So, last week I bought one of these ukuleles, and I also suggested it to a few friends. Mine arrived yesterday, and it's not what I expected. I contacted the company selling them on Amazon.com, Journey Instruments, about the issues I have with their ukulele. I'll let you know if anything gets resolved. I should have never recommended a ukulele that I didn't try/own to anyone. I was only going on price alone. Mine will be deposited in the Kohl's return dumpster by the end of the week.
I just took delivery of your Sitka Concert Ukulele from Amazon, yesterday February 5. There are several manufacturing issues with this ukulele that need to be addressed. You say in your bio, you have an employee on-site at your China factory. Fire him.
This ukulele has very low volume.
The saddle fits loosely/sloppy in the bridge slot, and it's leaning/tilted noticably forward. (I've attached two pictures) That alone can account for a significant loss of volume.
The C and E tuners bind badly.
It appears they drilled the peg holes at a angle other than perpendicular to the peg head, causing the peg posts to be pressed up against the peghole ferrules, resulting in the problem. It won't be long before the brass tuner gears are destroyed by trying to tune against the frozen pegs.
There is a fret marker at the 14th fret, but it should be at the 15th fret. This is a ridiculous flaw. Didn't anyone at Journey try playing these ukes? Ever? Any fret markers past the 12th fret should mirror the marker positions of the first 12 frets. This would be like placing a fret marker at the 2nd fret! Again, in your bio, you claim Journey was founded by a guitar player. Ridiculous.
There are also a few sloppy cosmetic flaws on the ukulele I received. I can live with that, but it reflects poorly on Journey.
What can I do?
I can buy an appropriate saddle blank, and file it to proper dimensions to fit the bridge slot. I'm making the assumption that the bridge slot is milled true.
I can sacrifice the strings by cutting them off, since unwinding the C and E is not an option. Then, I can remove the C and E tuners to find a workable solution. Worst-case, I can buy and install new tuners.
The fret maker is a real issue for me. I routinely play above the 12th fret. There's no way getting around this blunder.
What can you do?
Are you in the musical instrument business, or the novelty ukulele business? I expect to hear back from you. Please don't send me a marketing apology. I have a real ukulele, and I need a real solution.