southpawmark
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- Mar 8, 2013
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Ok, I figured this is worth sharing with you all for giggles. I won't mention names because I'm not out to destroy the reputation of a Uke maker but this issue ticked me off.
I ordered my second Uke recently. I'm a nice Uke but I know my next one will be either a Pono, KoAloha or Kamaka Uke. Anyway, here's the issue. I paid for the Uke and added a special request that was written in the comments section of the order. What I wrote under special instructions was simple. "Please do a lefty-handed setup on this Ukulele for me". One week passed and I had no email from them so I sent a specific email asking for my Ukulele to be setup for a lefty-handed player and I requested any information about shipping my instrument and/or when it would be ready. No response. Three weeks later I sent another email asking if they were having a problem with my emails. No response. I used the option to contact them from their website and I finally get a response. This is what I asked them. "I have contacted you twice regarding the setup of my instrument and received no response. Did you get my previous emails"? Their response to me, and I quote "Dear Mr. Gailmor, we apologize for any inconvenience you have had in contacting us. We didn't receive any email from asking for a left-handed setup. However, if you know how to restring a guitar then restringing a Ukulele should be easy." Did you notice their response? I never said anything about left-handed setup when I contacted them through their website. They had two options: email or website contact. Now, the final message I sent was simply asking them if they had received any of my messages. I never mentioned left-handed. How would they know this unless they had received my messages and ignored them? My suspicion is this. Someone saw all of my messages and ignored them. They also ignored the special instructions on my original order when I specifically asked for a left-handed setup. I think they were embarrassed in the end and tried to backpedal out of a sticky situation. I suspect they knew that I was on to them and realized that they were lying. I would have had more respect for them if they had been honest with me. Best part? This is the second time this has happened to me. Next time I'm ordering a Pono, KoAloha, or Kamaka Ukulele. I know those Uke makers will not ignore my requests.
Anyway, just wanted to share this. I find it funny that this has happened to me 2x's with two different vendors. See what we southpaws have to go through? lol
I ordered my second Uke recently. I'm a nice Uke but I know my next one will be either a Pono, KoAloha or Kamaka Uke. Anyway, here's the issue. I paid for the Uke and added a special request that was written in the comments section of the order. What I wrote under special instructions was simple. "Please do a lefty-handed setup on this Ukulele for me". One week passed and I had no email from them so I sent a specific email asking for my Ukulele to be setup for a lefty-handed player and I requested any information about shipping my instrument and/or when it would be ready. No response. Three weeks later I sent another email asking if they were having a problem with my emails. No response. I used the option to contact them from their website and I finally get a response. This is what I asked them. "I have contacted you twice regarding the setup of my instrument and received no response. Did you get my previous emails"? Their response to me, and I quote "Dear Mr. Gailmor, we apologize for any inconvenience you have had in contacting us. We didn't receive any email from asking for a left-handed setup. However, if you know how to restring a guitar then restringing a Ukulele should be easy." Did you notice their response? I never said anything about left-handed setup when I contacted them through their website. They had two options: email or website contact. Now, the final message I sent was simply asking them if they had received any of my messages. I never mentioned left-handed. How would they know this unless they had received my messages and ignored them? My suspicion is this. Someone saw all of my messages and ignored them. They also ignored the special instructions on my original order when I specifically asked for a left-handed setup. I think they were embarrassed in the end and tried to backpedal out of a sticky situation. I suspect they knew that I was on to them and realized that they were lying. I would have had more respect for them if they had been honest with me. Best part? This is the second time this has happened to me. Next time I'm ordering a Pono, KoAloha, or Kamaka Ukulele. I know those Uke makers will not ignore my requests.
Anyway, just wanted to share this. I find it funny that this has happened to me 2x's with two different vendors. See what we southpaws have to go through? lol