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View Full Version : Outdoor Ukulele... Tenor folks



Ukejenny
07-04-2014, 07:21 PM
I notice there hasn't been an update on the Facebook page since June 17th in reference to the ordered tenors.

Any speculations or information on what the holdup might be?

Icelander53
07-04-2014, 09:11 PM
I've sent them emails several time and never even had the courtesy of a response once. That's pretty frustrating. At this point I've just put the whole thing out of mind for now cause I don't think I'll see it this summer and that was my plan to have it for summer camping. But if I don't hear something in a month or so I might just cancel my order. I don't appreciate being ignored. I'm a paying customer.

Icelander53
07-05-2014, 01:09 AM
Just sent them another email. If I don't get a response this time within a few days I'll likely just cancel. Thanks for posting this as I might not have acted otherwise.

Ukejenny
07-05-2014, 10:35 AM
Oh, goodness, I hope I didn't churn things up for you. I want to hold out and hope that they will get back to folks. I posted a question on the Facebook page and it is so unlike the company to not have something posted every week. Up until mid-June - they were so good about giving updates, even if nothing really new was going on. My husband, who has some experience with plastic injection molding and manufacturing, is starting to feel ominous about the whole thing. I was hoping to have the ukuleles here in time to go on vacation to the beach. Now, I guess I can either take a blue Mahalo that sounds pretty spotty, or my beloved Ohana soprano that I do not want out in the elements.

ChrisDeston821
07-05-2014, 11:54 AM
Aye, still waiting here, it was only recently that I realised there were any updates at all (I didn't have them added on Facebook)

Icelander53
07-05-2014, 01:03 PM
Oh, goodness, I hope I didn't churn things up for you. I want to hold out and hope that they will get back to folks. I posted a question on the Facebook page and it is so unlike the company to not have something posted every week. Up until mid-June - they were so good about giving updates, even if nothing really new was going on. My husband, who has some experience with plastic injection molding and manufacturing, is starting to feel ominous about the whole thing. I was hoping to have the ukuleles here in time to go on vacation to the beach. Now, I guess I can either take a blue Mahalo that sounds pretty spotty, or my beloved Ohana soprano that I do not want out in the elements.

You did nothing but remind me of something I'd been getting concerned about but I've been busy with other UAS issues. That tenor was a bit of a novelty item for me and my gf. I can take my Fluke camping and I know it sounds good and will hold up well. So I'm not waiting just to find out I won't see it this summer. All they had to do is respond to one of my very polite enquiries to date. But it looks like they choose to consider me unimportant or a sale already made and in no need of further attention. Well they're in for one tiny surprise. I spent much of my life in sales. I learned that there is a real person on the other end of that purchase with their own needs and wants and concerns. If they call me to express them then I respond to reassure them or let them know the bad news and give them a proper choice so they might not leave forever. But if I cancel this order I forget this company ever existed unless someone asks me what I think about them. And that's that. I move on.

Ukejenny
07-05-2014, 01:50 PM
You did nothing but remind me of something I'd been getting concerned about but I've been busy with other UAS issues. That tenor was a bit of a novelty item for me and my gf. I can take my Fluke camping and I know it sounds good and will hold up well. So I'm not waiting just to find out I won't see it this summer. All they had to do is respond to one of my very polite enquiries to date. But it looks like they choose to consider me unimportant or a sale already made and in no need of further attention. Well they're in for one tiny surprise. I spent much of my life in sales. I learned that there is a real person on the other end of that purchase with their own needs and wants and concerns. If they call me to express them then I respond to reassure them or let them know the bad news and give them a proper choice so they might not leave forever. But if I cancel this order I forget this company ever existed unless someone asks me what I think about them. And that's that. I move on.

Well said. Can't say I blame you.

Andy Chen
07-05-2014, 06:05 PM
To be fair to them, I emailed for a full refund and got it promptly.

Icelander53
07-06-2014, 05:47 AM
That's great news. I didn't even know they had charged my card yet.

actadh
07-08-2014, 10:50 AM
Update on the tenor pre-order page today -

July 8th Update: The molder completed changes to the top part mold to increase resin flow, and will be running top parts soon. The body parts are complete and all other parts are ready for production.

Ukejenny
07-08-2014, 12:55 PM
I'm glad they finally updated. Posts on their page were started to sound worrisome. My husband posted one as me (he doesn't have a FB account), asking for any information good or bad.

Icelander53
07-08-2014, 04:07 PM
Update on the tenor pre-order page today -

July 8th Update: The molder completed changes to the top part mold to increase resin flow, and will be running top parts soon. The body parts are complete and all other parts are ready for production.


That's the same update they had a month or more ago isn't it? Not very reassuring to me, I think they just changed the date is all.:(

tattoobabaloo
07-08-2014, 04:46 PM
That's the same update they had a month or more ago isn't it? Not very reassuring to me, I think they just changed the date is all.:(

yeah I noticed that too. same update from last month, just switched the date.

Icelander53
07-09-2014, 02:36 AM
Well once again trying to contact them was an exercise in futility. I've tried 4 times over two months. It's not surprising they don't give a phone number. IMO they have no intentions toward customer interface beyond making an initial sale.

Well the problem for me was things slowed to a halt as as far as I could tell on progress in actually getting them made. This latest update was no update at all as they left the current update in place and just put up a new date. To me, without being able to ask, that means production issues and they are stuck. Who knows what those issues, if any, actually are. I for one have given up any hope of having it for this summers camping travels which was the whole idea behind this purchase. Beyond that it really serves no purpose for me beyond being a novelty.

I've cancelled my order as of this morning. I'll be curious to see how this all plays out for the rest of you all. It's disappointing of course but the blow was softened completely by my getting a email from HMS notifying me that my new PONO has left their building and should be in my hands by the weekend.:)

actadh
07-09-2014, 07:17 AM
I'm really trying to be optimistic. Seems that they did not realize that a bigger size would create such production issues.

I wanted a ukulele I could take traveling this summer for several trips- one that could stay in a hot car for 5-6 hours without babying it. I picked up a Silvertone soprano as a beater ukulele. Problem is, I really like it. It sounds great with a mellow mahogany uke tone. So, it travels in the passenger seat with the AC blowing on it and then gets carried around with me so it does not stay in the car and warp etc. which kind of negates the non-babying aspect.

I am down for the Clara Roadtrip next month. I know that it will deliver all that I wanted in the Outdoor Ukulele plus have a fantastic sound. So, while I support the concept of the OU, it may be time to move on.

iamesperambient
07-09-2014, 07:20 AM
I'm glad they finally updated. Posts on their page were started to sound worrisome. My husband posted one as me (he doesn't have a FB account), asking for any information good or bad.

I was actually considering buying one of the tenors just as a take anywhere tenor i could beat up.
I was considering selling a few things i had around to buy it but now after people saying their
canceling their orders and theres no response from them in regards to their orders i'll have to pass
the tenor ones looked pretty cool too oh well!

SteveZ
07-09-2014, 08:07 AM
Did a little fast research on Outdoor Ukulele and it's tenor ukulele. This is an interesting article which may put some light in this.

http://3dprintingindustry.com/2014/03/10/realize-inc-creates-playable-3d-printed-ukulele-prototype-outdoor-ukulele/

There is a video of someone supposedly playing the prototype, but it sure looks like a computer-generated image on my iPad Mini.

iamesperambient
07-09-2014, 08:09 AM
Did a little fast research on Outdoor Ukulele and it's tenor ukulele. This is an interesting article which may put some light in this.

http://3dprintingindustry.com/2014/03/10/realize-inc-creates-playable-3d-printed-ukulele-prototype-outdoor-ukulele/

thats actually cool though did not know it was designed with a 3d printer thats actually pretty cool!
i really would like one but if their having issues getting the orders i may pass and or wait until they
have their issues sorted out in a few months.

Icelander53
07-09-2014, 08:19 AM
I would do the same except for me the lack of customer service is a deal breaker for future business transactions. I like to be able to get a response if I have a question or a concern. Best of luck to everyone on this. I hope it works out in the end for you all.

iamesperambient
07-09-2014, 08:20 AM
I would do the same except for me the lack of customer service is a deal breaker for future business transactions. I like to be able to get a response if I have a question or a concern. Best of luck to everyone on this. I hope it works out in the end for you all.

Maybe i'll consider seeing if anyone is selling a used one in a few months that may also
solve the issues of buying it direct.

Icelander53
07-09-2014, 08:22 AM
Yeah as long as the market isn't glutted with used ones. Bad sign, bad sign. :D

Leigh Coates
07-09-2014, 08:30 AM
I still want mine.

Icelander53
07-09-2014, 08:41 AM
And I hope you get it and it's everything you're hoping it will be. I think the idea of them is a great one and the sopranos I've heard seemed to be decent enough. I'm just going to muddle through with my Fluke.

ChrisDeston821
07-09-2014, 09:22 AM
Yeah I'm still holding on and hoping for the best with mine too, found when they took the money from me on an old statement, just cannae find the old confirmation email - very bizzare and a li'l worrying since there's nowhere to sign in on their site etc. and this lack of updates is frustrating. This molder's sure having a lot of disagreements with the top part - seems everything else has been finished for months:

May 15th: The molder has informed me that the body parts are complete and they are now dialing in the machine to complete the top parts.
May 21st: They are making small changes to the top part mold to help with resin flow.
May 30th: The molder is updating the top part tooling and hopes to run soon.
June 18th: Received Tenor top samples from the molder today. The molder would like to make a few more changes to refine the part edges before doing the final production run.
July 8th: The molder completed changes to the top part mold to increase resin flow, and will be running top parts soon. The body parts are complete and all other parts are ready for production.

All lead to progress just slowly. Hopefully not much longer now!

Ukejungle
07-09-2014, 09:58 AM
To be fair to them, I emailed for a full refund and got it promptly.

Also everyone, on your sales receipt (via email ) there is a phone number for them. I talked to Scott a few times. Always up front and nice about everything, waiting on a Tenor too.

Trey

Icelander53
07-09-2014, 11:36 AM
I tried that number. There was no answer and the recording said I couldn't leave a message because the message box was full.

iamesperambient
07-09-2014, 11:43 AM
I tried that number. There was no answer and the recording said I couldn't leave a message because the message box was full.

probably filled with people calling about where there ukes are lol

Ukejungle
07-09-2014, 12:07 PM
I tried that number. There was no answer and the recording said I couldn't leave a message because the message box was full.

541.602.3863 I guess it was this number.

Icelander53
07-09-2014, 04:05 PM
Yeah that's the one I tried.

Ukejenny
07-09-2014, 04:44 PM
I understand problems with a new model. What I don't understand is the lack of updates. It makes it all feel ominous. The real world of manufacturing, even with a small company, lives and breathes by deadlines. There should be a hard date for each run. We need this information. It feels like the whole process has stopped, because the communication has stopped.

bonesigh
07-09-2014, 04:44 PM
Funny cuz I know I ordered a Tenor when they had the "get a soprano free" deal. I can NOT find any emails about it!!


Yeah I'm still holding on and hoping for the best with mine too, found when they took the money from me on an old statement, just cannae find the old confirmation email - very bizzare and a li'l worrying since there's nowhere to sign in on their site etc. and this lack of updates is frustrating. This molder's sure having a lot of disagreements with the top part - seems everything else has been finished for months:

May 15th: The molder has informed me that the body parts are complete and they are now dialing in the machine to complete the top parts.
May 21st: They are making small changes to the top part mold to help with resin flow.
May 30th: The molder is updating the top part tooling and hopes to run soon.
June 18th: Received Tenor top samples from the molder today. The molder would like to make a few more changes to refine the part edges before doing the final production run.
July 8th: The molder completed changes to the top part mold to increase resin flow, and will be running top parts soon. The body parts are complete and all other parts are ready for production.

All lead to progress just slowly. Hopefully not much longer now!

Ukejenny
07-09-2014, 05:03 PM
My husband took screen shots of the Outdoor Ukulele site and at one time they had a phone number on the site. 541-408-2672. That was the number that was on the website when we made our tenor pre-order. We have a photo to prove it. I'll upload it from our iPad ASAP. We just called the number. A guy answered and said we had the wrong number.

Ukejenny
07-09-2014, 05:06 PM
68725

As you can see, there was a phone number on the site in March.

ChrisDeston821
07-09-2014, 11:31 PM
Funny cuz I know I ordered a Tenor when they had the "get a soprano free" deal. I can NOT find any emails about it!!

Same scenario here Bonesigh. Absolutely bizarre.. Must've just been on online order confirmation? And we were supposed to write down the order# from there maybe? Poor service either way.. I'm fairly sure I ordered additional aquila reds, one set for the Tenor and one for the Soprano and added a note to my order asking if they could be strung for me. Damned if I can find any of it but at least I have the payment proof now - I was worried I had nothing to say I ever ordered any at all!

Icelander53
07-10-2014, 05:27 AM
I have my order confirmation so they should have sent it to you.

I just spent a half hour on the phone getting a credit for my purchase from my credit card company. What a hassle but now I know I'm not going to be out the money without the product.

Good luck to all the rest of you.

surfink
07-14-2014, 09:11 AM
Facebook posting this morning discusses problems which apparently haven' t been resolved are causing the issuing of refunds...

Ukejenny
07-14-2014, 10:23 AM
Sorry to hear, but glad they are refunding.

Icelander53
07-14-2014, 12:52 PM
Sometimes it's good to follow your gut feeling. I'm glad he's finally communicating and making good. I just wish he'd done it earlier with me when I put so much effort in trying to get a response. I won't do business with him in the future.

Ukejenny
07-14-2014, 05:48 PM
I still need something I can take around in the elements and I hope they can get this issue fixed and have a real re-launch. I think this was probably a pretty intense lesson for a young company. I'd be willing to give them another chance. I just wonder if there was a design flaw that they couldn't overcome with the tenor. Hope they find a mold company that can do what they need done.

Icelander53
07-14-2014, 07:40 PM
I would have given them a chance too (several) had they, IMO acted honorably towards me. As it was rather than tell me something was a problem they instead chose to ignore me completely over and over. I wouldn't take one right now if they were giving them away. I want to be treated decently first and foremost. They seriously pissed me off. :(

armchair_spaceman
07-14-2014, 09:20 PM
...on 18 June it was:

"Outdoor Ukulele Tenor Update: Received Tenor top samples from the molder today. The assembly went very well, and they sound great. The molder would like to make a few more changes to refine the part edges before doing the final production run."

and in mid-July we are at

"The injection molder has informed us that their molding machines do not have the capacity to properly mold the top part of the tenor. We were sad to hear this news and have decided to postpone the tenor launch. We’re working with our payment processor to refund all tenor pre-orders. We are also talking with a new molder and will relaunch the tenor after a successful production run."

So a month ago the molder could make tops that fit and sound great...and now they can't? Or am I reading that wrong. Bit of a hard lesson there about contract manufacture in the Far East (where there are many, many good operators...but many, many dodgy ones too. Don't get me started on the "established brand" ukes out of the far east that I have returned.).

Andy Chen
07-15-2014, 12:18 AM
I still need something I can take around in the elements

On the lower end, the Fluke/Flea ukes would do this nicely. On the higher end, there are the Blackbird instruments.

armchair_spaceman
07-21-2014, 01:04 PM
Notification of refund by email overnight. I would have been happy to stay in but I understand how messy that might get. I will be back in the queue when they get the production issues sorted out and relaunch.

Yukon Cornelius
07-21-2014, 01:38 PM
I almost ordered one because I prefer tenor to soprano but though I was originally impressed with the durability of the ODU my opinion changed. I postd videos on the UU FB page of my comparison with a fluke. When my headstock popped open while
Tuning my opinion changed.

ChrisDeston821
07-22-2014, 07:43 AM
Notification of refund by email overnight.

Has everyone else got one? I haven't so far..
Bonesigh, you've had email issues same as me, did you get a refund notification?

kvehe
07-22-2014, 07:51 AM
I haven't received an email yet. I just checked my statement online and no refund has been applied.

Icelander53
07-22-2014, 09:48 AM
I got mine even though I already disputed the charge and my credit card co. is going after them. Just more for them to deal with but not my problem.

actadh
07-22-2014, 12:20 PM
Nothing in email, Paypal, or by bank statement for the account linked to Paypal. I did write on their Facebook page that I was willing to let the money stay in.

kvehe
07-23-2014, 01:25 AM
I received the refund email during the night. It said the refund should appear on my statement in 3 - 5 business days.