GF1
Well-known member
Ugh. A bit of a rant...
I've mildly spammed the forum over the last couple of days looking for advice for a beginner. I've also read around the subject myself as much as possible.
I fully appreciate the value in advice to buy from a local store, and avoid the big online resellers with their dodgy/non-existent quality control, their questionable reviews, and the problems you may have with customer service.
I decided to buy from a local music shop via their online store. The GBP70 entry-level ukulele I have received from them came without a cardboard carton, instead just wrapped in bubble wrap and shipped in a recycled keyboard box. It was missing the case, and any other accessories (a booklet and some stickers I think, to be fair - not a big deal!).
On inspection, the ukulele had some scuffs, and a very small scratch, as well as some minor inconsistencies in the varnishing. There was a patch of significant colour variation on the back, which almost looks like sun damage. The bridge is splintered in one corner with a small (1mm x 2mm x 14mm) splinter missing, and a hairline 20 mm crack in a different corner.
Overall it looks like I got sent the well-used shop floor model. I've emailed them and they have responded essentially to ask if I'll accept a discount. I've responded, but I'm just starting out and have no idea how to price for all these issues. Whatever happens it seems likely to involve more faff and awkwardness.
I was a bit miffed and decided I should see about actually going into another local stockist, so I rang them up. I asked if they stocked the ukulele I wanted to look at, and was told "no". There was no offer to get it in. I asked if they could get it in and how much it would be, and was told "it'll mean having to delve into the system - Actually I'll probably have to call them [the manufacturer]". Again, no offer to do so. I said thanks, and the call ended.
Add to that the awkwardness of going into these shops as someone completely starting out, and it makes for a pretty underwhelming experience.
Then compare that to Amazon, where I was able to buy a ukulele in a size down from the model I wanted for a ridiculously low price in a sale, which I know Amazon will take back in an instant if I find anything wrong with it, but which turned up seemingly faultless, and all present and correct.
I completely appreciate that for someone more experienced, who knows what they want, and where the purchase price is sufficiently high enough to awaken the shop owner from their slumber, it's a completely different proposition, but as someone just starting out my experience has differed greatly.
I've mildly spammed the forum over the last couple of days looking for advice for a beginner. I've also read around the subject myself as much as possible.
I fully appreciate the value in advice to buy from a local store, and avoid the big online resellers with their dodgy/non-existent quality control, their questionable reviews, and the problems you may have with customer service.
I decided to buy from a local music shop via their online store. The GBP70 entry-level ukulele I have received from them came without a cardboard carton, instead just wrapped in bubble wrap and shipped in a recycled keyboard box. It was missing the case, and any other accessories (a booklet and some stickers I think, to be fair - not a big deal!).
On inspection, the ukulele had some scuffs, and a very small scratch, as well as some minor inconsistencies in the varnishing. There was a patch of significant colour variation on the back, which almost looks like sun damage. The bridge is splintered in one corner with a small (1mm x 2mm x 14mm) splinter missing, and a hairline 20 mm crack in a different corner.
Overall it looks like I got sent the well-used shop floor model. I've emailed them and they have responded essentially to ask if I'll accept a discount. I've responded, but I'm just starting out and have no idea how to price for all these issues. Whatever happens it seems likely to involve more faff and awkwardness.
I was a bit miffed and decided I should see about actually going into another local stockist, so I rang them up. I asked if they stocked the ukulele I wanted to look at, and was told "no". There was no offer to get it in. I asked if they could get it in and how much it would be, and was told "it'll mean having to delve into the system - Actually I'll probably have to call them [the manufacturer]". Again, no offer to do so. I said thanks, and the call ended.
Add to that the awkwardness of going into these shops as someone completely starting out, and it makes for a pretty underwhelming experience.
Then compare that to Amazon, where I was able to buy a ukulele in a size down from the model I wanted for a ridiculously low price in a sale, which I know Amazon will take back in an instant if I find anything wrong with it, but which turned up seemingly faultless, and all present and correct.
I completely appreciate that for someone more experienced, who knows what they want, and where the purchase price is sufficiently high enough to awaken the shop owner from their slumber, it's a completely different proposition, but as someone just starting out my experience has differed greatly.