make it good.

Icelander53
05-07-2014, 08:05 AM
Mind showed up today and I ripped it open before considering that temperature thing as winter is over here. I don't think it got below 50 though. I quickly put it back in the box to let it set for an hour or two to come up to my 70 degree house. All should be well. I think I dodged that bullet.

It's my most expensive uke yet and I just had to look at it. Solid Spruce top and Solid Mahogany back and sides. My first solid wood uke. Lets hope it sounds good. It seemed to be in good condition.

I hope you can get yours going easily. (didn't read past your first post before posting this) It's a real bummer to have one come in compromised.

kkimura
05-07-2014, 08:10 AM
I thought F.U. Day was going to mean something different. Was that just me?
Sorry about the frozen uke. Shouldn't be a difficult fix.

Well, yes, the potential is there. :)

kkimura
05-07-2014, 08:13 AM
If it is a new uke I would contact the seller also after the shipper. Are you sure there is no more damage. It kind of looks like it might have been dropped and compressed it some so the side binding popped. I,d get a mirror and look inside, try pressing in the bottom to see if there is any movement. I would think excessive head would be apt to do this, plus 30. Degrees is not that cold. Bummer. I once got a uke where the neck was broke clean in half due to poor packing?

In this case the shipper I referred to is the seller. Sorry for the confusion. No signs of "drop" damage on the bottom of the uke or shipping carton. The binding on the lower bout front looks fine. The inside looks ok and tapping doesn't cause any rattles.

kkimura
05-07-2014, 08:16 AM
Icelander53,

Mine is used so it was easier for me to let it sit. Brand new and as nice as yours sounds like would be a lot harder to resist,

kkimura
05-07-2014, 08:22 AM
It kind of looks like a manufacturing defect to me.

If the uke was well packed and the box shows signs of damage, it was a manufacturing defect. Call the place where you bought it, email those pics to them. See what they say. I'm sure they will make it good.

The uke was well packed and the seller has offered to reimburse the repair. Anyone know a good luthier in the Lebanon, NH area?

peaceweaver3
05-07-2014, 09:32 AM
I thought F.U. Day was going to mean something different. Was that just me?
Sorry about the frozen uke. Shouldn't be a difficult fix.

No, it was me too, I just didn't want to say anything. And as it turns out, I guess it was more than Frozen. I am no help of course, but sorry about the damage. :(

kkimura
05-07-2014, 09:43 AM
Thanks everyone for your kind thoughts and good suggestions on my NUD, FUD. I'll post better pics when this turns the corner to a GUD (Good Uke Day).

kkimura
05-09-2014, 08:32 AM
This is moving in the "Good Uke Day" direction. FedEx just picked up the uke for repair at the seller's facility. Estimated new NUD in a week maybe.

peaceweaver3
05-09-2014, 09:04 AM
Great to hear this, let us know how it turns out. Sorry you have to wait again though!

kkimura
05-25-2014, 05:52 PM
Well it's been a couple of weeks since FedEx picked up the uke for repair. We had an email exchange last week about the repair details. I left it to their best judgement as to how to repair the separated binding.
I'm getting a little antsy about the wait. A recent credit card statement show I've been charged for the uke purchase.

kkimura
05-28-2014, 08:05 AM
Just got word that they found the cause and fixed the problem. A brace was cut too long and was pushing the sides out. The uke is on the way home!

kkimura
05-30-2014, 06:45 AM
The Ohana TK-38 got here at noon today all repaired and ready to go!

67240
67241
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Thanks to everyone at Elderly Instruments that helped make this a positive customer service experience for me.

peaceweaver3
05-30-2014, 06:53 AM
Glad everything worked out and thanks for sharing your experience! Hope you enjoy the uke now!

hawaii 50
05-30-2014, 07:04 AM
congrats on the new uke....
patience comes with age :) and I am happy you are happy....

keep on strumming

Ukejenny
05-30-2014, 08:43 AM
Thanks everyone for your kind thoughts and good suggestions on my NUD, FUD. I'll post better pics when this turns the corner to a GUD (Good Uke Day).

So glad it all worked out. The most recent photos look great. I hope you are really enjoying playing your new uke.

Telperion
05-30-2014, 08:54 AM
Great! Glad to see your Ohana is back. Looks to be in great shape too. Just in time for the weekend!

-Steve

kkimura
05-30-2014, 09:58 AM
Thanks everybody!