- Joined
- Jul 16, 2014
- Messages
- 2,014
- Reaction score
- 766
I ordered a Uke from Cool Hand Ukes on Thursday, Oct. 28. It was shipped the next day, and I got a notice from FedEx to expect delivery on Monday, Nov. 1.
Over the weekend I got a notice from FedEx changing the expected delivery date to Tuesday, Nov. 2. It informed me that the shipment required "Direct Signature" for delivery. I got a second notice saying the same thing. I stayed home all day on Tuesday, but FedEx never showed up.
Sometime overnight FedEx sent another notice saying to expect delivery on Wed. Nov. 3. I stayed home all day waiting. Another no show for FedEx.
Again, overnight, I got another notice from FedEx saying to expect delivery on Thursday, Nov. 4. I stayed home again all day. Another no show. During the day I called Peter at Cool Hand Ukes. He promptly followed up, and told me that FedEx had told him that they had attempted delivery, but no one was home to receive it. I confirmed the delivery address with Peter. It was OK. I then ran FedEx tracking, and found that same information myself. I saw an option to instruct FedEx to deliver to their partner, Walgreens Pharmacy. It's only a block away from me, so I selected that option.
On Friday I went to Walgreens and finally got my package.
The incompetence here is breathtaking. I believe that a bicycle courier could have gotten my package to me sooner. FedEx kept sending me notices saying they were going to deliver, and warning me that I had to be home to sign for it. They never once sent me a notice of delayed delivery in time to prevent me from wasting a day waiting around for them to show up. They only care about avoiding the possibility that they might have to make a second delivery attempt. That would inconvenience them. They don't care about me. And then, finally, the coup de grâce. They failed to deliver, and lied about me not being home to sign for it. Frankly, I'm surprised they could even find Walgreens!
I will never, use FedEx for anything, and I warn y'all about it too.
Over the weekend I got a notice from FedEx changing the expected delivery date to Tuesday, Nov. 2. It informed me that the shipment required "Direct Signature" for delivery. I got a second notice saying the same thing. I stayed home all day on Tuesday, but FedEx never showed up.
Sometime overnight FedEx sent another notice saying to expect delivery on Wed. Nov. 3. I stayed home all day waiting. Another no show for FedEx.
Again, overnight, I got another notice from FedEx saying to expect delivery on Thursday, Nov. 4. I stayed home again all day. Another no show. During the day I called Peter at Cool Hand Ukes. He promptly followed up, and told me that FedEx had told him that they had attempted delivery, but no one was home to receive it. I confirmed the delivery address with Peter. It was OK. I then ran FedEx tracking, and found that same information myself. I saw an option to instruct FedEx to deliver to their partner, Walgreens Pharmacy. It's only a block away from me, so I selected that option.
On Friday I went to Walgreens and finally got my package.
The incompetence here is breathtaking. I believe that a bicycle courier could have gotten my package to me sooner. FedEx kept sending me notices saying they were going to deliver, and warning me that I had to be home to sign for it. They never once sent me a notice of delayed delivery in time to prevent me from wasting a day waiting around for them to show up. They only care about avoiding the possibility that they might have to make a second delivery attempt. That would inconvenience them. They don't care about me. And then, finally, the coup de grâce. They failed to deliver, and lied about me not being home to sign for it. Frankly, I'm surprised they could even find Walgreens!
I will never, use FedEx for anything, and I warn y'all about it too.